Student Care

The SPMS Student Welfare team has dedicated counselors available to offer a listening ear and assistance for students having academic, financial, or personal problems. Our team also works to raise awareness about student well-being issues, and to provide a feedback channel from students to the school and university.

If you are having difficulties, come talk to us – we can help! There are many options out there, from altering your study plans to taking a leave of absence, and we can assist you in choosing the best course of action. We help students dealing with a wide assortment of problems, such as financial difficulties, personal or family troubles, not passing certain courses, having to take leave of absence, feelings of being "stuck", delays in graduation, etc.

To fix an appointment to speak with us, send an email to spms-sw@ntu.edu.sg.

Academic Mentoring

Each incoming undergraduate is assigned an academic mentor—a faculty member of SPMS. The academic mentors are now renamed as House Mentors, as each faculty and student matriculated from AY21 are assigned to Houses in SPMS. 

Freshmen will get to meet their House Mentor during orientation week. The House Mentor provides a link between the student and the School, and can provide the following help:

• The mentor can provide information about university life: how teaching is done, what is expected in tutorials and examinations, who to seek help from, how to study, how to get the most out of course of study, etc.
• In various matters, the mentor can serve as an intermediary between the student mentee and relevant school or university representatives (e.g., tutors, course coordinators, the Associate Chair of Academic Affairs, etc.).

Students should regard their House Mentors as a resource that is available to help them adapt to university life, provide guidance in academic pursuits, and to gain rapport with the faculty and staff. The mentoring scheme complements other student welfare services, including the SPMS student care managers, hall fellows, and the professional counsellors at the University Counselling Centre (UCC).

Starting from Aug 2023, freshmen matriculating into SPMS will be assigned to a group of House Mentors. Students can choose to speak to any of their mentors in the House Mentor Group if need be. The House Mentor Group consists of faculty from the Physics and the Mathematical Sciences division. 

Students who matriculated in AY22 and earlier can check their mentoring assignments on their Student Intranet. Students who matriculated from AY23 can check their mentor groups from the MS Teams they have been allocated to, as well as the House page.