Our Research
At Information Technology and Operations Management, research is at the heart of everything we do.
On areas from Information Systems to Operations Management, we are often seen as leaders and we strive to make important contributions to society—in terms of healthcare, sharing economy, and social responsibility of business operations.
Publications
2024
| Andrade-Rojas, M. G., Saldanha, T. J., Kathuria, A., Khuntia, J., & Boh, W. F. (2024). How Information Technology Overcomes Deficiencies for Innovation in Small and Medium-Sized Enterprises: Closed Innovation vs. Open Innovation. Information Systems Research. MORE |
| Li, Z., & Choi, B. C. (2024). Encouraging Eco-driving with Post-trip Visualized Storytelling: An Experiment Combining Eye-Tracking and a Driving Simulator. Information Systems Research. MORE |
| Pye, J., Rai, A., & Dong, J. Q. (2024). Business value of information technology capabilities: an institutional governance perspective. Information systems research, 35(1), 28-44. MORE |
| Pye, J., Rai, A., & Dong, J. Q. (2024). How Hospitals Differentiate Health Information Technology Portfolios for Clinical Care Efficiency: Insights from the HITECH Act. Information Systems Research. MORE |
| Ozer, G. T., Greenwood, B. N., & Gopal, A. (2024). Noisebnb: An Empirical Analysis of Home-Sharing Platforms and Residential Noise Complaints. Information Systems Research. MORE |
| Lee, W. K., & Cui, Y. (2024). Should gig platforms decentralize dispute resolution?. Manufacturing & Service Operations Management, 26(2), 519-536. MORE |
| Liu, H., Wen, W., Barua, A., & Whinston, A. B. (2024). Making Lemonade from Lemons: A Transaction Cost Economics Perspective on Third-Party Disruptions in a Multivendor Information Technology Service. Information Systems Research. MORE |
| Liu, H., Wen, W., Whinston, A. B., & He, S. (2024). Peer Influence in the Workplace: Evidence from an Enterprise Digital Platform. MIS Quarterly. MORE |
2023
| Boh, W. F., Constantinides, P., Padmanabhan, B., & Viswanathan, S. (2023). Building digital resilience against major shocks. Mis Quarterly, 47(1), 343-360. MORE |
| Liu, Y., Jiang, Z., & Choi, B. C. (2023). Pushing yourself harder: The effects of mobile touch modes on users’ self-regulation. Information Systems Research, 34(3), 996-1016. MORE |
| Gopalakrishnan, S., Matta, M., Yourdshahy, M. I., & Choudhary, V. (2023). Go wide or go deep? assortment strategy and order fulfillment in online retail. Manufacturing & Service Operations Management, 25(3), 846-861. MORE |
| Choudhary, V., Marchetti, A., Shrestha, Y. R., & Puranam, P. (2023). Human-AI Ensembles: When Can They Work?. Journal of Management, 01492063231194968. MORE |
| Ozer, G. T., Greenwood, B. N., & Gopal, A. (2023). Digital multisided platforms and women’s health: An empirical analysis of peer-to-peer lending and abortion rates. Information Systems Research, 34(1), 223-252. MORE |
| Alhauli, A., Elmaghraby, W. J., & Gopal, A. (2023). Impressionable or Immune? Examining the Influence of Marquee Sellers in B2B Secondary Market Platforms for IT Products. Information Systems Research, 34(2), 570-589. MORE |
| Lee, D., Gopal, A., Lee, D., & Shin, D. (2023). NUDGING PRIVATE RYAN: MOBILE MICROGIVING UNDER ECONOMIC INCENTIVES AND AUDIENCE EFFECTS. MIS Quarterly, 47(3). MORE |
| Zaza, S., Joseph, D., & Armstrong, D. J. (2023). ARE IT PROFESSIONALS UNIQUE? A SECOND-ORDER META-ANALYTIC COMPARISON OF TURNOVER INTENTIONS ACROSS OCCUPATIONS. MIS Quarterly, 47(3). MORE |
| Kwon, H. E., Dewan, S., Oh, W., & Kim, T. (2023). Self-regulation and external influence: The relative efficacy of mobile apps and offline channels for personal weight management. Information Systems Research, 34(1), 50-66. MORE |
| Perakis, G., Sim, M., Tang, Q., & Xiong, P. (2023). Robust pricing and production with information partitioning and adaptation. Management Science, 69(3), 1398-1419. MORE |
