Student Passwords 

Please note that each student is issued with 2 user accounts:

1. Network account
2. Windows LIVE account

The passwords for these 2 accounts are not related, so changing or resetting one password will have no effect on the other. 

(A) Changing Your Network Account Password

For new students, the initial network account password is set to the matriculation number (with all alphabets in upper-case). You must change this initial password immediately before using other NTU e-services.

Please follow the steps below:

  1. Start the Web browser program (e.g. Internet Explorer) and do one of the following:
    * Access the CITS' website>Change Password. 
    * Access https://pwd.ntu.edu.sg/.

  2. You should see a screen with a heading of "Network Account Password Changer". 
    Enter the following under the fields shown on the screen:

      Field  What you should do
    Domain Select Student 
    Username  Type your network account username.
    Old Password Type your password.
    New Password Type a new password of your choice.  It must be between 8 to 16 characters long. It is case-sensitive, i.e. to the computer system, lower-case letter 'a' is different from upper-case letter 'A'.
    Re-Confirm New Password Type the same password that you have entered above.
    Change Now Click on the button.  If you are successful, you should see this message "Your password has been changed".

  3. Reboot your PC after changing the password.


(B) Resetting Your Network Account Password via SMS
Should you forget your network account password, you may reset it through SMS (Short Message Service) from your mobile phone. This is possible only if you have first registered your mobile phone number with us. Please refer to this section for details and other means of resetting your password. After the password has been reset, you are advised to change this password using the above steps to something more secure and not known to others at your earliest convenience.


(C) Changing Your Windows LIVE Account Password

For new students, the initial Windows LIVE account password is set to the matriculation number (with all alphabets in upper-case). You will be prompted to change the initial password upon first logon to Windows LIVE.

Please follow the steps below:

  1. Start the Web browser program (e.g. Internet Explorer) and access http://home.live.com.

  2. You should see a screen to sign in with your Windows LIVE ID. 
    Enter the following under the field shown on the screen:

      Field  What you should do
    Windows LIVE ID Type in your network account username appended with @e.ntu.edu.sg i.e. username@e.ntu.edu.sg 
            If you are logging in for the first time, you will be prompted to change your Windows LIVE password.
            To change your Windows LIVE password subsequently, please access https://pwd.ntu.edu.sg and click on the first sentence “To change your Windows LIVE password please click here”.
            If you have forgotten your Windows LIVE password, click on 'Forgot Password' link and follow the instructions given.

           
          (D) I          mportant Notes on Password

          • You are required to keep your network account password and Windows LIVE account password confidential at all times. Should you suspect another person of using your account, you should change your password and report this to the Centre for IT Services (CITS) immediately. Never reveal your passwords to anyone, including technical support personnel. CITS will never request for your passwords for any reason.

          • For security reasons, you have to change your network account password every 180 days. Once your network account password expires, you will not be able to logon to any eServices until you change it at https://pwd.ntu.edu.sg.

          • The network account password and Windows LIVE account password must consist of alphabets (case-sensitive) and/or digits and it must be between 8 to 16 characters.

          • When selecting a new password, do not reuse your existing or previous passwords. Select a new password that you can remember, and yet is tough for others to guess. Do not use the name of a person or a place as your password.

          • For security reasons, network account will be locked after 6 wrong entries of password. Locked account will only be re-activated upon request by the account owner at the CITS Service Counter at the Academic Cluster, Block N2.1, level B1 during office hours.

           

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