Design Thinking for Problem Solving and Innovation: Achieve Breakthrough Solutions

Course Provider

Centre for Professional and Continuing Education (PaCE@NTU)


Continuing Education and Training Certificate


Traditionally, design thinking was thought to be an important tool for designers and engineers and technologists. However, design thinking can be used for any aspect of human endeavour and all industries.

Design thinking embraces both the physiological and psychological aspect of a product or service from the perspective of the user. Instead of focusing on standardization of products or services, a design thinker will see ways to humanize them. This would require two very important components that gives the formula for design thinking which is creativity and empathy.

Today, we talk more, share more, and expect more. This disruption has changed the way organizations and people do things – be it solving a problem, deciding and assessing a situation. In this environment, the traditional ways of running a business just won’t work anymore.

Therefore, organizations and staff need to pay attention to design thinking. Imagine your ability to adapt design thinking and see how you become effective in solving complex problems objectively and come up with breakthrough solutions and human-centric innovation.

The more you practise and adapt design thinking in your life the more opportunities you will have to demonstrate strategic innovation. In this workshop you should discover for yourself that design thinking brings major opportunities to change your perspective and how you can adapt this to transform your way of solving problems and discover breakthrough solutions that are workable and productive in nature.


Course Availability

  • Date(s): 21 to 22 Oct 2021

    Time: 9:00AM to 5:00PM

    Venue: Virtual (Online)

    Registration Closing Date: 07 Oct 2021

  • Date(s): 07 to 08 Dec 2021

    Time: 9:00AM to 5:00PM

    Venue: Virtual (Online)

    Registration Closing Date: 23 Nov 2021

What you will learn and apply by the end of the workshop:

1. How to apply design thinking for short-term and long-range planning.

2. Immediately learn and apply the five tenets of design thinking.

3. Why every staff in the organization needs to be a good design thinker?

4. The 10 principles of design thinking and how to adapt this to your organization.

5. Use ethnographic research tools to identify the real needs of internal and external customers.

6. Begin to integrate the Six Human Needs into design thinking.

7. Notice how you can use design thinking to address the nature of the problem.

8. Using NLP™ Neuro Logical Level in designing your thinking for breakthrough solutions and human-centric innovation.

9. Classifying problems as either being fuzzy or clear-cut and using design thinking to consider options.

10. Recognize systems in design thinking.

11. Learning to look at the big picture with design thinking.

12. How to create a design thinking culture within your organization.

Day One:

1. What is design thinking and what is it used for?

2. To introduce DT tools and methods that can help visualise a system understanding of business activities

3. To show how powers of empathy can be used to develop a personalised customer service

4. To use brainstorming and ideation strategies and techniques

Day Two:

5. To show how innovation can be integrated into a business model

6. Seeing systems in design thinking

7. Collective imagination and the fifth order of design

8. Understand and apply strategic foresight

Looking forward: Future possibilities

As you go through this workshop, you will see changes in the way you think and act. You will question your existing belief systems when it comes to innovation and problem solving. You will learn through the intricacy of design thinking how much more effective you will be in problem solving and developing breakthrough solutions. You might find yourself thinking about design thinking and feeling the positive impact it brings to the way you go about doing your job. As you focus your awareness in design thinking and notice that you do so, it will begin to work its magic and allow you to come up with breakthrough solutions.

This workshop has been intricately designed for all levels of management in an organization. It is especially valuable workshop for policy makers, administrators, educators and managers.

Standard Course Fee: S$1284.00

Course fee payable after SSG funding, if eligible under various schemes

Cat-A SSG Funded Courses


Enhanced Training Support for SMEs (ETSS)


Mid-Career Enhanced Subsidy (MCES)


  • All fees stated are inclusive of 7% GST.
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  • NTU/NIE alumni may utilise their $1,600 Alumni Course Credits. Click here for more information. 
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Daniel Theyagu

Theyagu, Daniel

Mr Daniel Theyagu is a training consultant and performance evaluator since 1989. He has designed and delivered customised training for many organisations ranging from small and medium enterprises, multi-national corporations and the public sector. His participants have come from various countries including: Malaysia, Indonesia, Myanmar, Mauritius, India, Pakistan, Sri Lanka, Bangladesh, China, South Korea, Japan, Thailand, Brazil, Germany, Sweden, France, USA, United Kingdom, Denmark, Norway, Russia, Ukraine and Uzbekistan. Daniel is well known in his field as a highly humourous and innovative trainer who engages his participants actively and assist them in realising the returns of investment for the course they attend. His participants include, doctors, lawyers, judges, senior government official, military personnel, students and job-seekers.

His area of specialty includes the following:

  • Leadership and Learning Organisation
  • Critical and Creative thinking
  • Emotional and Social Intelligence
  • Crisis and Conflict Management
  • Speed Reading and Memorisation Technique for Professionals
  • Negotiation Strategies
  • Personal and Organisational Competency-based Training

Daniel is the author of the following books:

  • Thinking Critically using the Sun Tzu Art of War Techniques
  • Extremely Busy People Guide to: Read Faster! Memorise Better! Think Clearer
  • Gravitating Towards Success
  • Making Memory Work For You
  • Guide to Success in Studies for Mature Students
  • Developing True Leadership Potential