| Chen, L. G., Gu, W., & Tang, Q. (2023). Strategic inventories in competitive supply chains under bargaining. Manufacturing & Service Operations Management, 25(6), 2160-2175. MORE |
2022
| Choudhary, V., Shunko, M., Netessine, S., & Koo, S. (2022). Nudging drivers to safety: Evidence from a field experiment. Management Science, 68(6), 4196-4214. MORE |
| Yu, K. Y. T., Goh, K. H., & Kawasaki, S. (2022). Investigating electronic word‐of‐mouth on social media: An eye‐tracking approach. Human Resource Management, 61(5), 599-616. MORE |
| Alhauli, A., Elmaghraby, W. J., & Gopal, A. (2022). ADVERSE SELECTION IN B2B SECONDARY MARKET ONLINE AUCTIONS FOR IT EQUIPMENT: AN EMPIRICAL ANALYSIS. MIS Quarterly, 46(3). MORE |
| Kim, K., Lee, J., & Gopal, A. (2022). Soft but Strong: Software-Based Innovation and Product Differentiation in the IT Hardware Industry. MIS Quarterly, 46(2), 1273-1294. MORE |
| Kyung, N., & Kwon, H. E. (2022). Rationally trust, but emotionally? The roles of cognitive and affective trust in laypeople's acceptance of AI for preventive care operations. Production and Operations Management. MORE |
| Chen, L. G., & Tang, Q. (2022). Supply chain performance with target-oriented firms. Manufacturing & Service Operations Management, 24(3), 1714-1732. MORE |
2021
| Burton-Jones, A., Boh, W. F., Oborn, E., & Padmanabhan, B. (2021). Editor's comments: Advancing research transparency at MIS Quarterly: A pluralistic approach. Management Information Systems Quarterly, 45(2), iii-xviii. MORE |
| Bi, Q., Boh, W. F., & Christopoulos, G. (2021). Trust, fast and slow: A comparison study of the trust behaviors of entrepreneurs and non-entrepreneurs. Journal of Business Venturing, 36(6), 106160. MORE |
| Wong, S. S., Boh, W. F., & Wu, A. (2021). When three’s (good) company: Third‐party friendships on cooperation across departments. Journal of Management Studies, 58(2), 389-420. MORE |
| Choudhary, V., Shunko, M., & Netessine, S. (2021). Does immediate feedback make you not try as hard? A study on automotive telematics. Manufacturing & Service Operations Management, 23(4), 835-853. MORE |
| Karhade, P., & Dong, J. Q. (2021). Information technology investment and commercialized innovation performance: Dynamic adjustment costs and curvilinear impacts. Mis Quarterly, 45(3), 1007-1024. MORE |
| Karhade, P. P., & Dong, J. Q. (2021). Innovation outcomes of digitally enabled collaborative problemistic search capability. MIS Quarterly, 45(2), 693-717. MORE |
| Dong, J. Q. (2021). Technological choices under uncertainty: Does organizational aspiration matter?. Strategic Management Journal, 42(5), 898-916. MORE |
| Mejia, J., Mankad, S., & Gopal, A. (2021). Service quality using text mining: Measurement and consequences. Manufacturing & Service Operations Management, 23(6), 1354-1372. MORE |
| Setor, T., & Joseph, D. (2021). Prototypical career paths in urban, suburban, and rural locations in the United States. Human Relations, 74(10), 1572-1603. MORE |
| Maier, C., Laumer, S., Joseph, D., Mattke, J., & Weitzel, T. (2021). TURNBACK INTENTION: AN ANALYSIS OF THE DRIVERS OF IT PROFESSIONALS'INTENTIONS TO RETURN TO A FORMER EMPLOYER. MIS Quarterly, 45(4). MORE |
| Mejia, J., & Parker, C. (2021). When transparency fails: Bias and financial incentives in ridesharing platforms. Management Science, 67(1), 166-184. MORE |
| Luo, X., Tong, S., Lin, Z., & Zhang, C. (2021). The impact of platform protection insurance on buyers and sellers in the sharing economy: A natural experiment. Journal of Marketing, 85(2), 50-69. MORE |
| Tong, S., Jia, N., Luo, X., & Fang, Z. (2021). The Janus face of artificial intelligence feedback: Deployment versus disclosure effects on employee performance. Strategic Management Journal, 42(9), 1600-1631. MORE |
2020
| Boh, W. F., Huang, C. J., & Wu, A. (2020). Investor experience and innovation performance: The mediating role of external cooperation. Strategic Management Journal, 41(1), 124-151. MORE |
| Xu, J., Gürbüz, M. C., Feng, Y., & Chen, S. (2020). Optimal spot trading integrated with quantity flexibility contracts. Production and Operations Management, 29(6), 1532-1549. MORE |
