FAQs on COVID-19

Pre- and post-circuit breaker measures

SafeEntry system

1. Why is NTU implementing the SafeEntry system?

The University is implementing SafeEntry with effect from 18 May 2020, to comply with the Government's Safe Management Measures. SafeEntry is the national digital check-in system that logs individuals' entry into and exit from a venue to facilitate contact tracing. This will be enforced at all workplaces until further notice.


2. At which locations will the SafeEntry system be implemented?

Entry to the North and South academic complexes, office buildings and facilities on the main NTU campus, including NIE, the Novena and one-North campuses, will be limited to designated entry and exit points where SafeEntry and temperature scanning stations have been set up. See the list of SafeEntry points​.



3. Will I need to scan my NRIC or can I scan the SafeEntry QR code using my handphone?

Both modes of entry will be available. All employees, students and visitors will be required to scan the SafeEntry QR code using their mobile phones or their NRIC at these manned entry and exit points.

 

4. Why do I still need to check-in using the NTU QR code check-in system?

To facilitate more precise contact tracing should the need arise, everyone will be required to check-in using the existing NTU QR code check-in system before they enter specific venues within buildings, such as tutorial rooms, laboratories, offices and meeting rooms.

 

5. Many of the entrances and exits to buildings and facilities are now cordoned off. Is this really necessary?

Whilst these measures may cause some inconvenience, for example, some may need to take a longer route than usual to reach their destination, they are necessary to allow the University and the Ministry of Health to quickly identify affected individuals in the event that contact tracing is required. We seek everyone's cooperation to comply with these measures, which are part of the national effort to contain the community spread of COVID-19.


Stay-Home Notice & Leave of Absence

6. Where do students and employees serve their SHN or LOA?

From 9 April 11.59pm, all travellers returning to Singapore from overseas will have to serve their 14-day stay-home notice (SHN) at dedicated facilities, such as hotels, instead of their homes.

They include all Singaporeans, permanent residents and long-term pass holders, regardless of the country they are arriving from. The SHN starts from the day after they return to Singapore.

Returnees who disregarded prevailing travel advisories and left Singapore from 27 March 2020, will be required to bear the full cost of their 14-day SHN at these dedicated facilities.  The estimated charges for one night stay is between $200 to $250.

Please see the Gov.sg page on the dedicated SHN facilities for more information.

Students can no longer serve Stay-Home Notice (SHN) in Graduate Hall 1 (GH1).  Also, GH1 which was earlier designated as a Government Quarantine Facility (GQF), has been re-designated by the Government in May 2020 as a Swab Isolation Facility (SIF). It will temporarily house foreign workers who are pending the results of their diagnostic swab tests for COVID-19 and are unable to self-isolate in their own residence. 


7. I will be graduating this semester and I am concerned that, if I leave Singapore, I cannot return for my Convocation due to the current border restrictions. Can the University help me with accommodation?

All graduating students, undergraduates (UG) and graduate (PG) students who currently have hall accommodation will be eligible to stay at one of the University's Halls of Residence until 30 June 2020. You will be charged at the current rates for hall-stay.

The University announced on 18 May 2020 that Convocation will be postponed to an appropriate time in the future, hopefully in early 2021 when it becomes feasible to hold large gatherings without the continuing public health threat posed by COVID-19. 

Ahead of next year's in-person Convocation, the University will conduct a Virtual Celebration to mark this important milestone for the Class of 2020 on 18 July 2020 (Saturday) at 10:30 am Singapore time. Graduands will be informed via their NTU email account, and the University's website and official NTUsg social media channels, when details of this celebration event are finalised.


8. If I am able to secure MOE entry approval and return to Singapore, will I be able to serve Stay-Home Notice (SHN) in Graduate Hall 1 (GH1)?  Do I have to pay for my stay in GH1 for SHN?

Students can no longer serve Stay-Home Notice (SHN) in Graduate Hall 1 (GH1).  From 9 April 2020, 2359 hours, the Government requires all Singapore Citizens, Permanent Residents and Long Term Pass holders entering Singapore to serve their 14-day SHN self-isolation at dedicated facilities, such as hotels.

