Staff Directory

Operational Responsibilities :

1. Support the University Librarian to oversee the operations and development of libraries in the university.

Work Experience :

Originally from Brisbane, Australia, Isabella came to NTU by way of NUS Libraries and UNSW Asia Library Services of which she was Director. The challenge of founding a new university library lured her from UNSW, Sydney where she had worked in senior positions in the Library in services and general management, personnel, staff development and collection development and acquisitions. Her early career was with the National Library of Australia, Canberra, principally in cataloguing and reference in the Orientalia section. Along the way she had taught aspects of librarianship from para-professional to higher degree levels and in continuing education. She had given conference papers, locally and abroad, facilitated seminars, served on professional and academic committees and task forces and published in a range of professional areas. 

Professional Interests :

1. Library planning and performance measurement
2. Quality management in academic libraries
3. Personnel management and staff training and development
4. Learning and teaching and information literacy

Publications :

1. Trahn, Isabella, (2005, December). ‘Cheap, useful and fairly valid: performance indicators for tertiary libraries’, in Newsletter of the Australian and New Zealand Theological Libraries Association, 60 ,5-17.  
    
2. Wilson, Anne, Pitman, Lee-anne and Trahn, Isabella, (2001,July). 'Guidelines for the Application of Best Practice in Australian University Libraries' in Benchmarking: theory and practice, edited by Robyn Harris, New Zealand Academic Audit Unit (Te Wahanga Tatari Kaute Tohungatanga o nga wahre Wananga o Aotearoa), AAU Series on Quality: 5,19-2.  
    
3. Trahn, Isabella, Croud, Jennifer, Hayward, John and Kealy, Karen, (2001, June). 'Analysing the quality gap: reflections on results from an Australasian Universitas 21 Libraries standard survey of service quality', in Australian Academic and Research Libraries, 32(2), 93-109.
      
4. Pitman, Lee-anne, Trahn, Isabella and Wilson, Anne, (2001, March). 'Working towards best practice in Australian University Libraries: reflections on a national project', in Australian Academic and Research Libraries, 32(1), 1-15.
    
5. Wilson, Anne, Pitman, Lee-anne and Trahn, Isabella, (2000). 'Guidelines for the Application of Best Practice in Australian University Libraries: intranational and international benchmarks.' (Evaluations and Investigations Program Publication 00/11) Canberra, Australian Government Publishing Service. 192 pages.  
    
6. Wilson, Anne and Trahn, Isabella, (1999). 'Best Practice in Australian University Libraries: report of a national project' in the Third Northumbria International Conference on Performance Measures in Libraries and Information Services, Proceedings. Newcastle Upon Tyne, Information North, 131-136.  
    
7. Barrett, Heather and Trahn, Isabella, (1999). 'Developing TSISL - Teaching Skills for Information Skills Librarians: a web-based staff development program', in RAISS Conference Proceedings. Sydney. 
    
8. Trahn, Isabella, (1998). 'Common Library Benchmarking Problems' in Benchmarking Best Library Practice for Performance Improvement, Sydney, IES Conferences, 35-56. 
    
9. Robertson, Margaret and Trahn, Isabella, (1997, June). 'Benchmarking Academic Libraries: an Australian Case Study' in Australian Academic and Research Libraries, 28(2 ), 126-141.
    
10. Trahn, Isabella, (1996). ‘HRM Competencies for Library staff: an industry view from the University sector’, in Nicholson, Faye and Rochester, Maxine, ed., Best Practice: Challenges in Library Management Education. Adelaide, Auslib Press, 71-78.
     
11. Trahn, Isabella, (1993, February). 'Client Relations in University Libraries: meeting the crisis in new ways for the 1990s', in Australian Library Review, 10(1), 17-21.