Nanyang Technological University

FAQs

eLearning at NTU is anchored by NTULearn.

The system requirements and common issues in using the learning system are highlighted here:

  1. Supported browsers and required plug-ins

  2. Login to NTULearn

  3. Internet Explorer Compatibility Issues

 For more FAQs, please refer to NTULearn Knowledge Base​

Supported Browsers and Required Plug-ins

For best experience in using NTULearn and accessing the video recorded lectures, you are encouraged to install and use the following browsers:

Browsers for
Windows PC

Recommended Version

Required Browser’s
Plug-ins

Internet Explorer

9.x

Firefox

12.x

Chrome

20.x

Browsers for
Mac OSX

Recommended Version

Required Browser’s
Plug-ins

Firefox

12.x

Chrome

20.x

Safari

5.1.x

 

Login to NTULearn

As a matriculated NTU student, you will be given a NTU network account(user ID and password) which can be used to access NTULearn. If you are a non-matriculated student, you will be given a user ID and password by your course coordinator or Service Desk to access NTULearn.

The most common issue in not able to login to NTULearn is due to Password Expiry or Locked Account – your NTU network account password will expire every 180 days and will be locked after 6 unsuccessful attempts of logging in.

If you encounter a “Valid authentication credentials were not provided” error when accessing NTULearn, your password may have expired. To reset your password which has expired, you may

  • Change the password at Network Account Password Changer website; or

  • Send an SMS request; or

  • Fax your request to Service Desk Helpdesk at 6792 7892 with your contact number, and a photocopy of your matriculation/staff card or

  • Visit in-person the integrated student services helpdesk at One Stop @ SAC (Student Activities Centre), NS3-01-03, Academic Complex North.

If you are certain that your NTU network account ID and Password are valid, please contact Service Desk at 6790 4357  or email to ServiceDesk@ntu.edu.sg for assistance.

Note that:

  • Windows Live account which is used for accessing NTU email cannot be used to access NTULearn.

  • New students must change their NTU Network Account Passwords at https://pwd.ntu.edu.sg before accessing any NTU web services, including NTULearn, within 7 days after the issue of the new account.

  • For undergraduates access to NTULearn is activated one to two days after matriculation, payment of course fee and subject registration at the StudentLink STARS system.

  • For postgraduates access to NTULearn is activated 5 to 10 working days after matriculation, payment of course fee and subject registrations. A longer period is required for the confirmation of subject registration by the School.

 

Common Issues in Accessing Course Content

1. Content Security Warning

 

When you are accessing your course content in NTULearn, the internet browser may occasionally issue this prompt, “Do you want to view only the webpage content that was delivered securely?“. Select the option ‘No’ to proceed so as to allow your browser to display secured and non-secured content when prompted.

 

2. Content is outside of the Blackboard Learn Environment Warning

 

When you are accessing an external link from your course site, you may occasionally face this prompt, “The content below is outside of the Blackboard Learn environment” and you may not be able to access the link. To overcome the problem, right-click the link of the content and select 'Open in New Window' to display the content outside of the learning system.

 

3. Internet Explorer Compatibility Issues

Some Internet Explorer users may experience issues accessing NTULearn such as, missing or hidden menu options as shown in the diagram below.

 

Solution:

  1. Under “Tools” in the menu bar, select 'Compatibility View Settings' as shown in the diagram below. For IE 8 and 9, you may have to make the menu bar visible by clicking on Alt key. For IE 10 in Windows 8 OS, you must be in Desktop mode.
  2. Check if "ntu.edu.sg" is added to 'Compatibility View Settings' as shown in the diagram below. If it is so, please remove it from the list and uncheck the 3 boxes (except IE 11).
  3. Click on Close button to close the “Compatibility View Settings” dialog box.

 

Switching off the browser Compatibility Mode should resolve these issues and enable Blackboard to work correctly.

 

 

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