| Mejia, J., Gopal, A., & Trusov, M. (2020). Deal or no deal? Online deals, retailer heterogeneity, and brand evaluations in a competitive environment. Information Systems Research, 31(4), 1087-1106. MORE |
| Lee, D., Gopal, A., & Park, S. H. (2020). Different but equal? A field experiment on the impact of recommendation systems on mobile and personal computer channels in retail. Information Systems Research, 31(3), 892-912. MORE |
| Gopal, A., Karmegam, S. R., Koka, B. R., & Rand, W. M. (2020). Is the grass greener? On the strategic implications of moving along the value chain for IT service providers. Information Systems Research, 31(1), 148-175. MORE |
| Son, Y., Kwon, H. E., Tayi, G. K., & Oh, W. (2020). Impact of customers' digital banking adoption on hidden defection: A combined analytical–empirical approach. Journal of Operations Management, 66(4), 418-440. MORE |
| Gallego, G., Li, M. Z., & Liu, Y. (2020). Dynamic nonlinear pricing of inventories over finite sales horizons. Operations Research, 68(3), 655-670. MORE |
| Tong, S., Luo, X., & Xu, B. (2020). Personalized mobile marketing strategies. Journal of the Academy of Marketing Science, 48, 64-78. MORE |
2019
| Chen, C. M., & Ho, H. (2019). Who pays you to be green? How customers' environmental practices affect the sales benefits of suppliers' environmental practices. Journal of Operations Management, 65(4), 333-352. MORE |
| Gong, H., Huang, J., & Goh, K. H. (2019). The illusion of double‐discount: using reference points in promotion framing. Journal of Consumer Psychology, 29(3), 483-491. MORE |
| Mejia, J., Mankad, S., & Gopal, A. (2019). A for effort? Using the crowd to identify moral hazard in New York City restaurant hygiene inspections. Information Systems Research, 30(4), 1363-1386. MORE |
| Pan, Y., Huang, P., & Gopal, A. (2019). Storm clouds on the horizon? New entry threats and R&D investments in the US IT industry. Information Systems Research, 30(2), 540-562. MORE |
| Greenwood, B. N., Agarwal, R., Agarwal, R., & Gopal, A. (2019). The role of individual and organizational expertise in the adoption of new practices. Organization science, 30(1), 191-213. MORE |
| Ghose, A., Kwon, H. E., Lee, D., & Oh, W. (2019). Seizing the commuting moment: Contextual targeting based on mobile transportation apps. Information Systems Research, 30(1), 154-174. MORE |
| Mejia, J., Urrea, G., & Pedraza‐Martinez, A. J. (2019). Operational transparency on crowdfunding platforms: Effect on donations for emergency response. Production and Operations Management, 28(7), 1773-1791. MORE |
| Luo, X., Tong, S., Fang, Z., & Qu, Z. (2019). Frontiers: Machines vs. humans: The impact of artificial intelligence chatbot disclosure on customer purchases. Marketing Science, 38(6), 937-947. MORE |
2018
| Pan, Y., Huang, P., & Gopal, A. (2018). Board Independence and Firm Performance in the IT Industry. MIS quarterly, 42(3), 979-A7. MORE |
| Elmaghraby, W. J., Gopal, A., & Pilehvar, A. (2018). Starting prices in liquidation auctions for IT equipment: Evidence from field experiments. Production and Operations Management, 27(11), 1906-1927. MORE |
| Song, B., & Li, M. Z. (2018). Dynamic pricing with service unbundling. Production and Operations Management, 27(7), 1334-1354. MORE |
| Yeow, A., Sia, S. K., Soh, C., & Chua, C. (2018). Boundary organization practices for collaboration in enterprise integration. Information Systems Research, 29(1), 149-168. MORE |
2023
| Boh, W. F., & Ravindran, T. (2023). Identifying Business Opportunities Through Innovation. Singapore: World Scientific Publishing Company. |
| Nguwi, Y. Y. (2023). Tourism Analytics Before and After COVID-19. Springer. |
| Teoh, T. T. (2023). Convolutional Neural Networks for Medical Applications. Springer. |
2022
| Teoh, T. T., & Rong, Z. (2022). Artificial intelligence with Python (pp. 3-328). New York: Springer. |
2021
