As an IT service centre, we take pride in supporting students, faculty and staff in their learning, teaching and work by making things Easy and Friendly. Accolades and compliments from satisfied and appreciative users always give us strength and encouragement to do even better. We are proud of our staff who have been commended for their excellent services.

We value your feedback. If you have comments on our level of service, websites, or areas you think we can improve upon, please let us know by using this online feedback form. 

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8 March 2012
From Ms Ramani Saravanan, Manager, Lee Kong Chian School of Medicine:

I just wanted to take a minute to let you know that Ms Chen Yihui, IT executive, did a fantastic job.

After my request to CITS, she made an appointment via mail quickly to attend to my request. And she was punctual as mentioned.

She was very patient with my questions and explained in simple ’IT’ language so that I can understand.

She never hesitate or showed signs of displeasure when I had multiple questions. She is very quick with her fingers, attending to my requests.

I would like to express my personal appreciation and complements to her. I hope that she will bring her enthuasium and patience to all users like me to experience a quality service.

 

23 February 2012
From Leow Hou Teng, Student, School of Art, Design and Media:

Very helpful staff being sent to assist me in solving my networking problems. The staff spent about one and a half hours (from 5pm to 6.30pm) at my hall room to assist me with the problem although it is likely to be past his work time.

17 February 2012
From Ms Lau Puay Ki, Assistant Manager, Student Affairs Office:

I would like to commend on the efforts of Jeremy Tan. He was helping me transfer my computer from a 2008 model to a new model as there was a buzzing sound emmited from the computer. For the first time, Jeremy helped to remove the graphic card and today, he helped to transfer all my documents to my new laptop. As the process took almost 2.5 hours, Jeremy still stayed and helped until everything was completed (4.30pm-7pm). I am very appreciative as it is beyond the working hours of 5.15pm on Friday.

My hard disc was not usable and Jeremy took the effort to use a share point system to do the transfer. Basically, he was responsible to see that things get completed well.

I also hope that CITS will recognise Jeremy as an exemplary staff and also thank CITS for always responding promptly to all my queries and feedbacks.

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24 December 2011
From Low Si Ling:

Ronald is a very helpful staff at the Helpdesk who assisted me with my query so quickly and efficiently. I wasn't expecting a quick reply due to the Christmas season, so I was really pleased. Please keep up the good work! :)

13 December 2011
From Khok Hong Jing, Student, Computer Science:

CITS Helpdesk replies quickly (within a day), and provides accurate solution to the problem. The solution is clear and straight to the point.

3 November 2011
From Ms Sandra Lim, Office of Finance:

Greatly appreciate Hazel's prompt help and patience while attending to work request for Bloomberg PC. Would also like to thank her colleague who came to assist.

20 October 2011
From Mr Soon Min Yam, Director, Alumni Affairs Office:

Dear Teck Tim and team

Thanks very much for your prompt action and service.

15 October 2011
From Mr Mustafa Mahadi, Alumnus:

Faiz as well as Alex Wong from CITS Helpdesk gave a very prompt & great service to an NTU alumni in restarting my NTU email account. 

I'm a very satisfied CITS Helpdesk customer. Well done guys & keep up the good work.

4 October 2011
From Lim Yuen Main, Deputy Director, College of Business (Nanyang Business School):

I would like to compliment Hong Leong for his willingness to help cover for some of my ex-System Administrator's responsibilities when the latter resigned a few months ago. Though Hong Leong already had a full workload then, he was still willing to take on the extra responsibilities to ensure smooth IT operational support of NBS.


24 August 2011
From Wang ZuYuan, Student, Master of Engineering (MAE):

CITS service: very helpful and immediate.
CITS website: easy to find what I want and the design is also very nice.

4 August 2011
From Ms Goh Su Nee, Senior Assistant Director, Library:

Wiyah has been very helpful and responsive! I would like to thank her for her excellent service. 


5 July 2011
From Tan Mei Yi, Student, School of Humanities and Social Sciences:

Service is fast and efficient. Thank you! 
Good information provided at CITS website.

14 April 2011
From Elena Cheong, Student, School of Art, Design and Media:

I would like to say thank you to Jovani (Helpdesk) for his professionalism.
I am truly grateful for his initiative in taking the effort to follow up by calling to find out if
there is any progress in solving the problem.

Basically I called on Wednesday night as my hall internet connection was down.
I asked for a solution and was told that the problem could only be resolved in 2-3
working days. I was quite upset upon hearing that as it would mean that I would not be
able to use the Internet for my homework should I needed to. However, since it was
already past office hours, I just hoped that the problem could be resolved the next day.

On Thursday morning, (today) I received a phone call from Jovani asking if my internet
resumed. I mentioned that I was in class and he offered to call me again in the afternoon
as I told him I would only go back to hall then.

