Staff Password 
Changing Your Network Account Password
Please follow the steps below:
  1. Start the Web browser program (e.g. Internet Explorer) and do one of the following:
    * Access the NTU webmail https://webmail.ntu.edu.sg, click on left menu "Change My Network Account Password". 
    * Access the CITS' website>Change Password. 
    * Under Broswer's Address, type https://pwd.ntu.edu.sg/ and hit the <enter> key.


  2. You should see a screen with a heading of "Network Account Password Changer".  Enter the following under the fields shown on the screen:

      Field  What you should do
    Domain Select Staff 
    Username  Type your network account username.
    Old Password Type your password.
    New Password Type a new password of your choice.  It must be between 8 to 16 characters long. It is case-sensitive, i.e. to the computer system, lower-case letter 'a' is different from upper-case letter 'A'.
    Re-Confirm New Password Type the same password that you have entered above.
    Change Now Click on the button.  If you are successful, you should see this message "Your password has been changed".


  3.  Reboot your PC after changing the password.


Reseting Your Network Account Password via SMS
Should you forget your network account password, you may reset it through SMS (Short Message Service) from your mobile phone. This is possible only if you have first registered your mobile phone number with us. Please refer to this section for details and other means of resetting password. After the password has been reset, you are advised to change this password using the above steps to something more secure and not known to others at your earliest convenience.


Important Notes on Password

  1. You are required to keep your network account password confidential at all times. Should you suspect another person of using your account, you should change your password and report this to the Centre for IT Services immediately.

  2. For security reasons, you have to change your password every 180 days.

  3. The network account password must consist of alphabets (case-sensitive) and/or digits and it must be between 8 to 16 characters.

  4. When selecting a new password, do not reuse your existing or previous passwords. Select a new password that you can remember, and yet is tough for others to guess. Do not use the name of a person or a place as your password.

  5. For security reasons, account will be locked after 6 wrong entries of password. Locked account will only be re-activated upon request by the account owner at the CITS Service Counter at the Academic Cluster, Block N2.1, level B1 during office hours.

 

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