Precautionary measures to protect the NTU community against COVID-19.

The safety and well-being of NTU students, faculty, staff and visitors is the University's top priority. Since January 2020, the University has put in place various precautionary measures to safeguard our community against COVID-19.

NTU takes a responsible community approach in the fight against the COVID-19 pandemic. Being collectively responsible for the implementation of the precautionary measures in our community is important to our ability to keep our community safe and healthy. 

We will continue to monitor the situation, take guidance from government authorities, and adjust our measures needed in the days ahead. Let us all continue to stay safe, remain vigilant and work together to protect the well-being and health of our NTU community.


COVID-19 FAQs

Enchanced Measures

Learn Responsibly

All large-group lectures will be delivered online. Tutorials, seminars and lab sessions will generally be conducted in-person. Lectures, tutorials, seminars and lab sessions will progressively transition to be conducted fully in-person once the COVID-19 situation stabilises and where permitted by national public health guidelines.

  • Classes are limited to not more than 50 people, where lessons will be held in a sufficiently large venue to ensure safe distancing among students. Ensure that the necessary precautionary measures are followed, including SafeEntry and QR code check-in/out. 
  • Use the disinfectant wipes provided and wipe down the table top before and after lessons or self-study in the tutorial / seminar rooms and labs, to ensure surfaces are clean and ready for the next user.
  • Anti-microbial coating has been applied on the touchscreens and on all audio-visual equipment in the lecture theatres, tutorial rooms and labs. 
  • During lessons, students should sit with your assigned discussion/work groups, and minimise intermingling between groups. 

  • To facilitate better safe distancing, students are requested to only go to academic areas or schools when there are scheduled lessons or lab sessions.

Work Responsibly  

  • During the Phase 2 (Heightened Alert) period, employees may work from home, in Singapore, as long as they are able to adequately and effectively discharge their responsibilities and support University needs. Employees working from home may be required to return to the campus at short notice should the need arise, and continue to require vacation leave approval if they seek to undertake personal travel.
  • Employees whose positions require an on-campus presence will continue to report to campus. These include, but are not limited to, those who have student-facing responsibilities, directly support academic and research programmes and facilities, campus housing, security, facilities maintenance, infrastructure support, or have projects and tasks that cannot be done remotely. 
  • All employees on campus must adhere strictly to safe management measures, and where applicable, employees will be rostered for their return to campus. Staggered start times and flexible working hours should be implemented to ensure that travel is safe for employees commuting on public transport. 
  • Researchers who require access to specialised equipment/resources on campus may return to their workplace on a need-to basis. Please note all regulations and laws pertaining to safety and research are still in force.
  • Employees and researchers who face any difficulties are advised to speak to their supervisor or HR partner directly, so that a solution can be worked out together.
  • Everyone is required to comply with the prevailing safe distancing and other SMMs at all times. Social gatherings of more than 2 people should be avoided. 
  • Only work-related, in-person events on campus for up to 50 NTU employees may continue, with all the necessary SMMs in place, including safe physical distancing and the wearing of masks at all times.  All other in-person events will be suspended, and all large-scale events will continue to be cancelled or postponed, or held virtually, if possible. 
  • With immediate effect, all on-campus visits by external visitors are suspended until further notice. 

