1. What is Ariba Standard Account?

Ariba Standard Account allows free access to Ariba Network to process orders and submit e-invoices.  It is free of charge with limited functionalities.

2. What are the functionalities of Ariba Standard Account? 

Using Ariba Standard Account allows you to receive and process Purchase Order (PO) sent from NTU, and to submit e-invoice to process for payment after delivery. You can also keep track of PO status and invoices submitted in your Ariba account Workbench. For a detailed overview of Standard Account functionalities, please refer to the answer at Q6.

3. How can I register for a free Ariba Standard Account?

There are 3 ways:

1. Walk in registration at Ariba supplier portal;
2. Upon receiving of first PO from NTU via the interactive email;
3. Upon receiving of Sourcing Invitation from NTU via the interactive email.

4. What should I do when I receive the first PO email from NTU?

Click the "Process Order" link in the email, this will take you to the Ariba Network login page.

5. How many users/accounts can we register for our company?

Only ONE main user account (administrator), but multiple sub users under the main user account are allowed. For more details, please refer to pages 11 to 17 of the account configuration user guide.

6. What is the difference between Ariba Standard Account and Enterprise Account?

Please refer to the comparison of Ariba Standard and Enterprise Account.

7. Can I have both Standard Account and Enterprise Account to transact with NTU?

No, only ONE Ariba account per business entity will be linked to NTU for transactions.

8. Can I start with Standard Account and upgrade later?

The account type will be Standard Account by default when you first register for an Ariba account. Please refer to Q6 for more information.

9. I have an Ariba Network account, how do I establish trading relationship with NTU?

The trading relationship between supplier's Ariba account and NTU is established upon the processing of the first PO via interactive email from NTU. Supplier needs to click the "Process Order" button in the PO email to login to their Ariba account and follow through the steps.

10. I did not receive the first PO interactive email, what should I do?

Please contact the NTU SupplierCare Team at SupplierCare@ntu.edu.sg, and they will send you an invitation letter email to establish trading relationship between your Ariba account and NTU. After which, you will be able to search for the PO directly in your Ariba account.

11. Why can't I see any PO from NTU even though I've created an Ariba account?

This is likely due to the absence of trading relationship with NTU. Refer to Q9 for details.

12. How can I process orders and submit invoices through Ariba?

Click on "Process Order" button in the PO interactive email and login to your Ariba account to submit e-invoice.

13. Can the system handle partial delivery/invoicing?

Yes.

14. I have delivered the goods and I wish to submit e-invoice in Ariba, but the "Create Invoice" button is greyed out, why?

This is likely due to NTU side has not performed goods receipt for that PO. Please contact the requester of the PO to complete goods receipt. Refer to Page 6 of the Ariba e-invoicing user guide for more information.

15. Why do suppliers need to submit e-invoice in Ariba?

E-invoice submission in Ariba helps to reduce payment turnaround time.

16. What is the official billing address for NTU?

17. Can I attach soft copy invoice in Ariba after submitting e-invoice?

Yes, however e-invoice will take precedence over the attached soft copy invoice.

18. Do I still need to send the physical invoice to NTU after submitting e-invoice from my Ariba account?

No.

19. What if I hit errors with Ariba invoicing?

Please send email enquiry with attached error message/screenshot to SupplierCare@ntu.edu.sg for investigation.

20. How do I submit contract invoices or non-PO invoices?

For contract invoicing, you may submit the invoice via Ariba Network. Your Ariba account must be enabled by NTU to create contract invoice. You will be provided with a contract ID for contract invoicing. Kindly check with the procurement executive in charge of your contract with NTU for more details.

For non-PO, please send the pdf softcopy invoices to ap-invoicing@ntu.edu.sg. Pdf invoice must contain the clause "This is a computer-generated document. No signature is required." And "Bill To" name must be spelt in full as "Nanyang Technological University".

21. How do I know if NTU has received the hardcopy invoice?

NTU no longer accepts hardcopy invoice. Please email softcopy pdf invoice to ap-invoicing@ntu.edu.sg.

22. How do I check payment status?

Please email to NSS Finance Accounts Payable (AP) Team (nssfap@ntu.edu.sg) with the following information:

1. Vendor name
2. Invoice number and date
3. PO number and Goods Receipt number (if applicable)
4. Invoice scan copy (if any)