The COVID-19 pandemic has forced many governments to re-examine the way they do things, how they interact with their citizens and how they keep their countries functioning in these unprecedented times. Digital solutions for areas such as government services, education, media, communication systems and the economy have allowed some form of continuity in day-to-day life during the lockdowns. Although many governments in Asia are gradually moving towards the digitalisation of public services, they are at different stages of the transformation. The accelerate digital transformation though it has also raised many social and personal security concerns.
As long as COVID-19 remains a global concern, many aspects of our daily life such as jobs, social life, education, healthcare, finances, etc. will be affected and will need to be mediated by digital technology and platforms. This online forum brings together senior public officials in Asia to discuss how governments could leverage digital platforms and work with civil society organisations, businesses and social enterprises in designing and implementing social policies and public services to rebuild their communities in the new normal.