Public Advisory: Tuition Fee Payment Scam

The University has been informed of a scam email circulating at other institutions. The fraudulent message claims to be about “Tuition Fee Outstanding Payment.”

Our University has not been affected. This advisory is being shared as a precaution for our students, staff, and members of the public.

What you should do:

• Do not click on links, download attachments, transfer money, or provide personal details if you receive such a message.
• Delete the email immediately.
  

If you have responded:

• Call the ScamShield Helpline at 1799.
• Contact your bank urgently if money has been transferred.
• University students and staff should reach our Service Desk or raise a query via ASK IT in ServiceNow.
  

Stay secure:

• Use strong passwords (12+ characters, mix of upper/lower case, numbers, and symbols).
• Enable Microsoft Authenticator 2-Factor Authentication for your university account.
• Verify payment requests directly through official NTU channels.
  

This advisory will be updated if the situation changes.

Thank you for staying alert and helping to keep our community cyber safe.

Updated as of 22 August 2025.