Compliments - Archives (2003 - 2007) 

 

2 November 2007

From Mr Tai Kian Heng, Deputy Director, Office of Admissions & Financial Aid:

Hi Chiang Chey,

Thank you for introducing us to the Event Registration System for the organizing of the above briefing for Polytechnic staff.

We found the system very helpful as we were able to do the following via the system:
...

The Polytechnic staff had given us feedback that the system was user-friendly and they had no problem making a registration. Please note that we would like to use the Registration System again in our subsequent outreach events for the AY2008/09 admissions.

 

 

19 August 2007

From Mrs Pek Siok Ching, Chief Planning Officer / Registrar:

Congratulations, and many thanks to CITS, and Terk Meng and his team in particular, for being so responsive to user feedback, and our request to enhance STAR's capacity. We look forward to continuing to work with CITS to further improve the other systems supporting the provision of academic services to our students and schools.

 

 

19 March 2007

From Mr John Michael Campbell, MSc student:

I came today to your place with a really tricky problem. "Malaysia Hackers" had got into my laptop and screwed me up.

JunHao spent over an hour with me getting it fixed and still managed to attend to those who came in in the meantime with questions without delaying anyone. What a good operator !

I have had great experiences with your IT team since I came here last July and this is my latest. Just to let you know that and I am sure that the students all apreciate your collective efforts as much as I do.

 

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30 October 2006

From Mr Robert S. Boyd, Nanyang Business School:

Upon arriving back in Singapore after a sabbatical of about 4 months, I found several significant problems in my NTU apartment -- no electricity, Starhub cable was not working, aircon was very difficult to start, refrigerator compressor was blown, AND I COULD NOT GET MY LAPTOP TO ALLOW CONNECTION WITH THE INTERNET. Since I was not a very happy camper and was jetlagged due to the over 28 hours of flying to return to Singapore, I am certain that my voice showed great irritation when I called CITS tonight. Still, your person demonstrated great skill, and even greater patience, in guiding me step-by-step to the solution to the problem. It took perhaps 35-45 minutes of effort on that person's behalf, but he solved the problem, and he left a very grateful "customer" who will sleep better tonight knowing that home access to the internet awaits when I wake up, probably around 3:30 or 4:00 a.m. Many thanks to that person whose name I think was Koh [Editor: the person was later identified to be CITS Helpdesk staff Mr Jimmy Lim Khong Soon.]

 

 

15 June 2006

From Mr Chim Kok Keong, Deputy Director, Office of Facilities Planning and Management:

I would like to appreciate the contribution and conscientious effort of Ricky in helping our office to develop the Staff Quarters Management System (SQMS). I am sure Ricky had spent countless hours to get the system going starting from scratch while we were figuring out the most appropriate requirements. He had not only understood our requirements but also gave us his suggestions. Ricky??s personal involvement makes us feel assured that he has our interest at heart. I would like to thank him personally too.
...
Once again, I offer my thanks to CITS for the warm support given to our office.

 

 

13 June 2006

From Dr Sivakumar A I, Chairman - EID organising committee and Coordinator of MP2079:

Dear Mr Loh Koah Fong
 
The five weeks EID (Engineering Innovation and Design) Programme has come to an end on Monday 12th June.
 
The total MP2079-EID-T21 programme ran smoothly over the five weeks. Our sincere thanks for the great contribution by you from CITS in setting up EID studentlink, stafflink, marks entry system, feedback system, T21 project system, student and staff databases and host of other related activities. The entire system ran smoothly throughout the period and your response for exception request by MAE staff/students has been excellent.
 
General feedback has been very good.
 
Once again, sincere thanks for the contribution by you to MP2079-EID-T21. 

 

 

10 June 2006

From Ms Chua Poh Gek, Divisional Director, International Student Centre:

Hi Chang Hsien
 
I can see that you burnt the whole night doing the data entry for the participants who were not able to register on their own. Thank you so much and we truly appreciate your magnanimous effort to see that all goes well with the arrangements for IPhO (International Physics Olympiad). 

 

 

18 May 2006

From Mr Lee Kah Howe, Air Liquide Executive Development Program (ALEDP):

I would like to commend the excellent work and attitude of Mr. Yeow (Tow Chin) and an Asian lady (Ai Hua) in their effort in getting the network printer setup for the ALEDP program. While it is not within their regular scope of duties, they were enterprising and responsive in getting the problem solved so as to create the greatest value for a valued customer to NTU. 

