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NTUmobile

NTUmobile Frequently Asked Questions

What is NTUmobile?
Is NTUmobile service available 24 hours a day?
Can I access NTUmobile from overseas?
How do I set up my mobile phone or handheld in order to access NTUmobile?
I am using a prepaid SIM card. Can I access NTUmobile?
What else do I need to do to enable my access to NTUmobile?
What if I answered an incoming phone call or incoming SMS message when I'm in the middle of using NTUmobile?

What is NTUmobile?
NTUmobile is a Mobile Internet service allowing students or staff of University to access key e-services with a Internet-enabled mobile phone or device. (back to top)
Is NTUmobile service available 24 hours a day?
Yes, NTUmobile is available 24 hours a day except:
- StudentLink services which is shutdown for routine maintenance every Saturday from 3.00am and 3.15am
- Exchange E-mails which is not available every Monday from 2:30am and 3:30am Singapore Time (back to top)
Can I access NTUmobile from overseas?
Yes. You may access NTUmobile from overseas if you are a subscriber of auto-roaming service provided by your mobile operator. The foreign mobile operator must also be able to support mobile data transmission.Please note overseas browsing will incur higher charges than normal (back to top)
How do I set up my mobile phone or handheld in order to access NTUmobile?
Please use your default mobile browser. You need only to bookmark and access this URL http://www.ntu.edu.sg/mobile (back to top)
I am using a prepaid SIM card. Can I access NTUmobile?
No. You need a post-paid SIM card with corresponding data service subscription to access NTUmobile. (back to top)
What else do I need to do to enable my access to NTUmobile?
Do check your SIM card has mobile data service enabled. If you are not sure, please contact your mobile operator on how to get this servce activated. NTUmobile is accessible from major telecommunications operators such as SingTel, M1 or StarHub over the GSM900/GSM1800 mobile phone network. (back to top)
What if I answered an incoming phone call or incoming SMS message when I'm in the middle of using NTUmobile?
Your connection to NTUmobile may be terminated when you answer the call or read your SMS. Transactions that are not confirmed prior to connection termination will be discarded. (back to top)

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