Nanyang Technological University

IT Service Desk

NOTE:


You may contact IT Service Desk on IT-related matters such as
:

  • Resetting password / unlocking of your NTU network or email account
  • Enquiry on account, email and quota application matters
  • Guidance to set up your computer to access NTU computing facilities and eServices
  • Reporting / enquiry of outages of NTU computing facilities or eServices
  • Reporting of IT-related incidents (e.g. virus attack, email spam/phishing)


IT Service Desk can be reached through the following channels
:

Phone Hotline: (65) 6790 HELP(4357) and press "9" to speak to our Service Desk staff
Manned daily 7am-11pm, Singapore Time: GMT+08:00
Online Chat​: instant chat with our Service Desk staff
Manned Monday-Friday (excluding public holidays) 9am-5pm, Singapore Time: GMT+08:00
Self-service case logging: http://servicedesk.ntu.edu.sg/

 

E-mail: servicedesk@ntu.edu.sg

If you are in campus, you may also visit our IT Service Counters at the following locations:

Location

Term Time

Vacation Period

Day Time Day Time
One Stop @ SACMon - Thu8:30 am – 5:00 pm

The same as Term Time

Fri8:30 am – 4:45 pm
Sat, Sun & PHClosed
Learning Pod @ South SpineMon - Fri8:30 am –12:00am

Mon - Fri

8:30 am - 8:00 pm
Sat8:30 am – 4:00 pm

The same as Term Time

Sun & PHClosed

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