Dealing with Emergencies Abroad 

International SOS Hotline (24/7)

NTU has engaged the services of International SOS as the main source of support for travel security and assistance in times of emergencies.  Students may also reach out to ISOS when they need travel advice or when faced with incidents encountered abroad and need urgent help.

All students on official travel should download the ISOS App for easier tracking and access to its services.

Please note of NTU’s ISOS Membership Number: 02AYCA089601

ISOS Call for Assistance: +1 215 942 8226

For Travel Advisories and Information, please check the ISOS Website for more details.


Various Offices Hotlines (Working Hours only)

Office of Global Education and Mobility (OGEM) Hotline: +65 6790 5878
(GEM Explorer / GEM Discoverer programmes)

Career & Attachment Office (CAO) Hotline: +65 6908 2299
(Overseas Internship)

Nanyang Technopreneurship Center Hotline: +65 6513 8115
(Overseas Entrepreneurship Programme)

Student Affairs Office (SAO) Hotline: +65 6790 5156
(Overseas Exposure Programme - Sports, Community Engagement, Cultural, Competition, Conference etc in nature attended by student organisation)

Working hours:
Mondays to Thursdays - 8.30am to 5.30pm
Fridays - 8.30am to 5pm
(Closed on Saturdays, Sundays and Public Holidays)

University Wellbeing Office

Office hours: +65 6790 4462
After office hours (psychological emergency only): +65 6904 7041

Other Hotlines

International SOS: +65 6338 7800
(NTU Membership No.: 02AYCA089601)

Ministry of Foreign Affairs: +65 6379 8800 / 8855
(24-hour hotline)

All NTU students who are participants of official overseas programmes are required to meet the minimum travel insurance coverage as stipulated by NTU Travel Policy. Students will be advised by programme managers on recommended insurance provider should NTU Group Travel insurance be unavailable.

The safety and well-being of students participating in university-sanctioned travels is of the highest importance, and all reasonable actions will be taken to manage risks and respond to emergencies.

Students participating in university-sanctioned travels are to report health and safety incidents to the University. Students shall report health and safety incident online by clicking below:


Information Needed to Report:

  • Date and Time (in-country time) of incident
  • Location of Incident (State the Country/City and Location of incident)
  • Activity at time of incident.
  • Individuals involved
  • Brief description of the incident: (i.e. what and how it happen..etc.)
What to Report:
The following are some examples of the type of incident to be reported:

  • Health or security concerns at the program site that represent a serious or continuing threat to Students.
  • Any illness or injury requiring medical treatment or hospitalization.
  • Any incident requiring the use of an emergency travel assistance provider for medical evacuation or repatriation.
  • Illnesses or injuries that prevent a student from participating in program activities
  • Behavior that endangers the health or safety of self or other participants
  • Any other incident or situation which the student believes should be brought to the attention of NTU Office of Health, Safety and Emergency.