Nanyang Technological University

Quick Start Guide

All NTU staff and students are given a network account and an e-mailbox*.

*NOTE: NTU students and alumni are given life-long e-mailboxes on Office 365 EDU (upgraded from Windows LIVE in June 2013). The default email address is username@e.ntu.edu.sg
Graduating students of NTU may apply for a life-long mailbox from the Alumni web site.

Please check this site for configuraton and access to Office 365 EDU.


For NTU Exchange Email users i.e. NTU staff, your default email address is username@ntu.edu.sg. You may personalise your email address.

The corporate email signature is designed to project a distinct NTU identity and to achieve consistency in our communications, in particular with external parties. The email signature will also present essential information, such as contact details, for the convenience of those with whom the staff is communicating. NTU Staff may follow the user guide to activate the email signature which has been created from the corporate information database.

The use of Outlook Express and other email programs which use POP or IMAP are not supported on NTU Exchange server, as these will require the use of SMTP relay servers. The SMTP protocol was not designed to be an anti-spoof protocol.

Must Read:Important Notices for Users

Quick Start Guide on Accessing Your NTU Exchange E-mail via:

Please also see the following help sheets (in Acrobat) for more information on:

NTUmail Retention Service (for Alumni)
NTUmail Retention Service (for ex-staff)

Accessing Your E-mail via Outlook 2010 or 2013, Outlook 2011 for Mac or MacMail
These email clients can now automatically configure your email accounts using your Email address and Network Account.

To configure your e-mail profile:

    1. Select Exchange (if required) else just proceed to step 2
    2. Enter Your Email addrress in the form USERNAME@ntu.edu.sg
    3. When prompted for a Username please enter STAFF\USERNAME


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Accessing Your E-mail via ActiveSync Mobile Devices like iPhone, iPAD, Andriod, etc.
To configure your e-mail on such Mobile Devices:

    1. Enter Your Email addrress in the form USERNAME@ntu.edu.sg
    2. For Domain please enter STAFF
      1. iPhone and iPAD
      2. Andriod


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Accessing Your E-mail via WebMail (Outlook Web Access)

  1. An Internet-ready computer with a web browser.
  2. Microsoft Internet Explorer 9 or better is the preferred browser of choice for accessing your mailbox via Outlook Web Access (Webmail).


To get started:

  1. On an Internet-ready computer, launch your web browser and point to https://webmail.ntu.edu.sg/
    Note: NTU Webmail uses SSL (Secure Socket Layer) i.e. https which is a session-based encryption keeping your email contents always confidential. It is a standard supported by major web-browsers like Internet Explorer and FireFox for securing data transmissions.
  2. If you see this logon page, select your domain (Student/Staff/Assoc) and enter your username and password to logon.

  3. There are two access security levels in Webmail (OWA) - "Public or Shared computer" and "Personal or Private computer". By default, the selection is the Public or Shared computer option, and Webmail will timeout if the screen is idle for more than 15 minutes. If you have selected the Private computer option during logon, the timeout is 24 hours. After the timeout you will have to re-logon to Webmail to access your mailbox. This is a security feature to prevent unauthorised use if you have forgotten to logoff. You should select the Private computer option only if the PC belongs to you.
  4. Once signed in, you will be brought to your mailbox. It's that simple, and you can access your mailbox anywhere in the world from the Internet. Remember to ALWAYS Logoff and close all browser windows after use.


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NTU Outlook Command Reference Guide
To help you with some of the Outlook client tasks and configurations, please check the Quick Start Guides below for Outlook here

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