Important Information for New Staff
- Getting Help
(a) Help yourself to the CITS' website for more information on using the computing facilities, and rules and regulations governing the use of computing facilities.
(b) If you need help any time in using the computing facilities, please refer to CITS' website Getting Help. You can submit your request for help to CITS Helpdesk through the webpage http://helpdesk.ntu.edu.sg/ or email helpdesk@ntu.edu.sg or fax 67927892.
You may call the Helpdesk Hotline at 6790HELP (6790 4357), press 9 to speak to the operator for assistance between 7am and 11pm daily.
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Handling Emails Spam, Internet Hoaxes and Viruses
(a) Do not accept the content of emails received blindly. If the content is very important to you or you have some doubts about its credibility, please use other means to verify the content before deciding on your next course of action. Do not forward emails to others blindly. Some emails could be sent as pranks to destroy the good name of others. If you unknowingly redistribute such emails, you may land yourself in libel suits.
(b) Spamming or mass mailing is strictly prohibited in NTU. It is important for you to know our E-mail Policy and Rules for User Accounts.
(c) It is important to protect your computer files and e-mail by using and updating your anti-virus software regularly. This will reduce the risk of a virus or viruses exploiting a vulnerability on your computer. Please refer to the Viruses & Security Guidelines section for more information on email spamming, hoaxes and anti-virus protection.
(d) Please report any incident of e-mail SPAM, intruder activity, copyright infringment, major virus outbreaks or attacks, etc. to our CIRT (Computer Incident Response Team) here.