We provide various channels for our campus community to get technical support on IT-related matters, general queries or fault reporting.
Frequently Asked Questions
For self-help you can check our list of FAQs. Besides off-loading a busy hotline somewhat, you may find the solution faster, and self-learn in the process as well.
Need to reset or change your network account password? Need to unlock your account? Check out how to
Set Up My Computer
Having problems configuring your computer to work on the campus network? Check out the correct settings for: wired network card, wireless LAN card, dial-up and VPN, Outlook Client, network printer, etc.
Web & Event Publishing, Collaboration Tools
Find out how to: set up your personal home page, publish your official event in NTU event calendar and Campus Buzz, use a FREE online registration system for your official event, share your files with your project group members, etc.
Contacting Service Desk
Still can't find the solution to your problem in our FAQs or need to report other IT issues? There are many channels you can contact us. Check out how you can reach us
For quick fixes, you can approach the technicians in your school IT support for assistance in your computer configuration, software problem, etc. You can also approach our conveniently located
IT Service Counters for assistance. Remember to bring along your portable computer and the device drivers, installation disk, power adapter, etc. Please note our operating hours before coming over.
IT Services Maintenance and Outages
Be informed. Get up-to-date information on maintenance schedule and notice on outages of IT services