Professional Certificate in Continuous Improvement Management and Tools

Day 1: Leveraging Generative Pre-Trained Transformer (GPT) to improve business productivity

Gain a foundational understanding of Generative Pre-trained Transformer (GPT) technology through a mini lecture.

Explore how GPT technology can enhance business outcomes through Lean Six Sigma and Agile methodologies via a facilitator-led, interactive discussion and hands-on activities using case studies and group presentations.

Day 2: Establish Lean Six Sigma Methodology

Gain an introductory understanding of Lean Six Sigma principles through a mini lecture.

Introduce the Project Charter through the Kolb Experiential Learning Methodology, using a transactional process simulation role play to guide learners in applying Lean Six Sigma tools. Participants will develop a project charter for the simulation, conduct a Voice of Customer (VOC) exercise and translate it into Critical to Quality (CTQ) elements. They will also perform process mapping for the simulation, gaining hands-on experience in key Lean Six Sigma methodologies and learning how to apply these tools to real-world scenarios.

Day 3: Establish Lean Six Sigma Methodology

Introduce the Measure phase through a mini lecture, followed by developing a data collection plan and performing process capability analysis for the simulation. Participants will learn how to use time as a key measure and apply the concepts of process capability analysis to assess and improve process performance. The session will also focus on translating these lessons into real-world situations, ensuring practical application of the techniques learned.

Gain an introduction to the Analyse phase through a mini lecture, followed by conducting process analysis based on the simulation. Learners will understand how to apply these concepts to real-world situations.

Day 4: Establish Lean Six Sigma Methodology

In this course, participants will learn to conduct graphical data analysis using tools like Pareto charts, histograms, run charts, and box plots. Through a simulation, they will analyse data, identify trends, and understand how to apply these techniques in real-world situations. Additionally, participants will gain practical experience in root cause analysis, focusing on identifying underlying issues and solving problems effectively. The course emphasises applying these methods to real-life scenarios, enabling learners to make data-driven decisions and drive process improvements in their organisations.

This course introduces the Improve phase through a mini-lecture and focuses on applying Lean thinking to achieve continuous flow. Participants will explore key concepts such as batch size and quick change-over, learning how to apply Lean tools to develop solutions for a simulation. Emphasis will be placed on applying these lessons to real-world situations, enabling participants to enhance process efficiency and implement effective solutions.

Day 5: Establish Lean Six Sigma Methodology

Learn to apply key Lean tools such as 5S, visual control, mistake proofing, and standardised work to develop solutions for the simulation. Learners will establish solutions by determining the best fit, piloting, and implementing the solution while gaining insights into how to apply these concepts to real-world situations. Additionally, learners will explore Failure Mode Effect Analysis (FMEA) to evaluate potential risks, select the best solution, and implement it effectively, reinforcing the application of lessons to practical scenarios.

Introduce the Control phase through a mini lecture, focusing on building a control and response plan. Learners will create a visual board and simulate a team huddle for the simulation, followed by a closing summary of Lean Six Sigma concepts. The session will provide an overview of the key principles and tools of Lean Six Sigma, reinforcing how to apply them in real-world scenarios.

Summative Assessment

Day 6: Agile Mastery Unleashed: A Transformative 3-day Journey in Business Agility

Understand the landscape of business agility through an interactive ice-breaking session, which introduces the goals and structure of the workshop. Explore the need for agility in a VUCA (Volatile, Uncertain, Complex, and Ambiguous) world, discussing the drivers of these challenges in modern business environments. Engage in a facilitator-led, interactive discussion on the core values and principles of business agility, supported by tactile activities such as case studies and group presentations, to deepen understanding and application of agile practices.

Build the Agile framework by discussing the composition of effective agile teams and the importance of empowering them with autonomy. Explore techniques for driving customer value through continuous learning, shifting the focus from outputs to outcomes, and creating customer delight. Participate in a workshop focused on crafting a compelling vision and aligning team efforts toward a shared goal, fostering a cohesive and purpose-driven approach to agility.

Day 7: Agile Mastery Unleashed: A Transformative 3-day Journey in Business Agility

Cultivate an Agile mindset by developing a growth mindset through a hands-on Lego Serious Play session, allowing participants to model and understand the difference between growth and fixed mindsets. Navigate complexity by exploring complex adaptive systems and their relevance to business agility. Learn to identify and overcome personal and organisational blind spots and cognitive biases using tools and techniques. This will be supported by a facilitator-led, interactive discussion and tactile activities, including case studies and group presentations, to enhance understanding and application.

Learn to foster a culture of inquiry and insight through high-performance questioning, using powerful questions to stimulate critical thinking and reflection. Explore techniques for visualising value and eliminating waste within organisational processes, making value tangible and visible. Engage in an interactive exercise on polarity management, focusing on managing paradoxes and optimising outcomes through 'both/and' thinking. This will be supported by a facilitator-led, interactive discussion and tactile activities, including case studies and group presentations, to deepen understanding and application.

Day 8: Agile Mastery Unleashed: A Transformative 3-day Journey in Business Agility

Explore Lean Thinking and Systems Dynamics to simplify processes and focus on value creation through systems thinking. Learn the basics of Lean Startup and Design Thinking by applying rapid prototyping and iterative design to business processes. Engage in a practical session on Kanban and continuous improvement and participate in an Agile project briefing. Teams will be formed and roles assigned for a real-time project where they will plan, build, test, and iterate a toy motor car to burst a balloon. Following the project, a debrief will be held to analyse outcomes, discuss agile practices, and gather feedback for improvements. Learners will then create personal and organisational action plans for applying their new knowledge to their work and challenges. The workshop will conclude with closing remarks and networking opportunities for further collaboration.

Singapore Citizen 40 years old and above and Mid-Career Enhanced Subsidy (MCES) (including GST)