Internal Campus Shuttle

New Campus Shuttle Services from 1 September 2022!

Campus Shuttle_website_header_2

 

From 1 September 2022, the NTU campus shuttle services will be operated by ComfortDelGro Bus (CDGB).  

Look out for the blue buses on campus, with no change to the internal shuttle service routes. 

 

NTU Omnibus App

Navigate our campus with the all-new NTU Omnibus app!NTU Omnibus app icon_w logo

  • Track buses in real time
  • Get timely bus service updates
  • Check occupancy on the next bus
  • Search for bus stops and routes 

 

Watch this video for a quick overview of the app:

 

Download the NTU Omnibus app today!

iOS usersAndroid usersApp user guide
Download on the App StoreGet it on Google Play


 

 

 

Campus Internal Shuttle Routes

Three Shuttle Bus Routes serve the campus. 

Campus Loop - Blue (CL-B) & Campus Loop - Red (CL-R) circle the campus.

Campus Rider (CR) ventures off-campus to and from Pioneer MRT station. On weekends and holidays, Campus Rider becomes Campus Weekend Rider (CWR) with an extended route.

 

NTU Internal Shuttle Bus Network
loop_blue_695x775
  • NIE (opp. LWN Library)
  • Opp. Hall 16
  • Opp. Hall 14
  • Opp Nanyang Crescent Halls
  • Opp. Hall 11
  • Nanyang Heights (opp. Hall 8)
  • Hall 6 (opp. Hall 2)
  • Opp. Hall 4
  • Opp. Yunnan Garden
  • Opp. SPMS
  • Opp. WKWSCI
  • Opp. CEE

First bus will commence service from opp. Hall 11 at 0800hr.

 Op hours(hrs)Freq(mins)
Term Time
Mon - Fri		 
0800-1030
1030-1200
1200-1300
1300-2100
2100-2300		 
5-6
10-13
5-6
10-13
18-20
Vacation
Mon - Fri		 
0800-1030
1030-2100
2100-2300		 
8-10
15-18
18-20
Sat, Sun &
Pub Holidays		0800-230020-25
loop_red_695x820
  • LWN Library (opp. NIE Blk 2)
  • SBS
  • WKWSCI
  • SPMS
  • Yunnan Garden
  • Hall 4
  • Hall 1 (Blk 18)
  • Hall 2
  • Hall 8 & 9
  • Hall 11
  • Hall 11, Blk 55
  • Nanyang Crescent Halls
  • ​​Hall 12

First bus will commence service from Hall 11 (Blk 55) at 0800hr.

 Op hours(hrs)Freq(mins)
Term Time
Mon - Fri		 
0800-1030
1030-1200
1200-1300
1300-2100
2100-2300		 
5-6
10-13
5-6
10-13
18-20
Vacation
Mon - Fri		 
0800-1030
1030-2100
2100-2300		 
8-10
15-18
18-20
Sat, Sun &
Pub Holidays		0800-230020-25
rider_695x510
Mon - Fri
  • Pioneer MRT Station Exit B (Blk 649A)
  • Hall 1
  • Hall 2
  • University Health Service
  • Admin Building
  • Opp. Hall 2
  • Pioneer MRT Station Exit B (Blk 649A)

First bus will commence service from Pioneer MRT Station at 0730hr.

 Op hours(hrs)Freq(mins)
Term Time
Mon - Fri		 
0730-1030
1030-1700
1700-1900
1900-2300		 
5-7
10-15
5-7
10-15
Vacation
Mon - Fri		 
0730-2300		 
15-20
rider_weekend_695x464
Sat, Sun & Pub Holidays
  • Pioneer MRT Station Exit B (Blk 649A)
  • Hall 1
  • Hall 2
  • University Health Service
  • Admin Building
  • ADM (opp. Hall 8)
  • LWN Library (opp. NIE Blk 2)
  • CEE (N2)
  • SBS
  • WKWSCI
  • SPMS
  • Yunnan Garden
  • Hall 4
  • Hall 5
  • Pioneer MRT Station Exit B (Blk 649A)

First bus will commence service from Pioneer MRT Station at 0730hr.

