Look into the black box of AI behind surge pricing

The Straits Times, page A14

Singapore Parliament’s passage of the Bill that would empower the Public Transport Council (PTC) to regulate fares of ride-hailing operators is a step in the right direction. But the regulations need to go beyond mere transparency to look at the factors that the ride-hailing platforms use in their artificial intelligence to determine the level of surge pricing, wrote Ang Peng Hwa, a professor of media ethics and governance at NTU who is also involved in an AI start-up.