As an IT service centre, we take pride in supporting students and staff in their learning and work by making things Easy and Friendly. Accolades and compliments from satisfied and appreciative users always give us strength and encouragement to do even better. We are proud of our staff who have been commended for their excellent services.
We value your feedback. If you have comments on our level of service, websites, or areas you think we can improve upon, please let us know by using this online feedback form.
23 October 2009
From Mr Lim Boon Kiat, Deputy Director, Student Affairs Office:
I wish to commend our colleague in CITS, Ms Lily Seah, for her conscientious efforts and assistance given to SAO with regard to EzLink concession card administration for the undergraduates all these years.
Among other things, these involved the annual in-house EzLink Card system in transmitting students’ data with photo images to TransitLink Office under LTA, the one-time mass EzLink Cards replacement exercise held recently on campus; and contributing meaningful advices at many meetings she attended with us at TransitLink Office.
We look forward to her continued support in future.
6 October 2009
From Poh Eng Yong, Student, School of Physical and Mathematical Sciences:
Comments on CITS services: Quick and responsive. Manage to get my problem solved within 30 minutes. Thanks a lot.
25 September 2009
From Zaneta Heng, Student, School of Humanities and Social Sciences:
Comments on CITS services: My account was locked, and I couldn't get in. Within minutes (of calling Helpdesk), it was unlocked and I could access my ntu email account again. I am very impressed.
16 September 2009
From Ng Shi Qing, Student, Nanyang Business School:
I had a problem and it was resolved quickly and efficiently. Thanks!
14 September 2009
From Liu Aiping, Research Fellow, School of Mechanical & Aerospace Engineering:
Comments on CITS services: Thank you very much for your quick and kind help. You are passionate and professional. I'm very much satisfied with your services.
Comments on CITS website: It is good and convenient.
28 July 2009
From Mr Alan Chong Kim Meng, Assistant Director, Office of Human Resources:
Hi Yeow Siah
Just a note to thank you and your team for the support rendered to our office during the current 2009 Performance Appraisal and MIPB Exercise. All the immediate staff like Lay Tin, Suzie, Chin Seng, Sri, Sai Khim and Eng Hock have provided us with great support and quick responses. Many a times, we have to disturb yourself, Lay Tin, Chin Seng and DBA even beyond office hours and when you guys are at home…
We look forward to the continued strong support from you and your teams.
12 June 2009
From Mr Ronald Louis Low, Assistant Director, Office of Admissions & Financial Aid:
Hi Chee Fui
Thank you very much for the support provided to the International Admissions section during this AY's admission exercise. Everything went smoothly due to your dedication, hardwork and ensuring all the tight deadlines are met ...
Thank you once again for the fantastic support provided to us.
3 June 2009
From Ms Seah Wan Lin, Nanyang Business School student:
It's great that CITS (Helpdesk) is opened till 11pm. I had forgotten my pin and emailed the helpdesk to reset it. Iwas expecting a reply the next day, but I received a reply within 10 minutes! I would like to thank Mr Yong Woon Yeet for his prompt reply and swift action. Great!
14 May 2009
From Mr Zou Changji, 4th year student, School of Materials Science & Engineering :
To CITS
I just want to say a big "Thank you" in this feedback. As a frequent user of NTU's IT service, whenever I met with difficulties, I can always get the desired help from CITS service in a quick response. You guys have done quite an excellent job! Thank you very much for providing NTU students such good service.
17 April 2009
From Mr Poh Hee Kim, Director (Institutional Research), Office of Academic Service:
To Teck Tim
On behalf of OAS, I express our sincere appreciation for the "express" lesson we received from you in a short period of 3 hours. Your lessons had given us very good takeqways to harness the advanced features of Outlook 2007.
To Sobana
On Behalf of OAS, I also express our sincere appreciation for specially arranging this "express" lesson on the advanced features of Outlook 2007.
