NBS Knowledge Lab Webinar - From Algorithms to Trust: Making AI Work for People and Organisations

Join us for this NBS Knowledge Lab webinar, where our panel will explore how to build trustworthy and culturally intelligent AI for human problems. Too often, businesses focus only on the technical side of AI – faster algorithms, bigger data, and smarter tools. But technology alone cannot solve pressing business challenges like customer relationships, employee engagement, and organisational trust. Without trust, even the most advanced AI will fail to gain adoption and deliver value.  

 

This session will highlight why trust is central to AI’s success in business, and how companies can design systems that people actually use and rely on. We will also examine the role of cultural intelligence, ensuring AI reflects the values and expectations of diverse customers, employees, and markets. The panel will show how organisations that combine technical excellence with human insight can unlock AI’s real potential: addressing complex, people-centred problems while building trust and competitive advantage. 

Moderator: 

Georgios Christopoulos  

Associate Professor 

Division of Leadership, Management & Organisation 

Speakers:

1. Sherie Ng 

Executive Director, Singapore 

Singlife Philippines

2. Manprit Singh 

Distinguished AI Architect, Engineer, Mentor

Celebal Technologies 

3. George Seah

Director, SEA Data & AI

Capgemini Invent