Academic Services

One Stop @ SAC

With effect from 2024, the hardcopies of your original degree certificate and official transcript will be retained for a period of five years from your graduation date. Any uncollected graduation document(s) will be securely disposed of after the retention period. If you graduated from 1995 to 2017 and have not collected your graduation documents, a one-time exercise has been arranged as shown below.

Collection Period:
2 May 2024 to 31 October 2024
(Mondays to Fridays, excluding public holidays)
Collection Time:2pm to 4pm
Collection Address:

Office of Academic Services
42 Nanyang Avenue
Student Services Centre, Level 2
Singapore 639815


If you are unable to collect the graduation document(s) personally, you may either authorise a proxy to collect them on your behalf, or opt for mailing by completing and submitting the mailing request form: 

Please ensure any outstanding fees are cleared before collection of your graduation documents. For enquiries on outstanding fees, you may contact the NSS Finance Office at [email protected] (for Undergraduate Programmes) or [email protected] (for Postgraduate Programmes).

Should you miss the stipulated collection period, you may request for a replacement copy of the degree certificate, which will be printed using the prevailing NTU certificate format with the current NTU signatories and will contain the statement 'Replacement Copy' on the reverse page of the certificate. Charges will apply for the replacement copy. For more information, please refer to the Replacement of Degree Certificate webpage.

For further enquiries regarding the collection of original degree certificate and/or official transcript as well as application for a replacement copy, please email Office of Academic Services at [email protected].

  • NTU
    For NTU Programmes, please click here.
    For enquiries, please email [email protected] or call (65) 6592 2448 / 6790 4704.
  • NTU
    For NTU Programmes, please click here.
    For enquiries, please email [email protected] or call (65) 6790 4704.
The degree certificate and official transcript are issued to graduates after their degrees have been conferred. For graduates who are unable to attend Convocation, the documents will be available for collection at One Stop @ SAC two weeks after the degree conferment date or within three working days after the end of Convocation respectively. They will be notified via their NTU email account.

To opt for mailing, please refer to this page for more information.
Digital degree certificate and official transcript that can be verified on OpenCerts will be issued to graduates who graduated from Year 2020 onwards via their NTU email account. 

Find out more here. For enquiries, please send an email to [email protected].
  • NTU
    To certify true copy, bring the photocopies together with the original certificate to One Stop @ SAC to have them certified as true copies. Address and contact details of One Stop @ SAC can be found here.

    For enquiries, please email [email protected].

  • NIE
    For NIE Programmes, please click here or send an email to [email protected].
  • NTU
    For NTU Programmes, please click here.

    For alumni, select ‘General One Stop Related Enquiries’ for query type in the Service Desk Form, and provide details of your request, full name (as registered with NTU) and matriculation number. 
  • NIE
    For NIE Programmes, please click here.