All NTU staff and students are given a network account and an e-mailbox*.
*NOTE: Students and alumni are given life-long e-mailboxes on Office 365 EDU (upgraded from Windows LIVE in June 2013). The default email address is firstname.lastname@example.org. Please check this site for configuraton and access to Office 365.|
NTU Exchange Email users (i.e. all staff, as well as student clubs and alumni whose mailboxes have not been migrated to Office 365), your default email address is
email@example.com. You may
personalise your email address. Alumni of NTU may apply for a life-long mailbox from the
Alumni web site.
The use of Outlook Express and other email programs which use POP or IMAP are
not supported on NTU Exchange server, as these will require the use of SMTP relay servers. The SMTP protocol was not designed to be an anti-spoof protocol.
Must Read:Important Notices for Users
Quick Start Guide on Accessing Your NTU Exchange E-mail via:
Please also see the following help sheets
Acrobat) for more information on:
Accessing Your E-mail via Outlook 2010 or 2013, Outlook 2011 for Mac or MacMail
These email clients can now automatically configure your email accounts using your Email address and Network Account.
To configure your e-mail profile:
Exchange (if required) else just proceed to step 2
- Enter Your Email addrress in the form USERNAME@ntu.edu.sg
- When prompted for a Username please enter
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Accessing Your E-mail via ActiveSync Mobile Devices like iPhone, iPAD, Andriod, etc.
To configure your e-mail on such Mobile Devices:
- Enter Your Email addrress in the form
Domain please enter
- iPhone and iPAD
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Accessing Your E-mail via WebMail (Outlook Web Access)
An Internet-ready computer with a web browser.
- Microsoft Internet Explorer 5 or better is the preferred browser of choice for accessing your mailbox via Outlook Web Access (Webmail).
To get started:
- On an Internet-ready computer, launch your web browser and point to
Note: NTU Webmail uses SSL (Secure Socket Layer) i.e. https which is a session-based encryption keeping your email contents always confidential. It is a standard supported by major web-browsers like Internet Explorer and FireFox for securing data transmissions.
- If you see this logon page, select your
domain (Student/Staff/Assoc) and enter your
password to logon.
- There are two access security levels in Webmail (OWA) - "Public or Shared computer" and "Personal or Private computer". By default, the selection is the Public or Shared computer option, and Webmail will
timeout if the screen is idle for more than 15 minutes. If you have selected the Private computer option during logon, the timeout is 24 hours. After the timeout you will have to re-logon to Webmail to access your mailbox. This is a security feature to prevent unauthorised use if you have forgotten to logoff. You should select the Private computer option only if the PC belongs to you.
- Once signed in, you will be brought to your mailbox. It's that simple, and you can access your mailbox anywhere in the world from the Internet. Remember to ALWAYS
close all browser windows after use.
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Accessing Your E-mail via Microsoft Outlook 200x Client
Outlook comes with the Microsoft Office 2000/XP/2003/2007 suite and packs more features than the Webmail.
After you have installed Outlook together with your Office suite you will have to configure a Messaging
Profile. This profile is to maintain configuration information for your mailbox. It contains the delivery location for incoming messages, the location of the user's address book and personal folder files, and the set of associated information services.
Advanced users can manually create this via
Start>Settings>Control Panel>Mail. For those who want to try configuring their own Mail Profile, the following information will be needed:
Microsoft Exchange Server:Mail21
For Windows users who are
not sharing the PC, there is a simpler way to create your Profile. You only need to do these steps
- Logon to Windows using your network username and password. (Remote access users must select Logon to network)
For Outlook 2002, 2003 or 2007 Users:
Start>Run box type:
outlook.exe /importprf \\staff2\profile$\NTUmail.prf
A "NTUmailOutlook" profile will be created in your Outlook
For Outlook 98/2000 Users:
Start> Run box type: file://student2/profile$/profNTU.bat.
For staff please use:
If you see a
Choose Profile window, choose
Current Profile (or
NTUmailOutlook profile) and click
- You should now see your mailbox.
To help you with some of the Outlook client tasks and configurations, please check the Quick Start Guides below for
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