Health Care – Clinical Services and Insurance 


Please be informed of upcoming changes to the campus medical centre services and student healthcare insurance:

  • Until 31 December 2025:
    • Service Provider: Fullerton Healthcare Group
  • From 1 January 2026:
    • Service Provider: Raffles Medical Group, new campus clinic operator
    • Insurance Provider: AIA, primary healthcare insurance for students

Students are advised to plan their healthcare appointments and insurance matters accordingly.


Clinic @ NTU

From now till 31 December 2025Effective 1 January 2026

You may continue to visit Fullerton Health clinics located at the University Health Service Building beside Student Services Centre.

Operating Hours
Mon to Fri: 8.30am to 9.00pm (Last registration at 8:30pm)
Sat: 9.30am to 12.00pm (Last registration at 11.30am)
Sun & Public Holidays: Closed

Call 6793-6828 during office hours for enquiries.

To access Fullerton’s online queue system & book your appointment, please visit: https://fhgntu.qtechqms.com/qr/

Fullerton Health QR Code

Note:
Please call the private dental clinic within the medical centre at 6790-8331 for enquiries. Dental treatment is not covered under the Medical Scheme, so full private fees will apply.

Raffles Medical Group will take over as the new clinic operator. They will be renovating the existing clinic from 1 January 2026 to 31 March 2026
A temporary clinic will be set up at the  Nanyang Auditorium Annex, Lobby B1M from 1 January 2026 to 31 March 2026.

Operating Hours
Mon to Fri: 8.30am to 9.00pm (Last registration at 8:30pm)
Sat: 9.30am to 12.00pm (Last registration at 11.30am)
Sun & Public Holidays: Closed

For general enquiries from NTU staff and students, please contact Raffles Medical Group at [email protected]

Note:
X-ray and dental services will not be available at this temporary location. For these services, kindly refer to the list of Raffles Medical Group clinics:





    		From now till 31 December 2025Effective 1 January 2026
    Students

    • All matriculated full-time undergraduate, graduate, inbound exchange and inbound non-graduating students who have paid the Health Service fee are eligible for the Medical Scheme.
    • The scheme covers visits to clinics managed by the ​Fullerton Healthcare Group.

    • For details of the Scheme and listing of clinics, please click here.
    • All matriculated full-time undergraduate, graduate, inbound exchange and inbound non-graduating students who have paid the Health Service fee are eligible for the Medical Scheme.
      • The scheme will cover visits to clinics managed under the ​AIA panel.

      • Please use the AIA+ plus app for details of the insurance scheme and a listing of clinics.

      • Please note that Raffles Medical clinics located outside of NTU are not part of the AIA panel. As such, there will not be reimbursement for claims made to these clinics.
      Staff
      • AONcare is the medical insurance provider for NTU employees.
      • AONcare continues to be our medical insurance provider for staff.

      • Raffles Medical @ NTU will be under the list of AONcare panel clinics.

      • Please note that Raffles Medical clinics located outside of NTU are not part of the AONcare panel. As such, any claims made will be on a reimbursement basis and subject to the terms and conditions applicable to non-panel clinics.
       
      1. All matriculated full-time undergraduate, graduate, inbound exchange and inbound non-graduating students who have paid the Student Health Service Fee are eligible for the Medical Scheme.
      2. This Fee is collected through the student bill.
      3. NTU employees are eligible for the Flexible Benefits (FlexBen@NTU).

        For Students

        Insurance programme provided by AIA wef 1 Jan 2026. Subject to terms and conditions as well as maximum claim entitlement per year. On-Campus Off-Campus (Singapore)
        In-Person Consultation at GP clinics Raffles Medical Group Clinic at NTU 
        (part of the insurance panel of clinics)
        • Consultation: S$3 copayment per consult (subsidised).
        • Medication: Standard medication covered. Non-standard medication is chargeable.
        		Panel of clinics under insurance programme
        • Seek treatment at any of the 50 panel clinics (latest list available in AIA+ mobile app)
        • Consultation: S$3 copayment per consult (subsidised).
        • Medication: Standard medication covered. Non-standard medication is chargeable.
        In-Person Consultation at Polyclinics NA
        Telemedicine
        • Teleconsultation via WhiteCoat app (accessible via the AIA+ app) is covered under the AlA policy.
        • Cover up to 2 times per policy year
        • Pay S$3 co-payment
        • Medication will be delivered to you with no additional cost
         Please note that Teleconsultations with other providers is not covered by AlA and it will be at your own cost.
        Text-based Psychologist Support
        • Text-based Psychologist Support is available and covered under the AlA policy.
        • Unlimited usage
        • No cost


