Category: Operations Management
Abstract: Many individuals and organisations have started working alongside AI. AI, and its influence on work and employment, has been studied with much interest by researchers and managers. The implementation of AI has brought commercial gains as well as challenges.
This case outlines these challenges in an operations context and offers a hands-on analytical exercise for selecting the right strategy as well as addressing challenges. It also offers hands-on lessons about how to weather the wind in the organisation
when introducing AI bots. Students will navigate the decision-making process regarding AI implementation, under the circumstance of AI bots working alongside humans.
ABCC-2022-002: “The Robots Are Coming: Ready Player One?”