Getting Started on E-mail

All NTU staff and students are given a network account and mailbox*.

 *NOTE: With effect from March 2010, students and alumni are given life-long mailboxes on Windows LIVE (upgraded to Office 365 in June 2013). The default email address is username@e.ntu.edu.sg.  Please check this site for configuraton and set up.

For NTU Exchange Email users (i.e. all staff, student clubs, and alumni whose mailboxes have not been migrated to Windows Live), your default email address is username@ntu.edu.sg. You may personalise your email address. Alumni of NTU may apply for a life-long mailbox from the Alumni web site.

The use of Outlook Express and other email programs which use POP or IMAP are not supported on NTU Exchange server, as these will require the use of SMTP relay servers. The SMTP protocol was not designed to be an anti-spoof protocol.

Must Read: Important Notices for Users

Quick Start Guide on Accessing Your NTU Exchange E-mail via:

Please also see the following help sheets (in Acrobat) for more information on:

NTUmail Retention Service (for Alumni) 
NTUmail Retention Service (for ex-staff)

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Accessing Your E-mail via Outlook 2010 or 2013, Outlook 2011 for Mac or MacMail

These email clients can now automatically configure your email accounts using your Email address and Network Account.

To configure your e-mail profile:

    1. Select Exchange (if required) else just proceed to step 2
    2. Enter Your Email addrress in the form USERNAME@ntu.edu.sg
    3. When prompted for a Username please enter STAFF\USERNAME

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Accessing Your E-mail via ActiveSync Mobile Devices like iPhone, iPAD, Andriod, etc.

To configure your e-mail on such Mobile Devices:

    1. Enter Your Email addrress in the form USERNAME@ntu.edu.sg
    2. For Domain please enter STAFF

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Accessing Your E-mail via WebMail (Outlook Web Access)

To access your e-mail via Webmail, you'll need:

  1. Your Network Account with username and password.
  2. An Internet-ready computer with a web browser.
  3. Microsoft Internet Explorer 5 or better is the preferred browser of choice for accessing your mailbox via Outlook Web Access (Webmail).

To get started:

  1. On an Internet-ready computer, launch your web browser and point to https://webmail.ntu.edu.sg/

    Note: NTU Webmail uses SSL (Secure Socket Layer) i.e. https which is a session-based encryption keeping your email contents always confidential. It is a standard supported by major web-browsers like Internet Explorer and FireFox for securing data transmissions.

  2. If you see this logon page, select your domain (Student/Staff/Assoc) and enter your username and password to logon.


  3. There are two access security levels in Webmail (OWA) - "Public or Shared computer" and "Personal or Private computer". By default, the selection is the Public or Shared computer option, and Webmail will timeout if the screen is idle for more than 15 minutes. If you have selected the Private computer option during logon, the timeout is 24 hours. After the timeout you will have to re-logon to Webmail to access your mailbox. This is a security feature to prevent unauthorised use if you have forgotten to logoff. You should select the Private computer option only if the PC belongs to you.

  4. Once signed in, you will be brought to your mailbox. It's that simple, and you can access your mailbox anywhere in the world from the Internet. Remember to ALWAYS  Logoff and close all browser windows after use.

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Accessing Your E-mail via Microsoft Outlook 200x Client

Outlook comes with the Microsoft Office 2000/XP/2003/2007 suite and packs more features than the Webmail.

After you have installed Outlook together with your Office suite you will have to configure a Messaging Profile. This profile is to maintain configuration information for your mailbox. It contains the delivery location for incoming messages, the location of the user's address book and personal folder files, and the set of associated information services.

Advanced users can manually create this via Start>Settings>Control Panel>Mail. For those who want to try configuring their own Mail Profile, the following information will be needed:

Microsoft Exchange Server: Mail21
Mailbox:
<your username>

For Windows users who are not sharing the PC, there is a simpler way to create your Profile. You only need to do these steps once:

  1. Logon to Windows using your network username and password. (Remote access users must select Logon to network)

  2. For Outlook 2002, 2003 or 2007 Users:

    In the Start>Run box type:

    outlook.exe /importprf \\student2\profile$\NTUmail.prf
    outlook.exe /importprf
    \\staff2\profile$\NTUmail.prf

    A "NTUmailOutlook" profile will be created in your Outlook


    For Outlook 98/2000 Users:

    In the Start> Run box type: file://student2/profile$/profNTU.bat.
    For staff please use: file://staff2/profile$/profNTU.bat
      

  3. Double click on Microsoft Outlook if it has not already started.

  4. If you see a Choose Profile window, choose Current Profile (or NTUmailOutlook profile) and click OK.

  5. You should now see your mailbox.

To help you with some of the Outlook client tasks and configurations, please check the Quick Start Guides below for Outlook 2007 here

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