Important Information for New Students
- Getting Help
(a) Click on 'askNTU' icon on the top-right banner to ask any question pertaining to NTU, including IT-related questions.
Help yourself to the CITS' website for more detailed information on using the NTU computing resources, and rules and regulation governing the use of computing facilities.
Handy Guide for Students (foldable to credit card-size) is available for download: StudentHandyGuide2009.PDF.
(b) If you need help any time in using the computing facilities, please refer to CITS' website Getting Help. You can also submit your request for help to CITS Helpdesk through the webpage http://helpdesk.ntu.edu.sg/ or email helpdesk@ntu.edu.sg or fax 67927892. You may call the Helpdesk Hotline at 6790HELP (6790 4357) for assistance between 7am and 11pm daily.
- Computing Facilities
There are many computing facilities available to you in the University. Students may use the Computer Terminal Room located at South Academic Complex SS-01-03. The opening hours are:
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Monday - Friday:
Saturday: |
8.30am to 12 midnight
8.30am to 4pm |
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Sunday:
Public Holiday: |
Closed
Closed |
- Handling Emails Spam, Internet Hoaxes and Viruses
(a) Do not accept the content of emails received blindly. If the content is very important to you or you have some doubts about its credibility, please use other means to verify the content before deciding on your next course of action. Do not forward emails to others blindly. Some emails could be sent as pranks to destroy the good name of others. If you unknowingly redistribute such emails, you may land yourself in libel suits.
(b) Spamming or mass mailing is strictly prohibited in NTU. It is important for you to know our E-mail Policy and Rules for User Accounts.
(c) It is important to protect your computer files and e-mail by using and updating your anti-virus software regularly. This will reduce the risk of a virus or viruses exploiting a vulnerability on your computer. Please refer to the Viruses & Security Guidelines section for more information on email spamming, hoaxes and anti-virus protection.
(d) Please report any incident of e-mail SPAM, intruder activity, copyright infringment, major virus outbreaks or attacks, etc. to our CIRT (Computer Incident Response Team) here.