| Choudhury, T., Dewangan, B. K., Tomar, R., Singh, B. K., Toe, T. T., & Nhu, N. G. (Eds.). (2021). Autonomic Computing in Cloud Resource Management in Industry 4.0. Springer. |
| Choudhury, T., Khanna, A., Toe, T. T., Khurana, M., & Nhu, N. G. (Eds.). (2021). Blockchain applications in IoT Ecosystem. Cham, Switzerland: Springer. |
2020
| Chew, C. H. (2020). Artificial Intelligence, Analytics and Data Science (Vol. 1). Singapore: Cengage. |
2023
| Chua, G. A., Davis, E. D., & Viswanathan, S. (2024). Business models and supply chain strategy for digital manufacturing. In Digital Manufacturing (pp. 377-408). Elsevier. |
| Tan, Y. H. M., & Nguwi, Y. Y. (2023). Tourism Analytics—The Case for South Africa. In Tourism Analytics Before and After COVID-19: Case Studies from Asia and Europe (pp. 87-96). Singapore: Springer Nature. |
2022
Teoh, T. T. (2022). AI in Business and Finance. |
| Sia, N. C., Far, A. H., & Toe, T. T. (2022). Challenges for the Adoption of Data Analytics Strategies by Small, Medium-Sized Enterprises in Singapore. In Integrated Business Models in the Digital Age: Principles and Practices of Technology Empowered Strategies (pp. 251-274). Cham: Springer International Publishing. |
2021
| Mok, J., & Joseph, D. (2023). Extending the Notion of Digital Literacy in Business It Courses: Thoughts on Process and Metaliteracy. In Integrating Digital Literacy in the Disciplines (pp. 143-156). Routledge. |
| Preethi, K. R., Rajendran, C., & Viswanathan, S. (2021). Mathematical Models and Heuristics for an Inventory Routing Problem Without Split Deliveries. In Emerging Frontiers in Operations and Supply Chain Management (pp. 43-63). Singapore: Springer. |
2023
| Authors | Case Title | Publication |
| David Gomulya, Damien Joseph, Wee-Kiat Lim | Evie.Ai: Charting the Career of an AI Personal Assistant | Singapore Management University - Centre for Management Practice |
2022
| Authors | Case Title | Publication |
| Ritwika Chattopadhyay, Jitesh Kumar, Xiaodan Shao, Vivek Choudhary | Robots are coming: Ready player one? | Asian Business Case Centre |
| Xiaodan Shao, Manlu Chen, Vivek Choudhary, Lalit Sharma, Burhanuddin Pithawala | Rx:AI, Putting Machine Learning Into Medical Prescription - The Case of HealthPlix | Asian Business Case Centre |
| Siew Kien Sia, Alvin Ng, Ronald Hee | Towards a Net Zero Future: The Digital Transformation of Johnson Controls for Sustainability | Asian Business Case Centre |
2021
| Authors | Case Title | Publication |
| Krishna Bhaskar, Vivek Choudhary | How Many Bottom Lines is One Life Worth? | Asian Business Case Centre |
2020
| Authors | Case Title | Publication |
| Nigel Phang, Mou Xu, Sia Siew Kien | Reimagining Employee Centricity: The Digital Transformation of HR Function at DBS | Asian Business Case Centre |
2019
| Authors | Case Title | Publication |
| Sethi Neerja, Sethi Vijay | Open Source Innovation: The New Competitive Advantage | Pearson Education |
| Sethi Neerja, Sethi Vijay | Singapore shuts down 2G Network | Pearson Education |
| Siew-Kien Sia, Peter Weill, Xu Mou | DBS: From the World’s Best Bank to Building the Future-Ready Enterprise | Asian Business Case Centre |
| Siew-Kien Sia, Jun Jie Yang, Wee-Kiat Lim | Giving Data a Voice: The Rise of Talking Data | Asian Business Case Centre |
2018
| Authors | Case Title | Publication |
| Dolly Leow, Wai Fong Boh | Beeplus: Beeplus: Insight into China's Co-working Space Industry | Asian Business Case Centre |
| Rainny Shuyan Xie, Boon Siong Neo, Wee-Kiat Lim, Wai Fong Boh | SenseTime: World’s Most Valuable Artificial Intelligence Startup | Asian Business Case Centre |
| Damien Joseph, Wee-Kiat Lim, Chong Tack Chun | Evie.ai: The Rise of Artificial Intelligence and the Future of Work | Asian Business Case Centre |
| Rainny Shuyan Xie, Vijay Sethi | Flipkart vs. Amazon vs. Snapdeal: Winner-Take-All Battle in India | Asian Business Case Centre |
| Christina Soh, Dolly Leow | A Tale of Two Ecosystems: E-payment in China and Singapore | Asian Business Case Centre |