Reset Your Network Account Password Using SMS (for Student and Staff)

You can reset your NTU Network account password through SMS (Short Message Service) using your mobile phone anytime, anywhere.

  • To do so, you should have already registered your mobile phone number in STUDENTLink, GSLink or STAFFLink. Refer to FAQ below on how to register your mobile number (once only).
  • Please note that we will only accept one mobile number from you. Once done, you need not re-register again so long as this number is still used by you.
  • Please bookmark or add this number 93722830 in your mobile phone as a contact for future use and make a note of the keywords on your mobile device.

 

This service could also be used to reset your STUDENT Office 365 account password as well.

 

 

Overview on How to Reset Network Account Password via SMS for STUDENT: 

   

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Overview on How to Reset Network Account Password via SMS for STAFF:

resetforSTAFFNEWv2.jpg 

 

 

 

Overview on How to Reset Office 365 Account Password via SMS for STUDENT: 

resetforSTUDENTOffice365v3.jpg 

 

 

 

------------------------------  FAQs  --------------------------------------------

 

Why the SMS Reset does not work for My Mobile Number?

In order to use this service, your mobile number needs to be registered in your Personal Particulars on NTU record first.

 

How to Register My Mobile Number?

(You may skip this step if you have already registered your mobile phone number with us previously, unless you want to change the registered mobile number)

Log in to iNTU (https://intu.ntu.edu.sg) web portal with your network account username and password (if you have forgotten your network account password, you have to contact our NSS Service Desk to get it reset first).  Then navigate to the appropriate page to perform the registration of your mobile phone number

  • For Undergraduate Student : Student Link →Administrative Matters→Change of Personal Particulars
  • For Graduate student: GSLink→Administrative→Update Personal Particulars
  • For Staff:   Stafflink→HR Services→Personal Data System 

   
Note: Whenever you change your mobile phone number, you have to update us via the above process.

 

How to Reset My NTU Network Account Password via SMS?

Step 1 - Compose the SMS Text

First compose the SMS text to request for your Network Account password to be reset, in the form of:

reset student Your_Username (for student) e.g. reset student ptan002

reset staff Your_Username (for staff)) e.g. reset staff abtan

Please note this text message is case-insensitive, i.e. it does not matter if it is composed in upper- or lower-case, or a combination of both.

Step 2 - Send Your SMS Text

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Once your are done composing the SMS text, send it to 93722830

Step 3 - Receiving Your New 4-Digit Password Code

Please wait for a minute or two for the SMS reply message confirming that your password has been reset. You will find a randomly-generated 4-digit password code included in the end of the message, for examples: 

For Students

Your password has been successfully reset to symbol @ followed by your matric number (uppercase) and the four digits 1234

 

For Staff

Your password has been successfully reset to symbol @ followed by your staffid (uppercase) and the four digits 1234

 

Next, you need to piece up your new temporary password with this 4-digit password code.    

 

Step 4 - Derive Your One-time Password

From the 4-digit password code you received in SMS above, you can derive your one-time password (you can then change this one-time password to a password of your choice described in Step 5).

For STUDENTS:

Your new password will be your @matriculation number (as shown in your matric card) appended with the 4-digit password code i.e.

 

You are advised to change this password at https://pwd.ntu.edu.sg/ to something more secure and not known to others at your earliest convenience.

For STAFF:

Your new password will be your @staff ID number (as shown in your staff card) appended with the 4-digit password code i.e.

 

You are also advised to change this password at https://pwd.ntu.edu.sg/ to something more secure and not known to others at your earliest convenience

 

Step 5 - Change the On-time Password to a Password of Your Choice for Your Network Account

Launch any web browser to access https://pwd.ntu.edu.sg/ to change the one-time password to a password of your choice.  The 'current password' required for this app is the one-time password you derived in Step 4 above.

Reminder :

  1. you should perform step 5 as soon as possible so that your access to various e-services are done with the password you selected.
  2. If you are using multiple devices to access various NTU services, please make sure you are using the latest password on each of these devices.

 

For further enquiries or assistance, please contact Service Desk.

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