General Information

The transcript is an official permanent academic record which contains all courses and grades obtained by a student during the period of study at NTU.

Upon completion of their degree requirements, students will receive a complimentary hardcopy official transcript together with their degree certificate. These documents are issued at Convocation for students graduating in Semester 2. Students graduating in other periods (e.g. Semester 1) or who are unable to attend Convocation will be notified via their NTU email account once the documents are ready for collection at One Stop @ SAC. 

An electronic transcript (eTranscript) will also be issued to graduates after the release of the hardcopy official transcript and notification of eTranscript retrieval will be sent to their NTU email account.

The eTranscript is:

  • digitally signed and certified by NTU
  • considered official and valid only in their certified PDF electronic form
  • to be viewed through Adobe Reader versions 6.0 or higher or through Adobe Acrobat version 6.04 or higher. The latest Adobe Reader can be downloaded free from         

The eTranscript is available for those who graduated from 2008 for undergraduate programmes and from 2017 for graduate programmes.

Non-graduating students who have completed their courses in NTU will receive a hardcopy official transcript through their home university or their school:

  • For exchange students, the transcripts will be mailed to their home university via the Office of Global Education and Mobility, with one copy given each to the university and the student.
  • For non-exchange students, the transcript will be mailed directly to them via their schools.

Note: eTranscript is not applicable to non-graduating students.

Current students, including non-graduating students, may self-generate their Record of Examination Results at any time with no charges imposed via the Self-help Transcript System.

The Record of Examination Results displays the student's released examination results for all courses attempted to date and is available to students before they are issued their degree certificate and official transcript.


Application for Transcripts

Graduates who require additional copies of official transcripts and/or eTranscript, as well as current students including non-graduating students who require a hardcopy Record of Examination Results (printed on NTU paper), may submit their application* via the Transcript Application System.

The transcripts contain personal and confidential information and will be placed in a sealed envelope, issued only to the person named in it or his/her specified recipient(s).

*Administrative and mailing charges apply. For graduates or students with outstanding tuition/hostel fees, transcript requests will not be processed until payment of fees has been made.

 Charges and Processing Time

The charges** for application of transcripts or Record of Examination Results are indicated in the table below:

(a) Hardcopy(b) eTranscript
Non-graduating students who have completed their courses in NTU$5.50NA
Current students
(including non-graduating students)
(e.g. did not complete programme)

**Charges indicated are based on per copy or email recipient for each degree, inclusive of GST.

(a) Hardcopy transcripts or Record of Examination Results will be ready for collection or mailing 5 working days from receipt of payment by the Office of Academic Services. If you have opted for mailing of transcript, additional mailing time and postage charges will apply:

DestinationMailing timeCharges
Local address via registered mailApproximately 2 to 3 working days$10.90
Overseas address via registered mailApproximately 7 to 10 working days$10.90


Note: SingPost has suspended international mail delivery to some countries till further notice. You may check the list here: SingPost Service Announcements for International Mail. We will not be able to mail the transcript to affected countries until the suspension is lifted by SingPost.

(b) eTranscript orders are generally processed within 1 working day from receipt of payment by the Office of Academic Services. However, additional processing time (up to 3 working days) will be required if there are additional forms to be completed and sent with the eTranscript.

Any payment made (including duplicate payment) is non-refundable. This includes non-collection of hardcopy transcript within the 2-month period from the date it is ready for collection or non-retrieval of eTranscript within the 30-day retrieval period.

Modes of Payment

Payment for transcript application can be made online. Cash payment will not be accepted.

 Modes of Collection

You may opt for the hardcopy transcript to be:

  • ​collected personally at One Stop @ SAC or authorise a proxy to collect it on your behalf by providing him/her with a signed authorisation form
  • posted by mail​

For eTranscript, a notification email will be sent to the specified recipient(s) with instructions for online retrieval. Each recipient is allowed up to 3 downloads for a period of 30 days. Retrieval will be disabled after 3 downloads or upon expiry of retrieval period.

 Other Information and Enquiries

The University does not certify official transcripts or Record of Examination Results.

For any enquiries related to application of transcripts, please email the Office of Academic Services.