From Low Si Ling:
Ronald is a very helpful staff at the Helpdesk who assisted me with my query so quickly and efficiently. I wasn't expecting a quick reply due to the Christmas season, so I was really pleased. Please keep up the good work! :)
From Khok Hong Jing, Student, Computer Science:
CITS Helpdesk replies quickly (within a day), and provides accurate solution to the problem. The solution is clear and straight to the point.
From Ms Sandra Lim, Office of Finance:
Greatly appreciate Hazel's prompt help and patience while attending to work request for Bloomberg PC. Would also like to thank her colleague who came to assist.
From Mr Soon Min Yam, Director, Alumni Affairs Office:
Dear Teck Tim and team
Thanks very much for your prompt action and service.
From Mr Mustafa Mahadi, Alumnus:
Faiz as well as Alex Wong from CITS Helpdesk gave a very prompt & great service to an NTU alumni in restarting my NTU email account.
I'm a very satisfied CITS Helpdesk customer. Well done guys & keep up the good work.
From Mr Lim Yuen Main, Deputy Director, College of Business (Nanyang Business School):
I would like to compliment Hong Leong for his willingness to help cover for some of my ex-System Administrator's responsibilities when the latter resigned a few months ago. Though Hong Leong already had a full workload then, he was still willing to take on the extra responsibilities to ensure smooth IT operational support of NBS.
From Wang ZuYuan, Student, Master of Engineering (MAE):
CITS service: very helpful and immediate.
CITS website: easy to find what I want and the design is also very nice.
From Ms Goh Su Nee, Senior Assistant Director, Library:
Wiyah has been very helpful and responsive! I would like to thank her for her excellent service.
From Tan Mei Yi, Student, School of Humanities and Social Sciences:
CITS service is fast and efficient. Thank you!
Good information provided at CITS website.
From Elena Cheong, Student, School of Art, Design and Media:
I would like to say thank you to Jovani (Helpdesk) for his professionalism.
I am truly grateful for his initiative in taking the effort to follow up by calling to find out if
there is any progress in solving the problem.
Basically I called on Wednesday night as my hall internet connection was down.
I asked for a solution and was told that the problem could only be resolved in 2-3
working days. I was quite upset upon hearing that as it would mean that I would not be
able to use the Internet for my homework should I needed to. However, since it was
already past office hours, I just hoped that the problem could be resolved the next day.
On Thursday morning, (today) I received a phone call from Jovani asking if my internet
resumed. I mentioned that I was in class and he offered to call me again in the afternoon
as I told him I would only go back to hall then.
I returned early and managed to contact him and solve the problem.
I would like to applaud his gracious attitude and patience in assisting with finding the
problem and solving it despite my impatience.
Great job. :) Thank you.
From Wan Yue Ying Sarah, Student, Wee Kim Wee School of Communiction and Information:
Really fast and efficient service (: Thank you very much!
From Wang Hui, Student, School of Electrical and Electronic Engineering:
The LAN in our dorm becomes unstable. CITS gives me advice and method to resolve it quickly and efficiently. Nice website.
From Christine Solano, Student, School of Humanities and Social Sciences:
Thank you so much. That was really fast work. I really appreciate it!