Jianfu Wang

Nanyang Business School

Nanyang Technological University

S3-B2C-85, 50 Nanyang Avenue

Singapore, 639798

Email: wangjf@ntu.edu.sg

Tel: (65) 6908 3335

 

Research Interests

·      Applications

Service Operations, Strategic Queueing, Healthcare Operations, Customer Flow Management

·      Theory

Queueing Theory, Stochastic Processes, Game Theory, Markov Decision Processes

 

Academic Positions

·      2014 – present

Assistant Professor of Operations Management

Division of Information Technology and Operations Management

Nanyang Business School, Nanyang Technological University, Singapore

 

Education

·      Ph.D.

Operations Management, Rotman School of Management, U of Toronto, Canada

2014

·      M.Sc.

Mathematics, Leiden University, Netherlands

2008

·      B.Sc.

Mathematics, Southeast University, China

2005

 

Publications

·      Tandem Queues with Impatient Customers”, with H. Abouee-Mehrizi, O. Baron, and O. Berman (Forthcoming at Performance Evaluation)

·      Efficient Inaccuracy: User-Generated Information Sharing in a Queue, with M. Hu (Forthcoming at Management Science)

-          Finalist in INFORMS Service Science 2018 Best Cluster Paper Competition

·      Efficient Ignorance: Information Heterogeneity in a Queue, with M. Hu and Y. Li (2018) Management Science 64(6): 2650-2671.

·      Strategic Idleness and Dynamic Scheduling in an Open-shop Service Network: Case Study and Analysis, with O. Baron, O. Berman, and D. Krass (2017) Manufacturing & Service Operations Management 19(1): 52-71.

·      M/M/c Queue with Two Priority Classes, with O. Baron, and A. Scheller-Wolf (2015) Operations Research 63(3):733-749. (Download MATLAB code)

-          CORS 2016 Queueing Theory SIG Student Paper Prize

·      Using Strategic Idleness to Improve Customer Service Experience in Service Networks, with O. Baron, O. Berman, and D. Krass (2014) Operations Research 62(1):123-140.

-          CORS 2014 Queueing Theory SIG Student Paper Prize

 

Working Papers

·      “Priority, Capacity Rationing, and Ambulance Diversion in Emergency Departments”, with O. Baron, and T. Lu (Working Paper)

·      “Tipping Point in Service Systems with Sharing Option”, with G. Chua, A. Sainathan, A. Vijayendiran (Working Paper)

 

Research Grant

·      Principal Investigator, Academic Research Fund Tier 1 “Analysis and Design of On-demand Transport Service Platforms with Sharing Option,” S$48,135 [by MOE]

2017-2020

·      Principal Investigator, Start-Up Grant (2014-2019), S$80,000 [by NBS]

2014-2019

 

Conference Presentations / Invited Talks

·      “Tipping Point in Ride-Hailing Service Systems with Sharing Option,” with G. Chua, A. Sainathan, A. Vijayendiran

-          Presented at: POMS-HK International Conference 2019 (Invited), INFORMS Annual Meeting 2018 (Invited)

·      “Efficient Inaccuracy: User-Generated Information Sharing in a Queue,” with M. Hu (Forthcoming at Management Science)

-          Presented at: MSOM Society Annual Conference 2019, POMS Annual Conference 2019 (Invited), INFORMS Annual Meeting 2018 (Invited), City University of Hong Kong 2018, CSAMSE 2018, MSOM Society Annual Conference 2018, POMS-HK Conference 2018, INFORMS Annual Meeting 2017 (Invited), MSOM Society Annual Conference 2017

·      “Tandem Queues with Impatient Customers,” with H. Abouee-Mehrizi, O. Baron, and O. Berman (Forthcoming at Performance Evaluation)

-          Previously titled “Staffing to Maximize Throughput for a Tandem-Queue System with Impatient Customers

-          Presented at: European Conference on Queueing Theory 2018*, MSOM Society Annual Conference 2016, INFORMS Annual Meeting 2015 (Invited), MSOM Society Annual Conference 2015, INFORMS Annual Meeting 2014 (Invited), CORS Annual Conference 2014 (Invited)

·      “Efficient Ignorance: Information Heterogeneity in a Queue,” with M. Hu and Y. Li (2018) Management Science 64(6): 2650-2671.

-          Presented at: MSOM Service SIG Conference 2016*, Singapore University of Technology and Design 2016, Hong Kong Polytechnic University 2016, POM-HK International Conference 2016*, MSOM Society Annual Conference 2015*, MSOM Society Annual Conference 2014*

·      “Strategic Idleness and Dynamic Scheduling in an Open-shop Service Network: Case Study and Analysis,” with O. Baron, O. Berman, and D. Krass (2017) Manufacturing & Service Operations Management 19(1): 52-71.

-          Presented at: National University of Singapore 2015, MSOM Service SIG Conference 2014, Nanyang Technological University 2013, Singapore Management University 2013, City University of Hong Kong 2013, INFORMS Annual Meeting 2013 (Invited), INFORMS Healthcare Conference 2011, University of Toronto 2010

·      “M/M/c Queue with Two Priority Classes,” with O. Baron, and A. Scheller-Wolf (2015) Operations Research 63(3): 733-749.

-          Presented at: INFORMS Annual Meeting 2012 (Invited), CORS Annual Conference 2012 (Invited), University of Toronto 2012, Carnegie Mellon University 2012 (Invited)

·      “Using Strategic Idleness to Improve Customer Service Experience in Service Networks,” with O. Baron, O. Berman, and D. Krass (2014) Operations Research 62(1): 123-140.

-          Presented at: MSOM Service SIG Conference 2013*, INFORMS Healthcare 2013 (Invited), INFORMS Annual Meeting 2012 (Invited), CORS Annual Conference 2012 (Invited), MSOM Society Annual Conference 2011, INFORMS Applied Probability Society Conference 2011*

   *: Presented by co-authors

 

Teaching Experience

·      BT2403

Service Operations Analytics (UG Business Analytics Elective, NBS, NTU)

Fall 2017-2018

·      BE1401

Business Operations & Process (UG Core, NBS, NTU)

Fall 2018

Fall 2014-2016

·      RSM270

Operations Management (B.Comm Core, University of Toronto)

Fall 2013

 

Teaching Material

·      Waiting for Doctor Zhivago, with O. Baron (2018) Asian Business Case Centre ABCC-2017-013.

 

Honors and Awards

·      Nomination for Teacher of the Year Award, NBS, NTU

2018

·      Teaching Excellence Award, NBS, NTU

2018

·      Research Excellence Award, NBS, NTU

2017

 

Services

Reviewer: Management Science, Manufacturing & Service Operations Management, Productions and Operations Management, Naval Research Logistics

·      Research Seminar Coordinator, Division of ITOM, Nanyang Business School, NTU

2015-2018

·      Session Co-Chair, M&SOM Service SIG Cluster, INFORMS Annual Meeting, Phoenix

2018

·      Session Chair, CSAMSE Conference, Ningbo, China

2018

·      Cluster Co-chair of Service Operations, INFORMS International Conference, Hawaii

2016

·      Session Chair of Queueing Models in Services, CORS Annual Conference, Niagara Falls, Canada

2012

·      Session Co-chair of Operations in Healthcare Applications, INFORMS Annual Meeting

2012

 

Professional Affiliations

·      Institute for Operations Research and the Management Sciences (INFORMS)

 

·      Manufacturing and Service Operations Management (MSOM) Society

 

·      Production and Operations Management (POM) Society