Advanced Business Presentation

Dr. Nisha is a regional and international management consultant. She is well known for her expertise in developing global strategies and roadmaps to establish strong positioning. Her consultancy expertise includes undertaking detailed feasibility studies, gathering market intelligence, data collection and analysis, facilitating ground up discussions with tourism boards, and relevant stakeholder agencies, designing long-term strategic plans and benchmarks and developing implementation processes.

Dr Nisha holds a professional speaking qualification, certified by the renowned Speakers Institute (Australia). Her wide training exposure in diverse fields provides her with a unique advantage to transfer best practices  across industries. Many public and government organizations have benefitted tremendously through the understanding and implementation of high service standards and orientation.

As a corporate facilitator and trainer,  Dr Nisha has trained and coached staff from international, regional and national public and private organisations and in industries ranging from hospitality and tourism, healthcare, banks and financial institutions, utilities providers, telecommunication, military and regulatory boards, Immigration and Airports, retail companies and academic institutions. She has provided training for Excellence Service Award (EXSA) winners from the service industry and the Customer Service Professional (CSP) course, accredited by the WDA. She has provided service excellence training for call center staff from the banking and financial institutions, healthcare, telecommunication and public sector organizations.
 
Dr Nisha is a Certified MBTI, DISC and STRONG Administrator with Asianic Psychological Press, Australia and Behavioral Coach. She is also licensed by Etiquette Survival Group (U.S) to conduct Social and Business Etiquette.  
 
Dr Nisha had delivered Change Management programmes for Republic of Singapore Airforce, Tourism Council of Bhutan, Saigon Tourist Group, and Western Cape Economic and Tourism Board in Cape Town, Africa. She has consistently maintained high course and trainer evaluations rating of an average score of 4.8 out of 5 for all training sessions. 

Dr Nisha holds a PhD from Murdoch University, a MBA from Nanyang Technological University and Advanced Certificate in Training and Assessment (ACTA).

Kevin Ryan has spent over 35 years examining how we can communicate more effectively in business, specifically in customer service and sales.  One of the fascinating areas of research is how to interpret a customer’s non-verbal communication – particularly their body language.  He was one of the first sales trainers to teach the principle of feeding back to a client what their body was saying - creating a higher level of rapport and trust in the business relationship.

His corporate experience includes every level from running a small business to board member of a multi-million dollar organisation.  For the past ten years he has coached and consulted to the most senior level in business, the professions and government.

As a professional speaker, workshop leader, consultant and author, Kevin regularly works with groups across Australia, New Zealand and South-East Asia.  He has authored or co-authored ten books used in business and educational institutions around the world.  He has also written nearly 50 articles that have been featured in major daily newspapers and magazines in Australia and Asia.

Kevin’s seminars and workshops always receive feedback about his energetic, entertaining delivery style, the engagement level of his activities and the practical, easily applicable techniques the participants take away.