Group Personal Accident Insurance (GPAI)

This insurance covers for medical expenses incurred due to accidents and provides for compensation in the unfortunate event of permanent disablement due to accident and for accidental death.

Under this insurance policy, the full definition of “Accident” is as follows :  

Kindly note that all claims are subject to full policy terms and conditions and insurer’s assessment. 


  • GPAI Handbook from the Insurer providing details of coverage and claim procedure (under page 6 of handbook) is available here
  • For first time claimant, please register for an account first at the insurer’s website here.  
  • Proceed to submit your claim under Singlife ClaimsConnect here.  

General guideline is that the first submission for a GPAI claim must be within 30 days of accident occurrence.  Where it was not convenient to do so, the Insurer will allow new claims submission up to maximum 6 months from accident occurrence.  Documents required for claim submission (where applicable) are:

  1. Final hospital bills
  2. Pre and post hospitalisation/surgery bills
  3. Medical bills (for Outpatient)
  4. Inpatient Discharge Summary
  5. Referral letter/ A&E Memo
  6. Written test report (MRI,X-Ray), if any
  7. Police Report (for road traffic accident)

-         Keep original bills for up to 6 months from the date of claim submission as Aviva may request for these documents for verification / audit purposes.

-         Generally, medical expense claims will be processes within 30 days of receipt of complete claim documents and information.

-         Claimants will be notified of the claim result by email and SMS. For approved medical expense claims, the reimbursement will be credited to student’s bank account.

You can also download and launch Singlife ClaimConnect on your mobile device via Apple's iTunes store or Google Play

ClaimConnect_5 Step
Claim mattersAviva Ltd : +65 6827 7988
General enquiries on GPAINTU student : Submit your queries through Ask One Stop
Tel: +65 67906823
 NIE students: Email to
Tel: +65 67906823