The degree certificate and official transcript are important documents. It is advisable that the documents be collected in person. The University is not responsible for degree certificate/official transcript that is delayed, damaged, lost or stolen in the mail. Graduates who are unable to collect their degree certificates and transcripts personally, authorise a proxy to do so or do not intend to attend Convocation may request for the documents to be mailed to them. 

Important:

• Degree certificates can only be mailed directly to graduates and not to any third party. Graduates should retain the original degree certificate and it should not be given to others under any circumstances.
• Before submitting the request for mailing, graduates should ensure that they have not previously collected their original degree certificate.
• Degree certificate and official transcript will be withheld for graduates with outstanding fees (including stipend) or pending final thesis submission. Requests for mailing will not be processed until the outstanding items are cleared.
• The request for mailing of degree certificate will include a complimentary transcript.
  

Fee Chargeable

• All prices quoted are in Singapore dollars and inclusive of GST.
• Any payment made (including duplicate payment) is non-refundable.
  

Submission of Mailing Request

• For Undergraduate Programmes (Bachelor's Degree), please submit the  Mailing Request Form to the Office of Academic Services.
• For Graduate Programmes (Master's Degree, PhD Degree & Graduate Diploma), please submit your request here. 

Processing Time

• The request will only be processed after receipt of full payment. Please ensure the correct amount is paid to avoid any processing delays.
• The degree certificate mailing request will be processed:
  • two weeks after the degree conferment date for graduates who are conferred between end July to May
  • three working days after the end of the entire Convocation period for graduates who are conferred between June and mid-July
• The delivery timeline varies by destination.

Mode of Payment

• Online Payment to be made via One Stop Portal (for Undergraduate Programmes only).
• For Graduate Programmes, please submit your payment via the Mailing Request Portal.