Live Responsibly

  • Dining in will be allowed only for students and employees at NTU canteens and food courtsNot more than 2 diners may sit as a group. Diners must sit 1 metre apart from each other, with all other necessary SMMs in place. Intermingling across different tables is not allowed.Individuals should avoid any social interactions while eating, mask up when not consuming food and beverage, and leave the dining venue immediately after finishing their meals and not linger.
  • No dine-ins are allowed at all other F&B locations on campus, including fast-food outlets and restaurants. Only takeaways and deliveries will be permitted. To avoid queuing, campus residents are encouraged to make use of food delivery services during this period.
  • To minimise gatherings and intermingling at the residential halls, hall residents may only have up to 2 unique visitors in their hall room in a single day. The visitors must be from the same hall precinct as the resident. No external visitors (i.e. not from the same hall precinct) to hall rooms are allowed. Disciplinary action will be taken for breach of any of these safe management measures. 
  • Gatherings in groups of more than 2 persons are not permitted, whether in common areas of halls, such as the TV lounge and recreation room, or other areas on campus. Individuals should continue to limit their overall number of social gatherings to not more than 2 per day. Campus residents should also observe all SMMs at all times, including wearing of masks and maintaining at least 1 metre safe distancing.
  • Where possible, campus residents should keep their movement to within their residential hall precinct, and minimise going to other residential precincts. Venture out only when necessary for essential goods and services. 
  • Hall cleaning has been ramped up with additional cleaning of common areas, including the proactive use of disinfectants in all hall toilets. 
  • The residential hall check-in period will be staggered over several weeks to ensure safe distancing during the move-in period. 
  • Keep our campus shuttle buses safe by refraining from talking on the phone or to one another whilst travelling on the shuttle buses. Even though the frequency of shuttle buses has been increased, everyone is encouraged to cater for extra travelling time to get to and around the campus. Campus residents are encouraged to work together to keep your respective residential hall precincts safe. 

Play Responsibly 

  • Indoor and outdoor sports facilities are closed from 16 May to 13 June 2021, in line with the tightened safe management measures during the Phase 2 (Heightened Alert) period. 
  • When sports facilities are allowed to reopen, please make a booking online before heading to the sports facilities via the Sports & Recreation Centre Online Booking System. Bring your own towels and exercise mats when going to the gym, and wipe down all equipment before and after use.
  • All in-person CCAs, meetings and other non-academic student activities are suspended until further notice. Student groups are advised to conduct their meetings and activities using online platforms. Students should consult your advisors/officers-in-charge if they have any questions.

1. Which are the countries/cities where essential business travel is allowed?

Please refer to the ICA SafeTravel website for the latest information on Air Travel Pass/Bubble (ATP/ATB)Reciprocal Green Lane (RGL) and Periodic Commuting Arrangement (PCA) and all other destination countries. All travellers must abide by the prevailing COVID-19 prevention and public health measures of all destination countries.  Each of these countries have specific departure requirements and application processes and more details can be found in the links provided.


2. What are the key criteria for essential business or official travel?

Essential business or official travel is intended for when the employee's physical presence is absolutely necessary with no viable alternatives to in-person attendance (e.g. virtual meetings). Employees must obtain upfront approval from the Provost, SVPR or SVPA, via their respective Deans/HODs/Research Centre Directors. The request for approval must include the necessary supporting documents (e.g. letter of invitation from host organisation), together with an explanation of the reasons for essential travel. 

3. What is the approval process before making an essential business or official trip?

NTU employees who wish to make an essential business or official trip must seek upfront approval from the University's Provost, Senior Vice-President (Research) or Senior Vice-President (Administration), with the support of the reporting officer, Deans/HODs/Research Centre Directors and Chief HR Officer (see flow chart below).


The employee must also be sponsored by either a company or a government agency in the destination country, which will file an application on behalf of the applicant with the local authorities.  If the application is approved, an invitation will be issued to the applicant. For travel to China, the approved NTU employee will thereafter apply for a visa from the PRC Embassy in Singapore, as well as submit a health declaration to the Chinese authorities.

Visit the ICA SafeTravel website for more information.

4. What are the approval process and health measures to follow before making an essential business or official trip to Malaysia?

NTU employees who wish to make an essential business or official trip to Malaysia must seek prior approval from the University's Provost, Senior Vice-President (Research) or Senior Vice-President (Administration), with the support of the reporting officer, Deans/HODs/Research Centre Directors and Chief HR Officer (see flow chart below).

