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NOTE:
If you have general IT-related FAQs, do consult askNTU first.
If the matter is school-related (e.g. PC in school's computing lab), please consult your School's IT Support.
If you need to service your faulty notebook/personal computer, please go directly to the on- and off-campus service and support centres for the different models.
You may contact CITS' IT Service Desk for:
Resetting password / unlocking of your NTU Network or Windows Live account
Enquiry on Account, Email and Quota application matters
Guidance to set up your computer to access NTU computing facilities and eServices
Reporting / enquiry of outages of NTU computing facilities or eServices
Reporting of IT-related incidents (e.g. virus attack, email spam/phishing)
CITS' IT Service Desk can be reached through the following channels:
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iChat |
Phone Hotline: (65) 6790 HELP(4357) and press "9" to speak to our Service Desk staff
(manned daily from 7am to 11pm, Singapore Time: GMT+08:00)
Online Chat: Monday-Friday (excluding public holidays) 9am-5pm, Singapore Time: GMT+08:00
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Website: http://helpdesk.ntu.edu.sg/
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E-mail: helpdesk@ntu.edu.sg
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Fax: (65) 6792 7892 |
Alternatively, you could also visit our IT Service Counters at the following 3 locations:
North Academic Complex
- CITS Office at Admin Cluster Block N2.1, Level B1
- Lee Wee Nam Library, IT Helpdesk, Level 2
South Academic Complex
- Learning Pod @ South Spine at SS1-01-03 (near Nanyang Auditorium)
The operating hours of the IT services counters are as follow:
|
Counter |
Term Time |
Vacation Period |
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Day |
Time |
Day |
Time |
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CITS
@N2.1 |
Mon - Thu |
8:30 am – 5:45 pm |
The same as Term Time |
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Fri |
8:30 am – 5:15 pm |
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Sat, Sun & PH |
Closed |
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Learning Pod @ South Spine |
Mon - Fri |
8:30 am –12:00am |
The same as Term Time |
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Sat |
8:30 am – 4:00 pm |
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Sun & PH |
Closed |
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LWN Library Level 2 |
Mon - Fri |
9:00 am – 9:15 pm |
Mon - Fri |
8:30 am - 6:45 pm |
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Sat |
9:00 am – 4:45 pm |
The same as Term Time |
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Sun & PH |
Closed |
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