12 Dec

From Assoc. Professor Francis Lee Bu Sung, President, SingAREN:

Dear Tay Kheng Tiong,
Chief Information Officer,

On behalf of SingAREN I would like to express our appreciation to Nanyang Technological University for taking the lead in the deployment of the eduroam service. It has been a joy working with you and your team.

We certainly look forward to work together on other project in the future.

4 Sep

From Dr Noarayanan, Research Fellow, DHI-NTU Water & Environment Research Centre & Education Hub:

Mr Alex is a very helpful staff at the Helpdesk who had assisted me with my query in an efficient manner.

Secondly, I would like to thank Wiyah, a scintillating person who had trouble-shooted efficiently and had configured the NTU webmail settings in my PC in no time though many information required seemed unknown. keep it up!

28 Aug

From Prof Alexander Zehnder, Chair, Sustainable Earth Office:

Dear Tay Kheng Tiong,
Chief Information Officer,

I would like to thank you and your team at CITS for supporting the Sustainable Earth (SE) Peak Launch and the very first pop concert on NTU’s campus.

Your team has contributed significantly towards the success of the Sustainable Earth Peak at NTU. Besides participating in the SE Peak Launch events, they have assisted in the development and maintenance of the Sustainable Earth website.

More information (e.g. pictures and video) on SE Peak is available at http://sep.ntu.edu.sg

On behalf of all at the Sustainable Earth Office, I would like to thank CITS for the great help and support!

Please do convey my thanks and appreciation to your team.

8 Aug

From Pradeep Kumar, Student:

Amazing!!! Service with all accurate location information! No one is new to NTU since the Online Campus Map Service provides all loction guidance perfectly. Thanks a lot for the service.

3 Aug

From Roshan Ramesh Raikar, Research Associate, School of Computer Engineering:

Amazing. Very quick reply by CITS team after narrating my system issue. Thanks again.

3 Aug

From Teng Bing Ren, Student, Wee Kim Wee School of Communiction and Information:

I would like to thank the CITS team for the help rendered in a timely manner. Thank you for your excellent service.

30 Jul

From Andik Irman, Student, School of Computer Engineering:

The Helpdesk was fast and efficient. Thank you very much for the fast response.

28 May

From Mr Lim Yuen Main, Deputy Director, College of Business (Nanyang Business School):

I would like to compliment your staff Soo Kiat and Andy Chua for being very helpful and responsive in aiding us to successfully launch both phases 1 and 2 of our new NBS website. Thank you.

8 Mar

From Ms Ramani Saravanan, Manager, Lee Kong Chian School of Medicine:

I just wanted to take a minute to let you know that Ms Chen Yihui, IT executive, did a fantastic job.

After my request to CITS, she made an appointment via mail quickly to attend to my request. And she was punctual as mentioned.

She was very patient with my questions and explained in simple ’IT’ language so that I can understand.

She never hesitate or showed signs of displeasure when I had multiple questions. She is very quick with her fingers, attending to my requests.

I would like to express my personal appreciation and complements to her. I hope that she will bring her enthuasium and patience to all users like me to experience a quality service.

23 Feb

From Leow Hou Teng, Student, School of Art, Design and Media:

Very helpful staff being sent to assist me in solving my networking problems. The staff spent about one and a half hours (from 5pm to 6.30pm) at my hall room to assist me with the problem although it is likely to be past his work time.

17 Feb

From Ms Lau Puay Ki, Assistant Manager, Student Affairs Office:

I would like to commend on the efforts of Jeremy Tan. He was helping me transfer my computer from a 2008 model to a new model as there was a buzzing sound emmited from the computer. For the first time, Jeremy helped to remove the graphic card and today, he helped to transfer all my documents to my new laptop. As the process took almost 2.5 hours, Jeremy still stayed and helped until everything was completed (4.30pm-7pm). I am very appreciative as it is beyond the working hours of 5.15pm on Friday.

My hard disc was not usable and Jeremy took the effort to use a share point system to do the transfer. Basically, he was responsible to see that things get completed well.

I also hope that CITS will recognise Jeremy as an exemplary staff and also thank CITS for always responding promptly to all my queries and feedbacks.

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