 

 

15 May 2006

From Mr Chim Kok Keong, Deputy Director, Office of Facilities Planning and Management:

Dear Mr Low K K
VP, CITS

In Year 2000, we sought the service of your office to computerize our work request system. Ms Soh Pheck Hah did such a good job that we managed to launch the system that year. We commissioned it as the Maintenance Management System. The operating system designed by her was well thought out that we could achieve efficiency in the handling of work requests. As time progressed, we expanded the system to include the Fault Reporting System and, later, the Claim Management System. These additional systems were just as challenging. It was Pheck Hah who again helped us enlarge the Maintenance Management System through no small feat.

Recently, in late 2005, there had been a change in the way we outsourced ground maintenance work. Instead of a single contractor undertaking comprehensive maintenance, we now have 3 specialist term contractors undertaking different trades of maintenance work. This change inevitably results in significant modifications to the Maintenance Management System. Through the unstinting effort of Pheck Hah, we have successfully revamped our entire Maintenance Management System. The modified system is able to facilitate maintenance work processes between OFPM and multiple maintenance term contractors effectively. Although this project requires enormous programming effort coupled with a tight schedule, we are glad that it was delivered on time with the system up and running when our new term contract kicked in from Feb 2006.  

The success was possible because of Pheck Hah's dedication and commitment to see the project through. Whenever we encounter problems, she would provide clear advice and offer viable solutions for us to move forward. Such is her effectiveness and value-add. We are impressed by her professionalism.

We also wish to appreciate you and your office for the strong support given to computerize and enhance the Maintenance Management System, which is one of the most widely-used systems in the campus. We look forward to further close cooperation in similar challenging endeavours. 

 

 

2 May 2006

From Yun Ni, School of Electrical & Electronic Engineering:

I could not remember my password and requested for a reset of password. CITS settled it for me the very next working day. I would like to thank the help desk personnel for their efficiency.

Thank you and keep up the good work! 

 

 

22 March 2006

From Assoc Prof Sim Siong Leng, College of Engineering:

Dear Chiang Chey
 
Thank you so much for your prompt response despite the fact that you are currently in ICT serving the nation......We salute you!
...
The six schools from CoE will definitely benefit greatly from this application software, and we would like to thank you and your team in advance for the commitment and the great job done. 

 

 

8 February 2006

From Mr Sonny Liang, Assistant Director, Office of Human Resources:

This is a simple note to thank Niang Ming for a job well done. He faired excellently considering the fact that he was roped in at the last hour.

This is also to thank Sri for her involvement in building this application. Even at the last hour before delivery, she demonstrated unreserved commitment.

We will continue to depend on your support for future projects. 

 

 

13 January 2006

From Mr Baharudin Nordin, Senior Digital Resource Librarian:

I would like to extend my appreciation to all the CITS staff who have assisted the Library in making the recent major PC upgrade exercise to be completed smoothly. They have been efficient and accommodating in meeting our schedule in order to be less disruptive to our students. Thank you very much. 

 

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14 December 2005

From Mr Frederick Yip, School of Computer Engineering:

Efficient and prompt reply through email. Helpdesk is friendly and helpful. Patience in listening to the problems faced.

 

 

15 July 2005

From Mr Edward Chan Kok Tiong, Higher Technician, Office of Facilities Planning and Management:

Just would like to thank you Gary and your staff Ai Hua for assisting in my PC problem recently. I noticed that Ai Hua was occupied in the Convo programme at that time/issue, but still turned up to solve the problem, enabled me to do my daily operation/networks communication in a short period which is much appreciated.

 

 

20 June 2005

From Prof Choi San Shing, School of Electrical & Electronic Engineering:

I am very impressed by the help given to me last weekend by the gentleman who manned the Helpdesk. Thank you very much.

 

 

16 May 2005

From Assoc Prof Ho Duan Juat, Chairman, EEE FYP Committee:

Dear Koah Fong and Evelyn
 
The committee really appreciates your help for a smooth transition from August 2004 through now. We started with nearly zero system for grading, moderator assignment, oral presentation schedule and project allocation...We were very glad for your help.

We sometimes had very tight deadlines but both of you always rose to the occasion. It was a pleasure working with both of you.

Mr Goh Chiang Chey, you should be very proud of your staff for their dedication and superb customer service.

 

 

12 May 2005

From Mr Nicholas Sim Ghee Hau, Divisional Director, Office of Human Resources:

Hi Suzie
 
You are indeed a very GREAT help! Your advice is clear, and on top of that, you avail possibility of further help if needed. I really appreciate your very professional assistance on matters referred to you.
 