The NTU employee must also be sponsored by either a company or a government agency in Malaysia, which will file an application on behalf of the applicant on the MyTravelPass website (http://mtp.imi.gov.my/) at least 10 working days before the departure date.  

The traveller should work with his/her local host company or government agency to verify that he/she has fulfilled the RGL requirements of the Malaysian authorities prior to departure for Malaysia. This includes taking a pre-departure COVID-19 PCR test and obtaining a negative test result within 72 hours before departure, and remaining in Singapore for at least 14 days prior to departure. Besides taking a pre-departure COVID-19 PCR test and obtaining a negative test result within 72 hours before departure, this may also include other requirements. 

Visit the ICA SafeTravel website for more information. 

5. What are the health measures that an NTU employee needs to follow before departure to China?

Once the essential travel has been approved, the employee must monitor their health status before departure, take a polymerase chain reaction (PCR) test within 48 hours before departure and obtain a certificate of having tested negative for COVID-19. NTU will bear the cost of the pre-departure PCR test. 

6. What are the health measures that an NTU employee needs to follow upon arrival in China?

An approved employee travelling from Singapore to China will undergo a PCR test and serology test after arrival in China (reimbursable), and remain in locations designated by the local provincial or municipal government for one to two days until the COVID-19 test result is released.  If the NTU employee has tested negative for COVID-19, the host company or government agency will transport him/her directly to the host's workplace or residence.  If the NTU employee has tested positive for COVID-19, he/she will undergo medical treatment in China at NTU/GTI's cost.  NTU employees must use China's local Health QR code for the duration of their stay in China.

The approved NTU employee must strictly adhere to the official itinerary that is supervised by the host company or government agency. They may not use public transportation for this purpose, except private hire cars/taxis or cohorted company transport.

Visit the ICA SafeTravel website for more information.

7. Can an NTU employee make a personal trip to other parts of China after completing the essential business or official component of the trip?

Approval will only be granted for essential business travel to China for up to 14 days. Any NTU employee who wishes to undertake personal travel to China will be required to undertake the trip separately, in line with the prevailing travel advisories and restrictions.  

8. What must an NTU employee do upon return to Singapore from China? 

To facilitate their arrival immigration clearance at Changi Airport, travellers must show a copy of the invitation letter issued by the PRC Embassy in Singapore confirming that the traveller was granted approval by the relevant authorities to travel to China via the fast lane and a negative COVID-19 PCR test result obtained 48 hours prior to departure from China. 

MOM approval is not required for travellers to enter Singapore from China via the Fast Lane.

They can be exempted from the prevailing SHN regulations if they:

  • Undertake a COVID-19 PCR test at their own cost at accredited laboratories, clinics and hospitals within 48 hours prior to their departure from China, and obtain a negative test result prior to their departure; and

  • Undertake a COVID-19 PCR test at Changi Airport at their own cost, and remain in isolation until they are notified of a negative test result. Travellers are strongly encouraged to pre-register and make advance payment for the PCR test to minimise processing time at the airport.

If the above conditions are not met, travellers will be subjected to the prevailing health and SHN regulations.  Such tests arising from official trips would be reimbursable by the University.

9. What must an NTU employee do upon return to Singapore from Malaysia? 

Travellers are required to produce a valid SafeTravel Pass approval letter (the date of entry must fall within the period of entry stated in the letter), a visa to enter Singapore (for visa-required passport holders who are short-term visitors to Singapore), and a certificate showing negative result for a COVID-19 PCR test taken within 72 hours before departure for Singapore, at the pre-boarding check and immigration counter. The certificate must be from a laboratory accredited by the Ministry of Health Malaysia.

MOM approval is not required for travellers holding a valid SafeTravel Pass for Singapore-Malaysia PCA and RGL.

