IT Service Counter

How to Get IT Help

  • NTU Staff, Faculty, and Students: Submit a request through our Ask IT in ServiceNow portal. This is the fastest way to get assistance.
  • Alumni: For IT and email inquiries, please click here.
  • All Other Inquiries: Click the button below to submit your request.

    Send an enquiry


Need to Talk to Someone?

  • IT Technical Assistance Hotline: (6790 4357) 
    • Monday to Friday: 8:30 AM to 5:00 PM 
    • Our service continues with automated service desk support after business hours. 
  • One Stop Tech Lounge (Walk-In):
    • Location: One Stop @ SAC, NS3-01-03/03A (Map)
    • Hours: Monday to Friday: 9:00 AM to 4:30 PM
    • The Tech Lounge is closed on public holidays, declared NTU-wide holidays, Saturdays, and Sundays.
  • IT/AV Support at Common Teaching Facilities:
    • For immediate AV assistance, please use the QR code poster in your location to connect directly with the onsite IT/AV team (Mon-Thu, 8:30 AM - 5:30 PM ; Fri, 8:30 AM – 5.00 PM).
    • When scanned, the QR code alerts on-site NSS IT/AV engineers with your precise location. This eliminates confusion with similarly named rooms within campus. The onsite NSS IT/AV engineer aim to arrive within 5-10 minutes during operating hours (Monday-Friday, 8:30 AM to 5:00 PM). During peak periods, the onsite NSS IT/AV engineer may take up to 25 mins to attend to the case.
    • When facing an emergency, a security concern, an issue with door access, or a fault with facilities like air conditioning or lighting, it's crucial to call the designated numbers directly, as responders need immediate, firsthand information from you on the ground to assist effectively.
      • For Emergency & Security concerns, or Door Access-related issues: Call 6790 5200
      • For Fault Reporting & Facilities-related issues (e.g., Air Con, Lights): Call 6790 4777
    • During Semester 1 and 2, Weeks 1 to 13, Student Assistants are also available for AV support at the South Spine locations until 8:30 PM on weekdays and 8:30 AM to 3:30 PM on Saturdays.

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Non-IT Matters

For all other non-IT matters, please visit our main Contact Us page