Psychological Emergency Line


1.    What is Psychological Emergency Line (PEL)?

The Psychological Emergency Line is an after-office psychological emergency or life threatening psychological emergency line for current NTU students.  Please see Q2 for examples of psychological emergency.

2.    What would be deemed as a psychological emergency?

To ensure that the Psychological Emergency Line is used for its intended purposes, below are some instances of a psychological emergency that need immediate attention which a student should contact the PEL counsellor for help:

  1. When a person is having active thoughts of self-harm

  2. When a person is experiencing severe panic or anxiety attacks

  3. When a person is adversely affected by news of recent death or serious injury to loved ones

3.    Who mans the PEL?

The line is manned by professional mental health providers (e.g. counsellors). 

4.    What is the PEL's hour of operation?

The operating hours are:

  • Mondays to Thursdays: 5.45pm to 8.30am of the next working day

  • Friday: 5.15pm to 8.30am of the next working day

  • Weekend & Public holidays

5.    What personal data will the PEL counsellor need from the caller?

The counsellor will obtain the caller's name, matriculation number and/ or other relevant personal particulars to facilitate the work carried out by the counsellor.

6.    What is the level of professionalism of the PEL counsellor?

The counsellor provides professional telephone counselling in accordance with regulations stipulated by the Singapore Association for Counselling and NTU's prevailing policies, and are of standards that commensurate with good professional practice, within the counsellor's level of competence and expertise.

7.    Does the PEL counsellor offer confidentiality?

The Counsellor offers protection of personal data and counselling information of the caller. Without the caller's informed consent, no other person (except for relevant personnel of NTU), can have access to the information of the caller, with limits to confidentiality.

8.    What are the limits to confidentiality?

Limits to confidentiality include the individual's self-disclosure, or that the counsellor has reasonable grounds to believe that the individual may cause harm to him- or herself, or others. Confidentiality is also subjected to legal requirements pertaining to information subpoenaed by the courts.

9.    What information about the caller will be disclosed to NTU?

The NTU University Wellbeing Centre (UWC) will be given the name, contact number and matriculation number of the caller, as well as the presenting issue the caller has. UWC may make contact with the caller to provide further help or support.

10.  Will the PEL counsellor work with another party or agency to help the caller?

The PEL counsellor may be required to work with the NTU Campus Security or a relevant agency to provide support to the caller, if the need arises.

11.  What are the limits to the service of PEL?

  1. It is NOT available to alumni of NTU, and to members of the public.

  2. It is NOT for non-emergency and issues of non-psychological nature (please refer to Q2 for examples of psychological emergencies).


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