[ Turnaround Time | Delivery Cost & Payment Method | How to Request | Enquiry ]
The book delivery request service is provided by the Access Services Division to deliver NTU library books to library members by courier service. Items are delivered only to offices and homes located in Singapore.
You may request for the following items to be delivered to your residential or office addresses as stated in your library record:
- books that are on hold for you or
- books that are available on the shelf
The following items are not available for delivery via this service: RBR titles, current periodicals, audio visual materials, NTU project reports and theses.
The titles requested for will be placed under your library account on the day that we receive the request.
You have to return these titles personally to the Library or make your own arrangements with couriers to return the titles back to the Library.
Turnaround Time
Turnaround time is dependent on item availability.
The turnaround time for materials from Business Library, Chinese Library, HSS Library, Asian Communication Resource Centre (ACRC), Wang Gungwu Library and ADM Library is two working days.
This service is available from Mondays to Fridays only. This service is not available on public holidays.
Requests submitted on Saturdays will be processed the next working day.
Turnaround time for materials from LWN Library:
| Requests received before 10:00am |
delivery within the same working day
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| Requests received after 10:00am |
delivery by the next working day
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Delivery cost and method of payment
(a) Delivery cost
The delivery cost payable to the Courier is as follows:
- $5.35 (7% GST inclusive) for 5 items per request [minimum charge]
- $1.05 (7% GST inclusive) for any additional item thereafter up to a maximum of 10 items PER DELIVERY
Note that we will not be able to deliver items to you if you have already reached your maximum loan quota.
(b) Method of payment
Requesters must pay cash to the Courier upon receiving the parcel.
Please ensure that someone is on stand-by to receive and sign for the book parcel.
The courier imposes a surcharge of $2.10 (7% GST inclusive) for every 5 minutes of waiting time after a 10 minute grace period.
How to Request for this Service?
- Please read through the conditions of the service as mentioned below.
- Next, complete the form (MS Word format). Then save and email it as an attachment file to circulation@ntu.edu.sg
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Conditions of the Book Delivery Service
I agree to the conditions as listed below:
1) Requesters are responsible for all titles requested by them once the titles have been successfully delivered to the address as given by them in the request form.
2) If the items are lost in transit after the delivery, requesters are responsible for the replacement and processing costs of the lost items.
Click here for request form
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Enquiry
For further enquiries, please call the Access Services Division at 67904691 or email: circulation@ntu.edu.sg.