Once again, thank you Suzie.

 

 

13 April 2005

From Ms Yew Siew Peng, Manager, Master of Public Administration Programme & Master of Science (Managerial Economics) Programme, HSS:

Our Master of Public Administration Programme was officially launched yesterday at NEC. On behalf of our MPA office, we would like to thank CITS for the excellent services rendered to our students on their network accounts and other related matters.
 
Once again, thank you very much for your supports.

 

 

6 April 2005

From Dao Hoang Lan, Student, Common Engineering:

Toward this matter, I would  say that Mr Michael Lee (Helpdesk) was very willing to attend to the problem. It is his willingness to help that I like the most. Besides, the solutions provided by him were actually very effective and helpful. He gave the instructions carefully in details, which really helped.

 

 

5 April 2005

From Mr Vikram Bajaj, Honorary General Secretary, 14th Students' Union Executive Committee:

Dear Mr Koh Yeow Siah and Chze Yong
 
On behalf of Andy and Shawn (the two developers of iMall), and on behalf of the Union, I would like to thank you for your help and support provided to us throughout the implementation of iMall.

 

 

4 April 2005

From Ms Ho Siew Ying Danielle Nat, Manager, Corporate Communications Office:

Dear Chang Hsien, Chee Fui, Ricky, Chze Yong
 
Thank you so much.  Thanks for going the extra mile!  The launch would not be possible without all of you.

 

 

3 April 2005

From Ms Chan Miang Boon, Senior Assistant Director, Corporate Communications Office:

Dear Yeow Siah, this would not have been possible without your leadership, your advice and your wonderful team. Am grateful indeed!
 
Dear Chang Hsien, Chee Fui, Ricky and my partner in crime, Danielle - it was excellent work, superb dedication and professionalism at its best by each and everyone! Sure, this is only the beginning and we are already bracing ourselves for  more challenges to come. But together, you have pushed NTU's web presence up by another notch and there'll be no stopping you when the team continues to work together like the way you did, jumping in to the rescue without reservation, putting in your heart and mind and sacrificing precious sleep to deliver what we have set our sight on.

 

 

1 February 2005

From Mr Akbar Hakim, Head, Instructional Services Division, Library:

Hi Chze Yong

Thank you very much for installing EndNote on all PCs in Lee Wee Nam Library, Library 2 and Media Resource Library.

Your effort and support are highly appreciated by the Library.

 

 

10 January 2005

From Mr Edward Chan Kok Tiong, Higher Technician, Office of Facilities Planning and Management:

Ai Hua came to know my PC monitor had problems few months ago, and spent effort on dealing with vendor, and provided me with another monitor for my daily operation works, she made the effort to make sure that I am still able to link the net with office and university and other agency which is much appreciated. 

 

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19 November 2004

From Assoc Prof Eric Sung, School of Electrical & Electronic Engineering:

Hi Suzie

I am very impressed with your persistence in solving a problem. Great job! 

 

 

22 October 2004

From Mr Chim Kok Keong, Deputy Director, Office of Estate and Amenities:

Dear Yeow Siah, Gary and Melvin

I would like to offer my deep appreciation to all of you for facilitating and helping me with Windows Installation to support the use of handheld pcs needed for my work. Your good advice and prompt action had made it possible. Melvin had also taken much effort to ensure that the setup works well. He has gone the extra mile.

Thank so much for giving me the quick and good service.

 

 

19 October 2004

From Mr Vincent Teo Chin Chye, Principal Staff Officer, President's Office:

Dear Helpdesk

Thank you for the delightful swift response this morning to rectify the network problem at my office.

 

 

27 August 2004

From Assoc Prof Anil Gupta, School of Computer Engineering:

We have sought the help of Mr Koh Swee Chye last year as well as this year in the registration of students for an inter-semestral course. On both the occasions, he did the requested task in a very efficient and proficient manner.

We are very grateful to him for the help rendered.

 
 

13 July 2004

From Mr Choy Fatt Cheong, Librarian:

We have successfully migrated our library system to SIRSI last week and the new OPAC is now up and running. The library system migration project has been largely a very smooth operation. This is made possible by the CITS team that supported us so effectively. We are therefore extremely grateful to your team, in particular, Yeow Siah, Rahman and Terk Meng for their hardwork and unfailing support during these last few months.

