Getting Help & Services

Password

• Use My Mobile Phone for Password Reset Using SMS
• Change My Network Account Password
• Reset/Unlock My Network Account Password
  

E-mail

Account and Quota

• Request for a Free One-day Account to Use NTUwireless (Visitors)
• Apply for Additional Computer Account (Staff Only)
  (Mailbox, Web, Network Account and VMS System)
• Apply for Additional Quota (Students)
  (Mailbox, Web, Teamsite)
• Apply for Additional Quota (Staff) 
  (Mailbox, Web, Teamsite and VMS System)
  

IT Help and Support

• Request for IT Job/Facilities 
  (Network points, IT hardware, support and standby for events)
• Report an Incident
  (Security, Email spam, Copyright Infringment, etc.)
• Self-help or Frequently Asked Questions (FAQs)
• Contact My School Local IT Support
• Contact CITS Helpdesk
• Walk-in Technical Support
  

IT Purchase/Leasing

• Purchase Computer Hardware/Software at Special Price
• Procure Software Under the Campus Licensing Programme (for Schools and Offices Only)
• Install PC Software on Campus (for Staff Only) 
• Request for Leasing of IT Facilities (by Partners and Outside Agencies)
• Advertising on School/Office Website (by Partners and Outside Agencies)
  

E-Newsletters/Mailing Lists Subscription

• Subscribe/Unsubscribe to NTU E-Newsletters
  (Campus Buzz, iTzone, ClassAct, etc.)
• Subscibe/Unsubscribe to NTU Mailing Lists
  (Notice Boards, Healthy Lifestyle, Nanyang Connect, etc.)
• Apply for Mailing List Ownership (by Student Organisations Only)
• Apply for Mailing List Ownership (by Schools and Offices Only)