Introduction
Designed for practitioners who are ready to move beyond basic tool usage into designing, embedding, and governing AI-enabled workflows within their organisations. It focuses on developing practical, applied capabilities that enable participants to translate AI technologies into meaningful workplace solutions. Participants will build fluency in applying AI tools by developing chatbots, simple applications, and structured workflows, before progressing to redesigning business processes and embedding AI into operational contexts. The course emphasises how AI can be integrated into day-to-day work to enhance efficiency, improve decision-making, and support scalable process improvements. Through a hands-on, project-based learning approach, participants will work on real or curated workplace challenges, enabling immediate application of concepts learned. The course also incorporates key principles of responsible AI, including risk awareness, governance, and human-in-the-loop design, ensuring solutions are implemented in a safe, ethical, and sustainable manner. By the end of the course, participants will be equipped to move from experimentation with AI tools to designing and implementing AI-enabled workflows that deliver tangible organisational impact.
- Professionals involved in operations, process redesign, or workflow optimisation
- Professionals driving digitalisation, transformation, or efficiency improvements
- Professionals already using AI tools who are ready to apply AI more systematically at work
- Managers and functional leads responsible for implementing AI in day-to-day work processes
A list of potential occupations / job roles who could benefit from this programme.
- Operations Manager / Operations Executive
- Business Analyst / Process Analyst
- Transformation Lead / Digital Transformation Manager
- Programme / Project Manager
- Department / Functional Manager
- Administrative Manager / Senior Executive
- Data or Reporting Analyst (non-technical focus)
- IT / Digitalisation Leads (non-developer roles)
Standard Course Fee: S$2180
| Course | Course Fee (before GST) | Singapore Citizen and Permanent Resident below 40 years old (including GST) | Singapore Citizen 40 years old and above and Mid-Career Enhanced Subsidy (MCES) (including GST) | Enhanced Training Support for Small & Medium Enterprises (ETSS) (including GST) |
| AI Mastery: Designing and Orchestrating AI-Enabled Workflows | S$2,000 | S$1,180 | S$780 | S$780 |
Funding Requirements:
- You must achieve a minimum of 75% attendance for each module.
- You must complete and pass all assessment components.
Read more about funding here.
Credits:
- SkillsFuture Credit:(Opening Credit): Applicable
- SkillsFuture Credit ($4000 Mid-Career Top-Up Credit): Not Applicable
- NTU/NIE Alumni Credits (up to S$1,600): Applicable
NTU/NIE alumni may utilise their $1,600 Alumni Course Credits. Click here for more information.
Ng Theng Haw Alvin
Alvin Ng
Chief Operating Officer, Smart Cities, Asia Pacific, Aboitiz Data Innovation
Adjunct Associate Professor, Nanyang Business School, NTU
Alvin Ng is the Chief Operating Officer for Smart Cities of Aboitiz Data Innovation (ADI). He plays a key role in continuing the advancement of ADI’s mission to drive the adoption of Data Science and Artificial Intelligence tools and solutions around smart cities.
Prior to this, as the Vice President of Digital Solutions, APAC, Johnson Controls, Alvin was responsible for driving the digital and sustainability growth strategy for Asia Pacific region, which includes driving and executing initiatives that increase market penetration, providing relevant digital solutions in the building sector, with focus on digital business revenue growth, partner offerings, sales cycle support and ecosystem representation.
Alvin has over 24 years of experience in global sales and product management and has held a series of senior global leadership roles with multinational companies like Wincor Nixdorf AG, Cisco Systems and Rosenbluth International. Prior to joining Johnson Controls, he worked for General Electric as the General Manager for GE Digital, Asia.
In addition to his role as the Industry-Faculty lead for ‘Business Consulting’ and ‘Leader as a Coach’ programs for the MBA School, he teaches Digital Transformation, AI for business, Internet of Things and Sustainability leadership programs. He also plays the role of Senior Career Fellow as an executive coach to the Global Executive MBA students.
Tan Yong Hoe Ian
He lectures in strategic communications at Wee Kim Wee School of Communication and Information, Nanyang Technological University. He covers multiple disciplines such as advertising and journalism. He also provides consultation and training for large organizations (DBS, Canon) in the areas of Generative AI, AI imaging and communications.
His 22-year career has spanned across the media, consumer technology and gaming industries. He started out as a journalist and went on to become a global marketer and business leader.
At Lenovo, he led the Asia-Pacific gaming hardware division across 12 markets, driving the adoption of AI-capable computers. As the sales and marketing leader, he more than doubled division revenue to $420M USD within his three-year tenure.
At Razer, he headed global marketing, overseeing 120 marketers across all marketing disciplines and was part of the C-suite team that achieved Razer’s $4B USD IPO in 2017.
At Microsoft, he managed sales and marketing for the Xbox 360 gaming business in Singapore. He also established the Singapore business for Microsoft Surface computing devices.
At Singapore Press Holdings, he was an award-winning journalist and photojournalist. As editor, he trained journalists while establishing new editorial categories and revenue streams.
He was the recipient of the Singapore Press Holdings scholarship and graduated as valedictorian from Nanyang Technological University.
Ian has combined his expertise in technology, storytelling, visual art, and pedagogy to help people grow and learn using the power of words, visuals and AI. He also contributes commentaries and quotes to national media on topics ranging from communications to lifelong learning.
