The hidden cost of fast, cheap delivery: Why Singapore's parcel delivery workers are walking away

Plummeting pay rates and harsh penalties are driving last-mile delivery workers out of the industry, even as e-commerce demand continues to surge. Years of fierce competition between platforms have made rapid, low-cost delivery the norm, said Assistant Professor in Economics Chua Yeow Hwee of NTU. For last-mile workers, who are usually paid per parcel, meeting these expectations means longer hours and mounting stress. “The pressure created by consumer demand is effectively borne by workers at the end of the day, causing many to leave,” Asst Prof Chua said.

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