Each new student is issued with the following user accounts:
1. Network account
2. Windows LIVE account
The table and figure below summarise the use of each account:
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Network account |
Your network account is for access to all NTU e-services which require user logon or athentication, including e-Learning portal, StudentLink and GSLink e-services, Library databases, campus network and computers. The username is selected by you during online acceptance of offer (except exchange and non-graduating students) and in the form JAMES007, for example. |
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Windows LIVE account |
Your email mailbox is hosted on Windows LIVE. The email address is in the form network_account_username@e.ntu.edu.sg, e.g. JAMES007@e.ntu.edu.sg |

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A network account with username and password.
This is used to access the campus network, e-learning portal edveNTUre, certain e-services in the university portal http://www.ntu.edu.sg and web-based StudentLink (for undergraduates) or GSLink (for postgraduates) services. StudentLink and GSLink services are one-stop e-services for students such as update of personal particulars, course registration, checking of examination seating arrangement and results.
Upon acceptance of admission offer via the online form, a new student can select a network account username from four pre-assigned names. The initial password is set to the matriculation number (with all alphabets in upper-case) of the student. The network account is activated 1 working day after the acceptance of offer online (However, access to StudentLink/GSLink services will be available only after you have matriculated online).
New students who have not obtained their username may do so from the website:
Undergraduate students: https://wis.ntu.edu.sg/pls/webexe/account_creation.logon
Graduate students: https://wis.ntu.edu.sg/pls/webexe/account_creation.logon1
A new student must change his password immediately before using any e-services. Please refer to the section “How to change your network account password”. Failure to do so will result in account suspension. This measure is necessary to safeguard the security of the new account. Suspended account will only be re-activated upon re-registration by the student at the CITS (Centre for IT Services) Service Counter at the Administrative Cluster, Block N2.1, Level B1 during office hours. Subsequently, the password must be changed every 180 days.
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A Windows LIVE account with username and password.
This is used only to access e-mail services and suite of Windows LIVE e-services at http://home.live.com.
The Windows LIVE username is in the form username@e.ntu.edu.sg with the same username as the Network Account chosen earlier in (1) above. The initial password is set to the matriculation number (with all alphabets in upper-case) of the student. New student will be prompted to change this password upon first logon to Windows LIVE. Windows LIVE account is usually ready for use 1 working day after the acceptance of network account username online.
Issuance of Accounts
Please note that no separate letters will be issued to inform new students on their new user accounts. The network and Windows LIVE accounts are usually ready for use 1 working day after the acceptance of network account username online. However, access to other e-services such as StudentLink/GSLink will be available only after you have matriculated online.