Returnees who disregarded prevailing travel advisories and left Singapore from 27 March 2020, will be required to bear the full cost of their 14-day SHN at these dedicated facilities.  The estimated charges for one night stay is between $200 to $250.

Also, GH1 which was earlier designated as a Government Quarantine Facility (GQF), has been re-designated by the Government in May 2020 as a Swab Isolation Facility (SIF). It will temporarily house foreign workers who are pending the results of their diagnostic swab tests for COVID-19 and are unable to self-isolate in their own residence.​


9. Returnees from which countries must serve 14 days' Stay-Home Notice (SHN)? Where do they serve their SHN?

From 9 April 2020, 11.59pm, all travellers returning to Singapore from overseas will have to serve their 14-day stay-home notice (SHN) at dedicated facilities, such as hotels, instead of their homes.

They include all Singaporeans, permanent residents and long-term pass holders, regardless of the country they are arriving from. The SHN starts from the day after they return to Singapore.

Returnees who disregarded prevailing travel advisories and left Singapore from 27 March 2020, will be required to bear the full cost of their 14-day SHN at these dedicated facilities.  The estimated charges for one night stay is between $200 to $250.

Please see the Gov.sg page on the dedicated SHN facilities for more information.

Students can no longer serve Stay-Home Notice (SHN) in Graduate Hall 1 (GH1).  Also, GH1 which was earlier designated as a Government Quarantine Facility (GQF), has been re-designated by the Government in May 2020 as a Swab Isolation Facility (SIF). It will temporarily house foreign workers who are pending the results of their diagnostic swab tests for COVID-19 and are unable to self-isolate in their own residence.

Table 1: Singapore's COVID-19 border control measures, applicable to all returning NTU students, employees & visitors.

Travel history in the last 14 days in countries/regions For NTU students & employees who are Singapore citizens, permanent residents or long-term pass holders For short-term visitors
Hubei province (mainland China)

Quarantine Order (14 days)

No entry or transit
All other countries and regions

Stay-Home Notice (14 days)

No entry or transit


Employees and students returning from abroad are reminded to update their travel declaration in NTU Intranet.

Employees must also contact NTU's Office of Human Resources (email: CHRO@ntu.edu.sg) to submit their planned arrival date and flight details before their return journey to Singapore. Employment Pass and Work Permit holders who fail to provide details to OHR prior to your return to Singapore may be denied entry into Singapore.

NTU employees should consult their HR Business Partners if they have any questions on SHN or LOA matters.

Those under SHN must:  

  • Remain in their place of residence at all times during the 14-day period.
  • Not leave their residence, even if it is to purchase food and essentials. If necessary, they may opt for home delivery services or enlist the assistance of others for their daily necessities.
  • Minimise contact with others, and avoid having visitors to their residence.


Health and medical matters

10. What precautions can I take to protect myself from COVID-19?

Please follow the Ministry of Health's updates (https://www.moh.gov.sg/covid-19) to remain vigilant, and adopt good personal hygiene practices at all times:

 

All travellers should monitor their health closely for two weeks upon return to Singapore and seek medical attention immediately if you feel unwell. Travellers should inform their doctor of their travel history. If you have a fever or respiratory symptoms (e.g. cough, runny nose, shortness of breath), you should wear a mask and call the clinic ahead of the visit.  


11. Must I wear a mask?

As of 14 April, you are required to wear a mask if you need to leave your house or residence. It is also compulsory to wear a mask on public transport, and when visiting supermarkets, convenience stores, pharmacies and shopping malls. 

You may remove your mask only when engaging in strenuous exercise outdoors, such as running and jogging, but you must put it back on once you have completed your exercise. 

If you have a respiratory tract infection, such as cough or flu, it also helps prevent the droplets from being passed into the air when you cough or sneeze.

A surgical mask should be discarded after use and under no circumstances should it be used for more than one day. Replace the mask immediately if it is damaged or soiled.