I returned early and managed to contact him and solve the problem.

I would like to applaud his gracious attitude and patience in assisting with finding the
problem and solving it despite my impatience.

Great job. :) Thank you.


6 April 2011
From Wan Yue Ying Sarah, Student, Wee Kim Wee School of Communiction and Information:

Really fast and efficient service (: Thank you very much! 


23 March 2011
From Wang Hui, Student, School of Electrical and Electronic Engineering:

The  LAN in our dorm becomes unstable. CITS gives me advice and method to resolve it quickly and efficiently. Nice website.

8 February 2011
From Christine Solano, Student, School of Humanities and Social Sciences:

Dear CITS 

Thank you so much. That was really fast work. I really appreciate it!

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6 December 2010
From Ms Elsie Lim, Senior Assistant Director, Development Office:

I would like to express my gratitude and appreciation for the prompt and excellent work by Mr Jeremy Tan Choong Chia on Monday 6 Dec 2010. He responded to my call for help in recovering some critical documents. He came immediately and was instrumental in retrieveing the important work files.

In addition, in my other encounters with CITS, he has been very helpful. For eg. in ensuring my system has updated virus scan, as well as facilitating my request for additional admin privileges. During the period of awaiting approval, he kept me updated of the process.

He was very clear in his explanations of the procedures and process. I am very grateful for his patience.

I would like to commend Jeremy for going beyond his call of duty, and his outstanding customer service skills and communication skills.

I would also like to add a note about Ms Zhang Ai Hua, who is always very prompt in responding to my queries. My other colleagues in Development Office have also expressed similar sentiments about her great work attitude and responsiveness.

They are definitely great assets in CITS.

 

6 December 2010
From Mr Richard Giam, Manager, Development Office:

Dear Matthew (Ding Yoke Ong) 

Thank you so much for helping me to rectify so quickly the software issues of my iPhone. I must say that you have been extremely supportive and helpful all these while.

It's indeed NTU's blessing to have professional IT staff like you. Please accept my heartfelt thanks again.

Cheers to our CITS!

 

13 October 2010
From Leung Yin Wai, Student, Nanyang Business School:

Very prompt remedy from the CITS department to unlock my account. Many thanks.

 

15 September 2010
From Tay Kai Yuan, Student, School of Chemical and Biomedical Engineering:

I am very happy with the services rendered by CITS especially to the service engineers... friendly and helpful while doing the tech support over the phone. Really grateful.

 

20 August 2010
From Mr Lai Yew Chan, Senior Assistant Director, Student Affairs Office:

On 20 Aug 10, I requested the Applications team for a list of email addresses of full-time postgraduate students urgently, copying my email request to the IT Operations team. However, the Applications team officer Mr. Loh Koah Fong was out of the office. Nevertheless, the IT Operations team, which has no access to student records, assisted me by referring my request to Helpdesk. To my pleasant surprise, before the Helpdesk could respond, Mr. Loh responded within the same morning with the required email list.

These are not my only good "moments of truth" with the CITS. I passed up the opportunities to commend the CITS team officially in the past. This time round I feel it would be remiss of me to remain passive about conveying my accolades.

 

17 June 2010
From Prof Loh Teck Peng, School of Physical and Mathematical Sciences:

Dear Yeow Siah

Our 6th Asian-European Symposium has come to a close on 9th June 2010. I would like to thank you and your staff for the IT support rendered to this symposium. CITS support is very much appreciated.

 

20 April 2010
From Amy Low, Student:

I would like to thank one of the engineer, Mr Sutiono, for his help in solving my network connectivity problem. Thanks for his great service. =) Thumbs up.

 

20 April 2010
From Yang Haixiang, Alumnus, School of Electrical and Electronic Engineering:

The Helpdesk provided excellent service quality and fast response. Thanks.

 

12 April 2010
From He Mi, Student, School of Physical and Mathematical Sciences:

Prompt reply and high efficiency, solve my problem quickly. Thanks very much.

 

7 April 2010
From Rezwana Manjur, Student, ELH:

The Helpdesk staff is really helpful and the service is really great.

 

7 April 2010
From Mr Muhammad Husaini, Temp Staff, Centre for Excellence in Learning and Teaching:

...The staff over the phone has been extremely helpful to address the issue professionally. I was updated and contacted by the (Helpdesk) staff almost regularly which reflects that they are really committed to find a solution to the cause of this problem. It was not until after office hours (about 8.10pm) that I was told my account has been fixed... 

I would like to applaud and thank all the CITS staff members who helped me on that day. I am truly grateful and really appreciate all the efforts that have been put in.

Good job, guys! Once again, thank you! =)

 

2 February 2010
From Mr Lu Jianbing, Project Officer, School of Chemical and Biomedical Engineering:

Very good service! Thanks a lot!  

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