Resetting Your Network Account Password Using SMS (for Student and Staff) 
 
You can now reset your network account password through SMS (Short Message Service) from your mobile phone. To do so, you will first need to register your mobile phone number with us. Please note that we will only accept one mobile number from you. Once done, you need not re-register again so long as this number is still used by you.

 

To start resetting your password via SMS:

 

Step 1 - Pre-Registering Your Mobile Phone Number (One-time Only)
(you may skip this step if you've already registered your phone number with us previously)

  • For Student StudentLink -> IT Services -> Registration for Password Reset Using SMS
  • For Postgrad GSLink -> IT Services -> Registration for Password Reset Using SMS
  • For Staff StaffLink -> Resource Request -> IT Services -> Registration for Password Reset Using SMS

Note: Should you misplaced your mobile phone or if you no longer wish to keep a record of your mobile number with us, you can also de-register it using the above links as well. However, once de-registered, you will need to re-register your mobile number again should you decide to use this SMS reset service later.

 

 

Step 2 - Composing the SMS Text

Next compose the SMS text to request for your Network Account password to be reset, in the form of:

reset student <username>      (for student)   e.g. reset student ptan002

reset staff <username>           (for staff))   e.g. reset staff abtan

Please note this text message is case-insensitive, i.e. it does not matter if it is composed in upper- or lower-case, or a combination of both.

 

 

Step 3 - Sending Your SMS Text

 

Once your are done composing the SMS text, send it to 98635582

 

 

Step 4 - Receiving Your New 4 Digit Password Code 

 

Please wait for a minute or two for the SMS reply message confirming that your password has been successfully reset. You will also find a randomly-generated 4 digit password code included in the message.

  

Next, you need to piece up your new temporary password with this 4 digit password code.

 

For STUDENTS:

 

Your new password will be your matriculation number (as shown in your matric card) appended with the 4 digit password code i.e.

 

         

 

You are advised to change this password at  https://pwd.ntu.edu.sg/ to something more secure and not known to others at your earliest convenience.

 

 

For STAFF:

 

Your new password will be your staff ID number (as shown in your staff card) appended with the 4 digit password code i.e.

 

         

 

You are also advised to change this password at  https://pwd.ntu.edu.sg/ to something more secure and not known to others at your earliest convenience.

 

 

Step 5 - Erasing Your Mobile Number from Our Records (Optional)


Should you misplace your mobile phone, or if you no longer wish to keep a record of your mobile number with us, you can de-register it using the above links in Step 1 as well. To do so, please use the "Opt Out Now" to sign-out. However, once de-registered, you will need to re-register your mobile number again should you decide to use this SMS reset service later.

For further enquiries, you may direct them to our Helpdesk

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