From Mr Lee Heng Weng, Senior Assistant Director, Nanyang Technopreneurship Centre:
Dear Gary, Matthew and Johan
I just want to say a BIG THANK YOU to all of you for assisting to solve the difficulties I encountered using my NTU Staff account and the Microsoft Outlook.
Really appreciate the promptness of your response to help in this case.
From Mrs Sheryl Loh, Acting Head, Sports & Recreation Centre:
Mr Koh Yeow Siah and his team had supported us extensively during this period of preparation for The Heritage Walk. On behalf of the Sports & Recreation Centre, I am writing to express out heartfelt appreciation for your department's support.
His team had developed an online application that allowed us to receive registrations for the walkers. What deserves most mention is the sense of urgency his team displayed while responding to our various requests along the way.
We appreciate that they were very supportive towards The Heritage Walk project, and my colleagues and I would like to thank them for their professionalism.
From Miss Yeo Seow Ling, Postgraduate Student:
I want to say "thank you" for your prompt assistance with the resetting of my GSLink account PIN. I'm very impressed with the lightning speed of your staff in their replies and assistance. In particular, I like to extend my thanks to Henry and Johan for their patience and assistance. A gentleman also called me on the mobile and I failed to get his name!
This is a vast improvement from previous times. Keep it up & once again, thank you!
From Miss Royce Yap, Assistant Manager (Sports), Sports & Recreation Centre:
On 31/5/03, I submitted an enquiry-email relating to GAMMA. Within 2 hours, I got my query answered. I don't remember getting a reply so soon in my previous encounters with either other departments within NTU or other non-NTU organizations. It normally takes days for me to hear from them.
Miss Lily Seah's reply to my query has shown that she puts in the effort to understand my perspective as well as to provide thorough explanations. Well, she is definitely a customer-oriented staff of CITS!
From Mr Tan Kwang Hui, Research Student, School of Mechanical & Production Engineering:
I am writing in to compliment Johnny from CITS Helpdesk for his prompt action when I dropped an email to the Helpdesk on matters pertaining to the continuation of NTU mailbox upon graduation. He responded with 20 mins with all the relevant information required.
I feel that such efficient service provided by Johnny should be highlighted and I would appreciate if you could convey my appreciation to him.
Thank you once again and keep up the good service.
From Associate Professor Chen Zong, School of Materials Engineering:
I would like to say that CITS has done a great job making FYP assessment a lot more easier. This is especially important this year since the time left before the Board of Examiners' meeting is shorter than ever.
Last but not least I would like to document my personal thanks to: Evelyn and Koah Fong, who have been constantly supportive in the past one-and-a-half years for setting up the entire FYP on-line system from scratch for SME.
From Mr Vincent Teo, Senior Assistant Director, Nanyang Technopreneurship Centre:
Chiang Chey, thank you for your kind assistance in the printing of TIP Program Student Card. We deeply appreciate and applaud CITS' professionalism and customer centricity.