 Op hours(hrs)Freq(mins)
Sat, Sun &
Pub Holidays		0730-1030
1030-1900
1900-2030
2030-2300		15-20
20-25
15-20
20-25
NTU-LKC Inter-Campus Shuttle Bus Service
Heartland Shuttle From NTU (for Students only)
Heartland Shuttle To NTU (for Students only)

Frequently Asked Questions

Will there be a change in bus routes?

No, the new buses will still ply the same routes as before, i.e. Campus Loop Red, Campus Loop Blue, Campus Rider and Campus Weekend Rider.

 

Why should I move towards the rear of the bus when boarding?

This will allow more passengers to board the bus and shows consideration to other commuters.

 

Can I board the bus from the back door?

Passengers should always board from the front door and alight from the back. This helps the driver to manage passenger occupancy.

 

What should I do when the bus is full?

For the safety of all passengers, please do not board and wait for the next bus.
Please use the NTU Omnibus app to check on the arrival time of the next bus.  

 

The bus is moving slowly, why?

The speed of the bus is controlled and regulated to ensure arrival at the bus stops in a timely manner.

 

Why does more than one bus from the same route arrive at once?

The buses may be ahead or behind schedule because of road or weather conditions.  The speed of the bus is continuously monitored, controlled, and regulated to ensure timely arrivals. However, this is subjected to weather and road conditions.

 

How are the new buses different from before?

The new bus fleet will be fully electric by end 2022. Commuters can expect quieter rides (<70dB) and with lower carbon emissions.

 

Are pets allowed on the bus?

No pets aside from guide dogs are allowed on the bus.

 

Are Personal Mobility Devices (PMD), foldable bicycles and prams allowed on the bus?

Yes, they are  allowed on the bus but subjected to space availability. Commuters should also adhere to the following rules:

  • Cover dirty wheels
  • Fold bicycles
  • Fold pram or stroller if not in use
  • Fold and switch off the PMD

 

The bus driver does not wait even though he saw me trying to catch the bus. Why?

The bus may already be fully occupied. For your safety, please do not run after the bus after it has driven off.

 

How will bus punctuality be ensured?

The speed of the bus is continuously monitored, controlled, and regulated to ensure timely arrivals. However, this is subjected to weather and road conditions. 

 

How can I find out about the bus arrival information? / How can I find out about seating availability? 

Commuters may use the new NTU Omnibus mobile app to check on arrival and seating information of buses servicing the routes.

 

Will the bus termination point be displayed on the buses?

Yes, the bus termination points are to be displayed on the bus.

 

Who should I contact regarding the NTU campus shuttle bus service?

For feedback on the bus service, please use the feedback function in the NTU Omnibus app to share your suggestions.

For other enquiries or feedback, please contact the Office of Commercial & Auxiliary Services (Transportation Admin) at:
Email: shuttlebus@ntu.edu.sg
Tel: 6790 5198 (during office hours

GENERAL 


The app crashes. What should I do?

Please restart the app again.

If the issue persists, Report a case for investigation with the information below:

  • User group, Name, Email and Preferred mode of contact
  • Query: Other IT Issues

In the Description, please indicate:

  • NTU OmniBus app
  • TImestamp
  • Location
  • Device type, model
  • OS version
  • Screenshot image

 

How to check my current location?

Please click on "Location" icon at the bottom right of the screen to show the current location. Please make sure to turn on “Allow While Using App” if there is a permission pop-up.

If the issue persists, please go to your phone settings and allow NTU Omnibus to access the Location. 

Otherwise, Report a case for investigation with the information below:

  • User group, Name, Email and Preferred mode of contact
  • Query: Other IT Issues

In the Description, please indicate:

  • NTU OmniBus app
  • TImestamp
  • location
  • Device type, model
  • OS version
  • Screenshot image

 

If my phone has been set to a different location other than Singapore, can i download the NTU Omnibus app?

Yes, you may download the NTU Omnibus app, for use within the campus.

