We provide various channels for our campus community to get technical support on IT-related matters, general queries or fault reporting.

Reset/Change Password 
Need to reset or change your network account password? Need to unlock your account? Check out how to here.

Getting IT Services 
Access e-services to: change your password, personalise your email address, apply for additional quota, have your e-mail account retained after graduation, report an incident, etc.

Set Up My Computer
Having problems configuring your computer to work on the campus network? Check out the correct settings for: wired network card, wireless LAN card, dial-up and VPN, Outlook Client, network printer, etc.

Web & Event Publishing, Collaboration Tools
Find out how to: set up your personal home page, publish your official event in NTU event calendar and Campus Buzz, use a FREE online registration system for your official event, share your files or photo albums online, etc.

FAQs, References
For self-help you can check our list of FAQs, references, etc. Besides off-loading a busy hotline somewhat, you may find the solution faster, and self-learn in the process as well. 

Contacting Helpdesk
Still can't find the solution to your problem in our FAQs or need to report other IT issues? There are many channels you can contact us. Check out how you can reach us here.

School IT Support, Walk-in Support 
For quick fixes, you can approach the technicians in your School or Laboratories for assistance in your computer configuration, software problem, etc. You can also approach our conveniently located IT Service Counters for assistance. Remember to bring along your portable computer and the device drivers, installation disk, power adapter, etc. Please note our operating hours before coming over.   

IT Services Maintenance and Outages
Be informed. Get up-to-date information on maintenance schedule and notice on outages of IT services here.