Health Care – Clinical Services and Insurance 

WHAT'S CHANGING FOR YOU
Students: New insurer (AIA) from 1 Jan 2026. Your co-payment stays the same: $3 per visit.
Staff: No change (SingLife continues). Your co-payment stays the same: $5 per visit.
Campus Clinic: NTU Campus Clinic reopens at University Health Service Building on 2 March 2026.

IMPORTANT DATES

1 January 2026
• AIA insurance begins for students

2 March 2026
• Renovated clinic reopens at University Health Service Building
• Temporary clinic at Nanyang Auditorium Annex closes

31 March 2026
• X-ray services resume at University Health Service Building

1 April 2026
• Dental services resume at University Health Service Building
*Dental service will be available on 3 days per week (with effect from 18 May 2026 onwards).


Clinic on Campus

Raffles Medical Group, NTU’s appointed campus healthcare provider, will reopen the renovated NTU Campus Clinic at the  University Health Service Building on Monday, 2 March 2026.

With the reopening of the renovated clinic, the temporary clinic at the Nanyang Auditorium Annex will cease operations on the same day.

General Practice (GP), Psychiatry, Vaccinations, Pre enrolment / Pre-employment medical check-up & Statutory Medical Examinations services will be offered at the renovated clinic from 2 March 2026.  

X-Ray services will be available from 31 March 2026, and Dental services will be available from 1 April 2026.


Directions to Clinic on Campus


Clinic Operating Hours
Monday to Friday: 8.30am to 9.00pm (Last registration at 8:30pm)
Saturday: 9.30am to 12.00pm (Last registration at 11.30am)
Sunday & Public Holidays: Closed

X-Ray Service

Operating Hours
Monday to Friday:  8:30am–1:00pm, 2:00pm–5:30pm
Saturday: 9:30am–12:00pm

Dental Service

Operating Hours
Monday, Tuesday & Friday:  8:30am–1:00pm, 2:00pm–5:30pm (By appointment only)

• To make a dental appointment, please call 6792 6300

*Dental service will be available on 3 days per week (with effect from 18 May 2026 onwards).


For general enquiries from NTU staff and students, please contact Raffles Medical Group at [email protected] 

For more information about clinical services:
https://www.rafflesmedicalgroup.com/services/family-medicine/raffles-medical-nanyang-technological-university/

 


Effective 1 January 2026
Students

  • AIA will be the primary healthcare insurance provider for students. Students are advised to plan their healthcare appointments and insurance matters accordingly.

  • All matriculated full-time undergraduate, graduate, inbound exchange and inbound non-graduating students who have paid the Health Service fee are eligible for the Medical Scheme.

  • The scheme will cover visits to clinics managed under the ​AIA panel.

  • Please use the AIA+ plus app for details of the insurance scheme and a listing of clinics.

  • Raffles Medical clinics outside NTU are NOT covered by AIA insurance. Only the Raffles Medical clinic AT NTU campus is in the insurance panel. If you visit other Raffles Medical clinics in Singapore, you will not get reimbursement.
Staff

  • Singlife will be the primary healthcare insurance provider for employees. Employees should continue using the Aon Care+ app to present the Aon Care e-Card at the on-campus NTU Clinic for verification purpose.

  • Aon Care continues to be our medical insurance provider for staff.

  • Raffles Medical at NTU will be under the list of Aon Care panel clinics.

  • Only the Raffles Medical clinic AT NTU campus is in the Aon Care insurance panel. If you visit other Raffles Medical clinics in Singapore, reimbursement claims will be subject to the terms and conditions applicable to non-panel clinics.

  • For more information on the staff medical insurance scheme refer to Flexible Benefits Scheme Policy.pdf

    1. All matriculated full-time undergraduate, graduate, inbound exchange and inbound non-graduating students who have paid the Student Health Service Fee are eligible for the Medical Scheme.
    2. This Fee is collected through the student bill.
    3. NTU employees are eligible for the Flexible Benefits (FlexBen@NTU).

      For Students

      Insurance programme provided by AIA wef 1 Jan 2026. Subject to terms and conditions as well as maximum claim entitlement per year. On-Campus Off-Campus (Singapore)
      In-Person Consultation at GP clinics Raffles Medical Group Clinic at NTU 
      (part of the insurance panel of clinics)
      • Consultation: S$3 copayment per consult (subsidised).
      • Medication: Standard medication covered. Non-standard medication is chargeable.
      		Panel of clinics under insurance programme
      • Seek treatment at any of the 50 panel clinics (latest list available in AIA+ mobile app)
      • Consultation: S$3 copayment per consult (subsidised).
      • Medication: Standard medication covered. Non-standard medication is chargeable.
      In-Person Consultation at Polyclinics NA
      Telemedicine
      • Teleconsultation via WhiteCoat app (accessible via the AIA+ app) is covered under the AlA policy.
      • Cover up to 2 times per policy year
      • Pay S$3 co-payment
      • Medication will be delivered to you with no additional cost
       Please note that Teleconsultations with other providers is not covered by AlA and it will be at your own cost.
      Text-based Psychologist Support
      • Text-based Psychologist Support is available and covered under the AlA policy.
      • Unlimited usage
      • No cost


