Here are your obligations when accessing our service request system.

The terms of service were last modified 27 January 2010.

  1. Material Usage and Copyright
    You agree not to use any materials which are false, plagiarised, offensive, defamatory, threatening, obscene, unlawful or which infringe the rights (including copyright) of any other person anywhere in the world. If you use materials from the library, please seek clearance prior to job request submission. You may refer to the library's copyright FAQ for advice
  2. Response Times
    CITS guarantees a maximum response time of 3 working days to assign a job. Job requests are reviewed in the order in which they are received and assigned in the same order respectively
  3. Refusal of Service
    CITS reserves the right at its sole discretion to refuse or cancel service. Violation of any of these Terms of Service will result in a termination or suspension of Service.
  4. Customer Abuse
    CITS has a zero tolerance policy for abusive language and/or abusive behaviour towards our staff and the services we provide.

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