 

SHUTTLE BUS


Why is the Map not loading?

It is likely due to phone memory issue OR the app may not be the latest version. You may try the following: 

  1. Check network connection
  2. Restart the App
  3. Download the latest version of the NTU Omnibus app from the App Store or Google Play Store

 

 

 



 

Why is my current location not showing or moving?

This feature is disabled for privacy purposes. This app does not track user's location.

Please click on the right bottom of the screen to see your current location, as and when you desire so. Please refer to  instructions above on checking current user location. 

 

Why is the estimated time of arrival (ETA) unavailable?

ETA engine accuracy is data-driven and will improve after LIVE operations commencement. It may take 2-3 weeks after commencement. 

If ETA is still unavailable, please report the issue by tapping on Shuttle and look for the Feedback icon. 

 

 

 

 



 

Why is there no bus icon shown on the map?

The bus service route may not be in operation hence no bus icon was shown on the map. Please click on Service Details to check the operating hours of the service routes. 


INDOOR MAP

 

How can I search for the location of a Place of Interest (POI) (college/school/building)?

You can either:

  • Click on the category
  • Search for POI
  • Zoom in and select floor to look for POI 

Why can't I find my POI?

It could be due to difference in categories. If unsure, please go to the landing page to do a search.

If the POI cannot be found, please Report a case with the POI name and full address, as well as the information below:

  • User group, Name, Email and Preferred mode of contact
  • Query: Other IT Issues

In the Description, please indicate:

  • Indoor map
  • TImestamp
  • Location
  • Device type, model
  • OS version
  • Screenshot image


Why can't the map navigate?

The app does not store user's current location. You will need to click on My Position to allow the map to use your location, as stored in your mobile device. 

 

 

Why is the map navigation not optimised?

The app does not provide alternative routes. It uses a different matrix based on indoor and outdoor algorithms e.g., proximity, current location, nearest POIs. We will continue to improve on it.

 

 

 

Why is the map loading so slowly?

Please check your internet connection and GPS signal.
If still does not work, please report a case with the information below:

  • User group, Name, Email and Preferred mode of contact
  • Query: Other IT Issues

In the Description, please indicate:

  • Indoor map
  • TImestamp
  • Location
  • Device type, model
  • OS version
  • Screenshot image

 

Why is the location inaccurate at times?

This could be the result of weak Wi-Fi signal. The Wi-Fi router could be too far away from your devices or due to physical interferences like thick walls, floors, or other appliances; or too many devices connecting to a network simultaneously. You may wish to move to another location where the network signal is stronger. 

Why is the maps performance so slow?

The accuracy and strength of GPS can be affected by walls, buildings and large trees.  Crowded areas and poor network connection can also result in a weak GPS signal, hence affecting the maps calculation and navigation performance.

LYON CHAT

 

I cannot find the content I am looking  for in Lyon Chat, what should I do?

Please arrow down the search terms. If the content is still not found, please report a case with requested content information. 

  • User group, Name, Email and Preferred mode of contact
  • Query: Other IT Issues

In the Description, please indicate:

  • LyonChat
  • TImestamp
  • Location
  • Device type, model
  • OS version
  • Screenshot image

 

The content in Lyon Chat seems inaccurate?

Please Report a case with the following information:

  • User group, Name, Email and Preferred mode of contact
  • Query: Other IT Issues

In the Description, please indicate:

  • LyonChat
  • TImestamp
  • Location
  • Device type, model
  • OS version
  • Screenshot image
  • The wrong content and the correct content

For enquiries or feedback, please contact the Office of Commercial & Auxiliary Services (Transportation Admin) at:
Email: shuttlebus@ntu.edu.sg

For feedback or lost and found items, please contact us through the NTU Omnibus app or contact ComfortDelGro Bus at:
Hotline: 6703 6835

While every care is taken to provide the NTU shuttle bus service, NTU disclaims all liability whatsoever, for any loss or damage howsoever caused as a result of any traffic condition, weather condition or any other condition that may affect the shuttle bus services and its frequencies on the campus roads.