CET186 Reference, User Services and Information Discovery

Course Provider

Wee Kim Wee School of Communication and Information



Academic Unit



This course is part of a programme is designed for professionals within the library and information sector who are looking to advance their careers into managerial and leadership positions. It provides comprehensive knowledge and skills in the fields of reference, user services, and information discovery, including essential topics such as reference interviews, information discovery skills, information dissemination, and addressing misinformation and disinformation. The course aims to provide informational professionals with the necessary expertise to excel in their roles.
By completing the programme, participants will be equipped with the necessary skills to lead and manage their teams effectively, enhance the quality of user services, and develop innovative solutions to address emerging challenges. Ultimately, professionals will be upskilled to make a significant contribution to the library and information sector and advance their careers in the field.


This course is part of:

- Graduate Certificate in Library Leadership and Management
- FlexiMasters in Library Leadership and Management


Download Learning Pathway e-Guide

The course will give students both a technical knowledge of searching strategies, database use, and reference interviewing, as well as an understanding of the wider structures of information production and dissemination that have an integral bearing on libraries and information centres.

At the end of the course, students will be able to:

  • Recognize the nature of source communities and how the structure of those communities influences information behavior. You will be able to find examples of such communities in your everyday life and think in a systematic way about their characteristics and operation.
  • Develop information searching skills, including interview skills. You will be able to conduct reference interviews and develop good search strategies based on these interviews.
  • Develop a deeper understanding and contextualization of the misinformation/disinformation phenomenon. You will be able to critically think about informational claims made in the media.
  • Develop an awareness for the creativity of the information discovery process and the need for intellectual curiosity in combatting misinformation/disinformation.
This programme is suitable for participants working/ intending to work in the library industry.

Standard Course Fee: S$4,905

SSG Funding Support

 Course fee

Course fee payable after SSG funding, if eligible under various schemes


BEFORE funding & GST

AFTER funding & 9% GST

Singapore Citizens (SCs) and Permanent Residents (PRs) (Up to 70% funding)



Enhanced Training Support for SMEs (ETSS)


SCs aged ≥ 40 years old
SkillsFuture Mid-career Enhanced Subsidy (MCES)
(Up to 90% funding)

  • Standard course fee is inclusive of GST.
  • NTU/NIE alumni may utilise their $1,600 Alumni Course Credits. Click here for more information.


Read more about funding

Associate Professor Brendan Luyt

Brendan Luyt is an Associate Professor at the Wee Kim Wee School of Communication & Information, Nanyang Technological University, Singapore. He received both his Master of Library and Information Science (MLIS) and PhD degrees from the University of Western Ontario, London, Ontario, Canada. He also holds a MA in Political Science from Queen’s University, Kingston, Ontario, Canada. His research focuses broadly on the social and policy landscape of information access both in contemporary and historical times.


CET186 Reference, User Services and Information Discovery*
CET187 Understanding Leadership in a Digitalized Environment*3
CET188 Building Collections and Intellectual Foundations for the Information Professions*3
CET189 Organizing Information Resources3
CET190 Managing Information and Information Institutions3

*Students must complete these courses to obtain the Graduate Certificate. These courses represent the basic set of competencies for librarians. No other course combinations will lead to the award of the Graduate Certificate.

Listed courses are:

  • Credit-bearing and stackable to Graduate Certificate in Library Leadership and Management (total 9AUs) and FlexiMasters in Library Leadership and Management (15 AUs)