NTU Student Insurances

Notice

AIA is the provider for NTU's student Group Personal Accident (GPA) and Group Hospital and Surgical (GHS) Insurance. New students joining in January 2025 will receive a welcome email from AIA (sg.eb.customer@aia.com - this is not a scam email) with instructions to set up their account.

If you do not complete the setup within 30 days of receiving the email, you can refer to the AIA e-Benefit Self-Registration Guide for assistance. Please ensure you provide your bank details when submitting a claim.

Introduction

All FULL-TIME NTU matriculated Undergraduate, Graduate and Non-graduating students are required to be insured under the university’s insurance schemes. The schemes ensure students are covered with basic medical and personal accident insurance coverage.

The insurance premiums are incorporated within the Health Services Fee that is part of the miscellaneous fee payable to NTU. The insurance coverage commences upon start of the academic year.

Exclusion

The insurance coverage will discontinue under any of the following conditions:

• Leave of Absence (LOA).

• Overseas Study Leave (OSL).

• Withdrawal/Termination from course.

• Completion of studies:

- Upon being conferred (for Undergraduate and Graduate students).

- Upon expiry or cancellation of Student Pass (Exchange students).

• Apply to opt out (for eligible group of students and schemes).

• Outstanding fees (Health Services Fee inclusive).

• Secure employment, surrender Student's Pass and leave the university

Incident/Accident Report

Advisory from Office of Health and Safety:

Please file a report for any incidents or accidents occurring on campus, in lab, or offices, as well as those happening during fieldwork, research, internships or injuries sustained from University-sanctioned sports activities.
Examples of reportable incidents can be found in the List of Reportable Safety Health Incidents.
The link to file an incident report is available at https://ntu.synergilife.dnv.com/