        For Staff

         On-CampusOff-Campus
        In-Person Consultation 1. Raffles Clinic at NTU
        • Consultation & Standard Medication: S$5 per consult (subsidised).
        • Reimbursement: Cashless transaction, subject to a maximum claim entitlement per year. If transaction exceeds maximum claim entitlement, the clinic will prompt for self-payment.
        		1. Clinics Under Raffles Medical Group
        • Consultation & Medical fees: Special rates for NTU to be published soon.
        • Reimbursement: Payment at clinic and submit claims via FlexBen@NTU (Aon Care). Reimbursement excludes $5 co-payment and capped at $40 per visit, subject to a maximum claim entitlement per year.

        2. Clinics Under FlexBen@NTU (Aon Care)
        • Consultation & Standard Medication: S$5 per consult (subsidised).
        • Reimbursement: Cashless transaction, subject to a maximum claim entitlement per year. If transaction exceeds maximum claim entitlement, the clinic will prompt for self-payment. 
        Telemedicine  1. Raffles Medical Teleconsult
        • Consultation and Delivery: Special rates for NTU to be published soon.
        • Medication: Charged separately. 
        • Reimbursement: Payment for Teleconsult and submit claims via FlexBen@NTU (Aon Care). Reimbursement excludes $5 co-payment and capped at $40 per visit, subject to a maximum claim entitlement per year.

        2. Fullerton Healthcare Telemedicine Under FlexBen@NTU (Aon Care)
        • Consultation & Standard Medication: S$5 per consult (subsidised).
        • Delivery: Waived.
        • Reimbursement: Cashless transaction, subject to a maximum claim entitlement per year. If transaction exceeds maximum claim entitlement, Aon Care app will prompt for self-payment.


        Located at the lobby of School of Biological Sciences.

        Consultation Hours
        Mon, Tue, Wed, Fri, Sat: 9.00am to 5.00pm
        (Last registration at 4.30pm; 
        Last registration for Friday is at 4.15pm)

        Thur : 9.00am to 5.30pm, 6.00pm to 8.30pm
        (Last registration for Thursday at 8pm)

        Call 6592-1732 or 6592-1733 during office hours for enquiries.

        Note:
        Clinic is open to the public.

        There are several private clinics that are near NTU. You may wish to visit National University Health Systems (NUHS) for a comprehensive list of clinics in Singapore. Please note that visits to private clinics are at your own expense. ​

        Access to Health Care Resources

        We are dedicated to providing sensitive and confidential health care services through our clinics and we encourage all staff and students to consult our clinics’ doctors and health-care professionals for any health-related issues.

        However, we also recognize that students and staff may seek additional health care resources. In this regard, please click here to access additional resources by  Health Hub Singapore. 

        For information and educational resources related specifically to sexual and reproductive health care, please refer to the Sexual Health Guide.

        1. When will Fullerton Health stop operating on campus?
        Fullerton Health’s services will end on 31 December 2025.

        2. Who will be the new clinic operator?
        From 1 January 2026, Raffles Medical Group will provide on-campus clinical services.

        3. Will there be a change in co-payment for staff and students?
        No, there is no change to the co-payment rates for consultation/medication to the Raffles Clinic @ NTU.

        • For staff,  $5 per consultation (including standard medication)
        • For students, $3 per consultation (including standard medication)

        4. What happens to my medical records?
        All medical records from Fullerton Health will be automatically transferred to Raffles Medical Group. No action is needed from you.

        5. Will there be a temporary clinic?
        Yes. While the new campus clinic is being refurbished from January to March 2026, a temporary clinic will operate at Nanyang Auditorium Annex, Lobby B1M, to ensure your medical services continue without disruption.