Travellers using the Singapore-Malaysia RGL can be exempted from the prevailing SHN regulations if they:

  • Undertake a COVID-19 PCR test at their own cost at accredited laboratories, clinics and hospitals within 72 hours prior to their departure from Malaysia, and obtain a negative test result prior to their departure; and

  •  Undertake a COVID-19 PCR test at airport/checkpoint at their own cost upon arrival in Singapore, and remain in isolation until they are notified of a negative test result. Air travellers are strongly encouraged to pre-register and make advance payment for the PCR test to minimise processing time at the airport.

If the above conditions are not met, travellers will be subjected to the prevailing health and SHN regulations.  Such tests arising from official trips would be reimbursable by the University.

10. I was previously commuting daily from Malaysia. Can I return to Malaysia and work from home there? 

Under current circumstances, all employees are required to live and work in Singapore. Employees must also be able to return to campus to support on-campus operations at any time. Employees are advised to speak to their supervisors directly if they face any difficulties, so that they can work out a solution together

11. What happens if my return to Singapore is delayed due to reasons beyond my control?

Employees on personal travel and whose return to Singapore is delayed must use their Annual Leave for any additional days missed at work. In the event that their Annual Leave is insufficient for this purpose, they will be placed on No-Pay Leave until they return to work.

Employees who are required to travel due to family emergencies and whose return to Singapore is delayed must use their Annual Leave for any additional days missed at work. In the event that their Annual Leave is insufficient for this purpose, they will be placed on No-Pay Leave thereafter with half-pay for up to one month, until they return to work.

Faculty who are required to travel due to family emergencies and whose return to Singapore is delayed must use their Annual Leave for any additional days missed at work. In the event that their Annual Leave is insufficient for this purpose, they will be placed on No-Pay Leave thereafter with half-pay for up to one month, until they return to work.  They will be allowed to fulfil their teaching obligations through online means where possible. They do not need to apply for Annual Leave on those days when they have to conduct lessons while they are overseas.

Please refer to the 18 November advisory for more details. 

12. When is NTU implementing the TraceTogether-only SafeEntry system?

SafeEntry check-ins with the TraceTogether app or token will be mandatory at all NTU campus venues effective 17 May 2021. SafeEntry is the national digital check-in system that logs individuals' entry into and exit from a venue to facilitate contact tracing.

Employees, students and visitors may no longer gain entry to NTU campus venues by scanning SafeEntry QR codes with their phone cameras, or through the SingPass mobile app, or barcodes on their NRIC. They must instead use either the TraceTogether token or app with Bluetooth turned on. Please download the TraceTogether app on your mobile device, if you have not already done so.   

13. Why do I still need to check-in using the NTU QR code check-in system?

To facilitate more precise contact tracing should the need arise, everyone will be required to check-in using the existing NTU QR code check-in system before they enter specific venues within buildings, such as tutorial rooms, laboratories, offices and meeting rooms.

14. Many of the entrances and exits to buildings and facilities are now cordoned off. Is this really necessary?

While these measures may cause some inconvenience, for example, some may need to take a longer route than usual to reach their destination, they are necessary to allow the University and the Ministry of Health to quickly identify affected individuals in the event that contact tracing is required. We seek everyone's cooperation to comply with these measures, which are part of the national effort to contain the community spread of COVID-19.

15. What are the precautionary measures in place on the use of the University's sports facilities?

Indoor and outdoor sports facilities are closed from 16 May to 13 June 2021, in line with the tightened safe management measures during the Phase 2 (Heightened Alert) period. 

When sports facilities are allowed to reopen, please make a booking online before heading to the sports facilities via the Sports & Recreation Centre Online Booking System. Use the SafeEntry and NTU QR Code to check-in/out to facilitate contact tracing. When going to the gym, bring your own towels and exercise mats, and wipe down all equipment before and after use.

16. Are team sports such as basketball and soccer allowed?

In line with Sport Singapore's advisory on 14 May 2021, group activities are limited to no more than participants. Multiple groups of 2 are allowed up to 30 participants or the capacity limit of the venue, whichever is lower. The groups should not interact with each other and must be at least 3 metres apart. All users are also strongly advised not to socialise at the sports facilities, to reduce the risk of COVID-19 transmission.