It is also important to observe good personal hygiene:

  • Wash your hands frequently with liquid soap.
  • Always wash your hands after sneezing, coughing, cleaning the nose; going to the toilet; and before touching the eyes, nose and mouth, or preparing food.
  • You can also build up your body's immunity by adopting a healthy lifestyle – eat well, get plenty of rest and sleep, exercise, and refrain from smoking.

12. I would like to seek medical attention as I have a cough and runny nose and have recently travelled overseas to a place with confirmed cases of COVID-19 pneumonia. Should I go to the University Medical Centre or do I have to go to a hospital A&E?

If you have recently travelled overseas, and are feeling unwell with a fever, or respiratory symptoms (such as cough, runny nose), please seek medical attention immediately. Wear a surgical mask and call the University Medical Centre or your nearest clinic ahead of your visit. You should also inform the doctor of your travel history. The Ministry of Health (MOH) has informed and reminded healthcare practitioners to be vigilant for cases and how to manage them. All suspected cases seen at various healthcare settings will be reported to MOH immediately and referred to hospitals for further assessment and treatment. 


Travel, Stay-Home Notice (SHN), Leave of Absence (LOA) & Quarantine matters​​

13. My overseas trip was approved before 15 March 2020. Why do I need to resubmit my leave application?

Following the World Health Organisation's declaration of COVID-19 as a pandemic, the Singapore Government introduced new measures to contain the import of COVID-19 cases and to stem the local spread of the virus. These include travel advisories against all non-essential travel and additional border restrictions.

Effective 15 March 2020, all official overseas trips by NTU employees are deferred with immediate effect, including those which may have been previously approved. Any exceptional cases will be subject to the specific approval of the President's Council members, Provost's designates (College Deans) or Chief Human Resource Officer.

Faculty and staff who wish to undertake personal travel are reminded to take note of the Ministry of Health's travel advisories and their return to Singapore will be subject to the prevailing rules at the date of return to Singapore.

NTU employees who are overseas as of 16 March, upon their return to Singapore, will have the 14 days of their SHN or LOA deducted from their Hospitalisation Leave.

NTU employees who leave Singapore after 16 March, upon their return to Singapore, will have their 14-day SHN or LOA deducted from their personal Annual Leave.


14. What is the difference between Stay-Home Notice, Leave of Absence (LOA) and a Quarantine Order (QO)?                                                                                                                                                                                

From 9 April 2020, 11.59pm, all travellers returning to Singapore from overseas will have to serve their 14-day stay-home notice (SHN) at dedicated facilities, such as hotels, instead of their homes.

They include all Singaporeans, permanent residents and long-term pass holders, regardless of the country they are arriving from. The SHN starts from the day after they return to Singapore.

Returnees who disregarded prevailing travel advisories and left Singapore from 27 March 2020, will be required to bear the full cost of their 14-day SHN at these dedicated facilities.  The estimated charges for one night stay is between $200 to $250.

Please see the Gov.sg page on the dedicated SHN facilities for more information.

Students can no longer serve Stay-Home Notice (SHN) in Graduate Hall 1 (GH1).  Also, GH1 which was earlier designated as a Government Quarantine Facility (GQF), has been re-designated by the Government in May 2020 as a Swab Isolation Facility (SIF). It will temporarily house foreign workers who are pending the results of their diagnostic swab tests for COVID-19 and are unable to self-isolate in their own residence.

Under the SHN, returnees will have to remain in their place of residence at all times during the 14-day period, except to seek medical attention. This is stricter than the LOA arrangement, which allows returnees to leave their homes briefly, for example, to buy their meals or household supplies.

Those placed on SHN should monitor their health closely, i.e. record temperature twice daily, and see a doctor for fever (i.e. ≥ 38°C) and respiratory symptoms such as cough and breathlessness. They should minimise contact with others and avoid having visitors (e.g. other employees) to their residence. Those under SHN should maintain a record of persons they come into close contact with during this period.