      For Staff

       On-CampusOff-Campus
      In-Person Consultation 1. Raffles Clinic at NTU
      • Consultation & Standard Medication: $5 co-payment.
      • Reimbursement: Cashless transaction, subject to a maximum claim entitlement per year. If transaction exceeds maximum claim entitlement, the clinic will prompt for self-payment.
      		1. Clinics Under Raffles Medical Group
      • Consultation & Medical fees: $12 co-payment.
      • Reimbursement: Pay at the clinic and submit claims via the Aon Care+ app or web portal (via FlexBen@NTU). Reimbursement capped at $40 per visit, subject to a maximum claim entitlement per year. 

      2. Clinics Under Fullerton Health (Aon Care) - FlexBen@NTU
      • Consultation & Standard Medication: S$5 co-payment.
      • Reimbursement: Cashless transaction, subject to a maximum claim entitlement per year. If transaction exceeds maximum claim entitlement, the clinic will prompt for self-payment.
      Telemedicine  1. Raffles Medical Teleconsult
      • Consultation Fees (effective 24 Feb): $12 before GST
      • Co-payment: $5 
      • Medication: Charged separately
      • Delivery Fee (effective 24 Feb): - Free delivery between 8am – 10pm,
        - $9 before GST between 10pm – 7:59am
      • Reimbursement: Pay for Teleconsult and submit claims via Aon Care+ app or web portal (via FlexBen@NTU). Reimbursement capped at $40 per visit, subject to a maximum claim entitlement per year.

      2. Fullerton Healthcare Telemedicine (Aon Care) - FlexBen@NTU
      • Consultation & Standard Medication: S$5 co-payment.
      • Delivery: Waived.
      • Reimbursement: Cashless transaction, subject to a maximum claim entitlement per year. If transaction exceeds maximum claim entitlement, Aon Care app will prompt for self-payment.

      For enquiries pertaining to health insurance claims, please continue to reach out to Aon Care:
      E-mail:       [email protected]
      Hotline: +65 6225 2333


      Located at the lobby of School of Biological Sciences.

      Consultation Hours
      Mon, Tue, Wed, Fri, Sat: 9.00am to 5.00pm
      (Last registration at 4.30pm; 
      Last registration for Friday is at 4.15pm)

      Thur : 9.00am to 5.30pm, 6.00pm to 8.30pm
      (Last registration for Thursday at 8pm)

      Call 6592-1732 or 6592-1733 during office hours for enquiries.

      Note:
      Clinic is open to the public.

      There are several private clinics that are near NTU. You may wish to visit National University Health Systems (NUHS) for a comprehensive list of clinics in Singapore. Please note that visits to private clinics are at your own expense. ​

      Access to Health Care Resources

      We are dedicated to providing sensitive and confidential health care services through our clinics and we encourage all staff and students to consult our clinics’ doctors and health-care professionals for any health-related issues.

      However, we also recognize that students and staff may seek additional health care resources. In this regard, please click here to access additional resources by  Health Hub Singapore. 

      For information and educational resources related specifically to sexual and reproductive health care, please refer to the Sexual Health Guide.

      1. When will Fullerton Health stop operating on campus?
      Fullerton Health’s services will end on 31 December 2025.

      2. Who will be the new clinic operator?
      From 1 January 2026, Raffles Medical Group will provide on-campus clinical services.

      3. Will there be a change in co-payment for staff and students?
      No, there is no change to the co-payment rates for consultation/medication to the Raffles Clinic @ NTU.

      • For staff,  $5 per consultation (including standard medication)
      • For students, $3 per consultation (including standard medication)

      4. What happens to my medical records?
      All medical records from Fullerton Health will be automatically transferred to Raffles Medical Group. No action is needed from you. 

      5. When will the clinic at University Health Service reopen?
      Raffles Medical Group will officially reopen its renovated clinic at University Health Service Building on 2 March 2026. The temporary clinic at the Nanyang Auditorium Annex will cease operations on the same date.

      6. Can I still go to Raffles Medical clinics in town?
      Students:       You can, but it is not recommended. We suggest visiting AIA panel clinics instead, as these are reimbursable. You can find them in the AIA+ app.
      Staff:       Yes. Visits are allowed, but they are reimbursement-based and capped at $40 per visit. Cashless service is available only at the NTU campus clinic and Fullerton Health clinics. 

      7. How do I submit insurance claims?
      Students:       Submit your claim through the AIA eBenefits app or web portal.
      Staff: Submit your claim through the Aon Care+ app or web portal, accessible via FlexBen@NTU.

      8. Who do I contact about insurance questions?
      Students (AIA): Please contact NTU One-Stop or you can also download the AIA+ app for more information. 
      Staff (Aon Care): Email [email protected] or call +65 6225 2333.