2 April 2009
From Ms Lim Lee Kheng, Assistant Manager, Office of Human Resources:
To Hazel
Thank you for your kind and prompt assistance.
___________________________________________________________________________________________________
11 October 2008
From Ms Liw Yiling, student (Art, Design and Media):
To iTzone
Just to say that the newsletter is a great effort which deserves a wider readership. NTU actually provides its students with a lot of great services but they get largely ignored. But, good job!
17 July 2008
Mr Liew Sai Weng, Assistant Director, Campus Security Division:
I would like to express my appreciation for Ms Soh Pheck Hah who has assisted in our project in implementing an online Call & Incident Management System which has started operation from 1 Jul 2008.
Her service and commitment to our project has been most helpful in meeting our division’s objective.”
6 July 2008
From Liu Shun, student
To iTzone
Thank you so much for doing this website and offering some useful information on IT all the time.
3 July 2008
From Assoc Prof Lin Zhiping, Chairman of FYP Committee, School of Electrical & Electronic Engineering
...For the past year or so, I had the pleasure of working with your staff Mr. Loh Koah Fong on the EEE FYP system under Stafflink. I am very much impressed by his IT knowledge, hardworking (often over the weekend and in the evening), prompt action and willingness to help. Other than the normal maintenance and operation of the above FYP system, he has also taken the extra work of meeting quite a number of new, and sometimes demanding, requirements/requests from me to improve the system, and come up many good suggestions himself as well...
Other than Koah Fong, Ms Evelyn Soong from CITS is also very helpful to our EEE FYP work ... As a whole, I find it a pleasant experience working with CITS people and certainly hope this good relationship will continue.
7 June 2008
From Mr Budi Asmana Usman, School of Computer Engineering
Good and quick response to solve issue.
29 May 2008
From Ms Kaur Kulwant, Office of Academic Services
I would like to commend Ms Zhang Ai Hua, for her diligence, IT skills, helpful attitude and courteous service she has given us in the past month. She is a responsible and efficient staff who have consistently assisted us in the configuration, installation of PCs , printers and in our IT needs.
18 May 2008
From Professor Ang Soon, Nanyang Business School:
I received an excellent and very prompt service...
I just want to record my appreciation to the call center agent who helped me. I did not get his name, but want to commend on his very rapid response.
5 April 2008
From Mr Thomas Quiggin, Senior Fellow, S. Rajaratnam School of International Studies:
I have been dealing with computer help desks since the early 1990s and have never had good experiences.
However, my email account with NTU failed on me while I was in Ottawa Canada. It was critical to me to get information from my account, so I emailed the help desk from Ottawa, asking them to address the problem. Despite a series of technical problems, and the fact that I was 12,000 kms away and 12 times zones away, we were able to find a solution to the problem and get the account working. All of this was occuring while it was approaching 11 pm Singapore time.
Si Hui and Yong (Woon Yeet) are to be complimented for their dedication and creativity in finding a solution to this problem.
It was a great experience. Hopefully, NTU is treating these individuals well.
1 April 2008
From Kyi Phyu Hnin, student, School of Art, Design and Media:
It's prompt, effective and efficient. When we are dealing our problems in the limited time frame, their immediate actions are in great help.
18 March 2008
From Assoc Prof Low Seow Chay, School of Mechanical & Aerospace Engineering:
Mr Mahmud and Sunda had done a good job.
The problems are solved. Thanks for helping.
11 March 2008
From Assoc Prof Loh Nee Lam, Dean of Admissions:
...Our NTU online application procedure is certainly more student centric and user-friendly. Except for some cosmetic touch-up this year, our system has proven to be most efficient indeed. 3 cheers to CITS and thanks for the hours of close collaboration with OAFA...
22 January 2008
From Mr Christopher Pang, Alumni, Master of Mass Communication:
Thank you so much for the quick and prompt service in helping me to convert my student account to an associate account. I was very impressed at how quickly it was done and the patience and service level demonstrated. Keep up the great work!
Older compliments are viewable in Archives