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You may contact CITS' IT Helpdesk for:
Resetting Password of Your NTU Network Account
Enquiry on Account, Email and Quota Application
Computer Setup Guide
Enquiry / Reporting of Outages of Computing Facilities and IT Services
School Local IT Support Hotlines
IT-related FAQs
NOTE: If you need to service your faulty notebook/personal computer, please go to the on- and off-campus service and support centres for the different models.
CITS' IT Helpdesk can be reached through the following channels:
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Phone Hotline: (65) 6790 HELP(4357) and press "9" to speak to our Helpdesk staff
(manned daily from 7am to 11pm, Singapore Time: GMT+08:00)
Online Chat: Monday-Friday (excluding public holidays) 9am-5pm, Singapore Time: GMT+08:00
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Website: http://helpdesk.ntu.edu.sg/
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E-mail: helpdesk@ntu.edu.sg
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Fax: (65) 6792 7892 |
Alternatively, you could also visit our IT Service Counters at the following 3 locations:
North Academic Complex
- CITS Office at Admin Cluster Block N2.1, Level B1
- Lee Wee Nam Library, Research Assistance Desk
South Academic Complex
- South Spine Computer Room (SSCR) at SS1-01-03
The operating hours of the IT services counters are as follow:
|
Counter |
Term Time |
Vacation Period |
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Day |
Time |
Day |
Time |
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CITS
@N2.1 |
Mon - Thu |
8:30 am – 5:45 pm |
The same as Term Time |
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Fri |
8:30 am – 5:15 pm |
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Sat, Sun & PH |
Closed |
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South Spine Computer Room |
Mon - Fri |
8:30 am –12:00am |
The same as Term Time |
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Sat |
8:30 am – 4:00 pm |
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Sun & PH |
Closed |
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LWN Library |
Mon - Fri |
8:30 am – 9:30 pm |
Mon - Fri |
8:30 am - 6:30 pm |
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Sat |
8:30 am – 4:30 pm |
The same as Term Time |
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Sun & PH |
Closed |
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