E-mail Fax

E-mail Fax Frequently Asked Questions

What is the difference between Cover Sheets and Front Cover Sheet?
The Front Cover Sheet does not contain any messages. It only contains the sender's and recipient's information. The Front Cover Sheet is optional.

The Cover Sheet contains both the message (written in the message body) and the sender's and recipient's information. The Cover Sheet is sent only if there is a message. Attachments appear in a separate page. (back to top)
Why does the fax not get sent if the message body is blank?
If the message body of the email is blank, the server will reject the fax with a error saying: "There is nothing to send in this fax message". There must be something (or an attachment) in the message body before the fax can be successfully sent. (back to top)
Can I fax Microsoft PowerPoint files?
PowerPoint files cannot be sent. (back to top)
Can I fax to overseas numbers?
Users cannot send faxes to overseas numbers. Overseas fax numbers will be blocked by the server. (back to top)
How many fax lines does the server have?
The NTUefax Server has two phone lines connected to it. The server is able to use both lines simultaneously. (back to top)
How do I add multiple fax options?

When you are using multiple options in a message, you must enter them on the same line, separated by a comma. For example, ::C=MPEcover.rtf,faxheader=MPE CADD Lab. (back to top)