The 14-day Leave of Absence (LOA) was an earlier precautionary measure by the Ministry of Education (MOE) for students and staff returning from mainland China on or after 14 January 2020. This applies to all MOE schools, which include MOE kindergartens, primary and secondary schools, Special Education (SPED) schools, Junior Colleges and Millennia Institute, polytechnics and the Institute of Technical Education (ITE). NTU, like all Autonomous Universities (AUs), also adopted the implementation of LOA as a precautionary measure. Returnees from mainland China currently on LOA will continue to complete their LOA.

person under quarantine (PUQ) is someone who is healthy but is served a Quarantine Order (QO) by the authorities because of a higher risk of exposure to the virus, such as having recently travelled to Hubei.

Quarantine usually takes place in the home but it can also be served in dedicated GQFs or hospitals. Under the law, a PUQ may face severe penalties for not complying with the Quarantine Order.

Strict safeguards are in place to ensure that the safety of the student population and wider community are not compromised. Those safeguards include:

  • Persons under quarantine are required to stay in their designated rooms at all times within the allocated quarantine period. They are not allowed to use common facilities within the GQF.
  • Food and all necessary supplies will be delivered to them.
  • No visitors are allowed.
  • Security measures are in place to ensure compliance to GQF guidelines.
  • All staff working at the GQF are also provided with personal protective equipment, such as masks, as advised by MOH.
  • GQFs also undergo rigorous cleansing and hygiene regimes according to MOH and NEA guidelines.

The table below illustrates the difference between SHN, LOA and QO.

STAY-HOME NOTICE (SHN) ​ LEAVE OF ABSENCE (LOA) ​

​Persons under QO

  ​
Employees & students living off-campus Students living on campus Employees & students living off-campus Students living on campus
Given a SHN by the Government as a precautionary measure to prevent transmission of disease in place of work/ education ​ Excused from work/school as a precautionary measure to prevent transmission of disease in place of work/ education ​ Compelled under the law to be quarantined at home/ GQFs to prevent potential spread to others
Based on travel history (i.e. travelled to any country/region and returned to Singapore after 20 March, 11.59pm) Based on travel history (i.e. returned to Singapore between 17 and 20 March, from countries that were not on the Government’s SHN list) Stipulated by MOH (e.g. close contact and travel history to Hubei)​​
Reside in dedicated SHN facilities, such as hotels, instead of in their homes May continue to live with family members Will be assigned a temporary LOA room Controlled environment: isolated, 1 person per room with ensuite toilet
Unable to leave place of residence ​ May leave place of residence for necessities, but strongly advised to minimise time in public spaces Minimise mixing with other people Unable to leave place of residence
If unwell, refer to doctor/clinic for further assessment ​ ​ ​ If unwell, GQF will arrange for ambulance to ferry to hospital (995)

​ Required to take temperature 2 times a day (morning & evening) and log in Temperature Record on NTU Intranet

 
Required to take temperature 3 times a day and report to GQF Staff
May not leave place of residence Food delivered to rooms (option to choose outside food delivery). May leave place of residence to purchase food or necessities Food delivered to rooms (option to choose outside food delivery). Food delivered to rooms (option to choose outside food delivery)

​​


15. If I defer my official NTU trip, will travel insurance cover my trip cancellation, postponement of flight tickets and hotels? How do I ask for a refund?

Please check with your school, the Office of Global Education & Mobility (OGEM), or your respective travel insurance providers for information on coverage and compensation. 


 

Visitor matters

​​16. I am expecting overseas visitors to NTU; can I still host them?​​

If the visitors are well and have no recent travel history within the last 14 days to countries under the Government's SHN list, you may proceed with the visit, taking all necessary precautionary measures e.g. temperature taking, and maintenance of good personal hygiene. Otherwise, we suggest you politely defer their visits to NTU. This is a safety precaution to ensure the wellbeing of everyone in the community.


17. What about visitors and tourists coming to campus?

NTU is an open campus and regularly sees visitors, including tourists and nearby Jurong residents, enjoying its public facilities and open spaces. As the COVID-19 situation is evolving rapidly, and in order to protect the health of our students, faculty and staff, the University is asking travel agencies to immediately suspend visits by tour groups to our campus until further notice.


Further information for faculty, staff and students is available here.

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Tel: (65) 67911744

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