Though there are still nitty-gritty things to take care of to effect a complete changeover, I am sure we will continue to have a smooth transition with the strong support from your team.

 
 

1 July 2004

From Mr Seah Ben Hun, Divisional Director, Deputy President 1 Office:

I will like to place on record the appreciation of the Global Immersion Programme Team for the great support that Seng Kong gave to the team for getting the marketing campaigns, application modules, registration modules in place for the Programme.

We are very happy working with him.

 

 

11 May 2004

From Ms Salmiah Subani, Secretary to Director, International Relations Office:

I wish to extend my personal and sincere thanks to the following, for their prompt action to my log for assistance, patience and their time in rectifying the problem. I would not want to miss by just saying thank you to them, but I felt that I would want to highlight this to your attention that they have done a good job.

Once again to Anitha, Badawiyah, Albert & Roger (Helpdesk), here's wishing you all A BIG THANK YOU.

 

 

25 March 2004

From Mr Lim Boon Kiat, Senior Assistant Director (Student Services), Student Affairs Office:

Dear Mr Koh Yeow Siah, Mr Goh Chiang Chey and Mr Lee Chang Hsien

Both Poh Guat and I find no appropriate words to thank you for your tremendous assistance in the survey. "Thanks" and "Grateful" are too ordinary to express our gratitude. Hence, we, from the bottom of our hearts, wish you best of luck and many successes.

 

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17 November 2003

From Mr Lee Heng Weng, Senior Assistant Director, Nanyang Technopreneurship Centre:

Dear Gary, Matthew and Johan

I just want to say a BIG THANK YOU to all of you for assisting to solve the difficulties I encountered using my NTU Staff account and the Microsoft Outlook.

Really appreciate the promptness of your response to help in this case.

 

 

25 July 2003

From Mrs Sheryl Loh, Acting Head, Sports & Recreation Centre:

Mr Koh Yeow Siah and his team had supported us extensively during this period of preparation for The Heritage Walk. On behalf of the Sports & Recreation Centre, I am writing to express out heartfelt appreciation for your department's support.

His team had developed an online application that allowed us to receive registrations for the walkers. What deserves most mention is the sense of urgency his team displayed while responding to our various requests along the way.

We appreciate that they were very supportive towards The Heritage Walk project, and my colleagues and I would like to thank them for their professionalism.

 

 

9 June 2003

From Miss Yeo Seow Ling, Postgraduate Student:

Dear Helpdesk,

I want to say "thank you" for your prompt assistance with the resetting of my GSLink account PIN.  I'm very impressed with the lightning speed of your staff in their replies and assistance.  In particular, I like to extend my thanks to Henry and Johan for their patience and assistance.  A gentleman also called me on the mobile and I failed to get his name!

This is a vast improvement from previous times.  Keep it up & once again, thank you!

 

 

2 June 2003

From Miss Royce Yap, Assistant Manager (Sports), Sports & Recreation Centre:

On 31/5/03, I submitted an enquiry-email relating to GAMMA. Within 2 hours, I got my query answered. I don't remember getting a reply so soon in my previous encounters with either other departments within NTU or other non-NTU organizations. It normally takes days for me to hear from them.

Miss Lily Seah's reply to my query has shown that she puts in the effort to understand my perspective as well as to provide thorough explanations. Well, she is definitely a customer-oriented staff of CITS!

 


28 May 2003

From Mr Tan Kwang Hui, Research Student, School of Mechanical & Production Engineering:

I am writing in to compliment Johnny from CITS Helpdesk for his prompt action when I dropped an email to the Helpdesk on matters pertaining to the continuation of NTU mailbox upon graduation. He responded with 20 mins with all the relevant information required.

I feel that such efficient service provided by Johnny should be highlighted and I would appreciate if you could convey my appreciation to him.

Thank you once again and keep up the good service.

 


26 May 2003
From Associate Professor Chen Zong, School of Materials Engineering:

I would like to say that CITS has done a great job making FYP assessment a lot more easier. This is especially important this year since the time left before the Board of Examiners' meeting is shorter than ever.

 

Last but not least I would like to document my personal thanks to: Evelyn and Koah Fong, who have been constantly supportive in the past one-and-a-half years for setting up the entire FYP on-line system from scratch for SME.


 

23 May 2003

From Mr Vincent Teo, Senior Assistant Director, Nanyang Technopreneurship Centre:

Chiang Chey, thank you for your kind assistance in the printing of TIP Program Student Card. We deeply appreciate and applaud CITS' professionalism and customer centricity.

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