17. Are campus residents allowed to self-organise large group activities in the halls or at sports facilities?

During the Phase 2 (Heightened Alert) period, gatherings in groups of more than 2 persons are not permitted, whether in common areas of halls, such as the TV lounge and recreation room, or other areas on campus. Individuals should continue to limit their overall number of social gatherings to not more than 2 per day. Campus residents should also observe all SMMs at all times, including wearing of masks and maintaining at least 1 metre safe distancing. Disciplinary action will be taken for breach of any of these safe management measures.

18. What precautions can I take to protect myself from COVID-19?

Please follow the Ministry of Health's updates (https://www.moh.gov.sg/covid-19) to remain vigilant, and adopt good personal hygiene practices at all times:

All travellers should monitor their health closely for two weeks upon return to Singapore and seek medical attention immediately if you feel unwell. Travellers should inform their doctor of their travel history. If you have a fever or respiratory symptoms (e.g. cough, runny nose, shortness of breath), you should wear a mask and call the clinic ahead of the visit.  

19. Must I wear a mask?

As of 14 April 2020, you are required to wear a mask if you need to leave your house or residence. It is also compulsory to wear a mask on public transport, and when visiting supermarkets, convenience stores, pharmacies and shopping malls. 

You may remove your mask only when engaging in strenuous exercise outdoors, such as running and jogging, but you must put it back on once you have completed your exercise. 

If you have a respiratory tract infection, such as cough or flu, it also helps prevent the droplets from being passed into the air when you cough or sneeze.

A surgical mask should be discarded after use and under no circumstances should it be used for more than one day. Replace the mask immediately if it is damaged or soiled.

It is also important to observe good personal hygiene:

  • Wash your hands frequently with liquid soap.
  • Always wash your hands after sneezing, coughing, cleaning the nose; going to the toilet; and before touching the eyes, nose and mouth, or preparing food.
  • You can also build up your body's immunity by adopting a healthy lifestyle – eat well, get plenty of rest and sleep, exercise, and refrain from smoking.


20. I would like to seek medical attention as I have a cough and runny nose and have recently travelled overseas to a place with confirmed cases of COVID-19 pneumonia. Should I go to the University Medical Centre or do I have to go to a hospital A&E?

If you have recently travelled overseas, and are feeling unwell with a fever, or respiratory symptoms (such as cough, runny nose), please seek medical attention immediately. Wear a surgical mask and call the University Medical Centre or your nearest clinic ahead of your visit. You should also inform the doctor of your travel history. The Ministry of Health (MOH) has informed and reminded healthcare practitioners to be vigilant for cases and how to manage them. All suspected cases seen at various healthcare settings will be reported to MOH immediately and referred to hospitals for further assessment and treatment. 

21. A member of my family/household has acute respiratory illness. Can I work from home instead of the office?

If a member of your family or household has acute respiratory illness or COVID-19 symptoms (fever, cough), you should:

  • Inform your department head and HR business partner.
  • Work from home and do not come to campus, so as to reduce the risk of community transmission.
  • Submit a copy of your family/household member's Medical Certificate to your Reporting Officer so that it will not be counted against your paid sick leave entitlement.

22. A member of my family/household has acute respiratory illness, and I was absent for my examination/in-class assessment on campus. What must I do?

If you had missed your on-campus exam or in-class assessment because a member of your family or household has acute respiratory illness or COVID-19 symptoms (fever, cough), you should:

  • Stay at home and do not come to campus, so as to reduce the risk of community transmission.
  • Submit a copy of your family/household member's Medical Certificate to your School administrator within 2 working days from the day of exam or 7 working days from the day of the in-class assessment.
  • Check with your course coordinator or School administrator on what to do for your missed exam/in-class assessment.
Further information for faculty, staff and students is available here.